BMV Connect kiosks are self-service machines at Indiana Bureau of Motor Vehicles locations that let you handle certain transactions without waiting in line

A BMV Connect kiosk is an automated terminal operated by the Indiana Bureau of Motor Vehicles. You can use it to renew your driver's license or ID card, pay reinstatement fees, obtain driving records, and handle a few other routine transactions. The kiosk accepts payment by card and prints documents on the spot. Not every transaction the BMV handles is available at a kiosk — complex cases, first-time licenses, and address changes still require a counter agent.

The kiosks are located inside BMV branch offices across Indiana. You do not need an appointment. Walk up, follow the on-screen prompts, complete your transaction, and leave. The whole process typically takes 10 to 15 minutes, depending on what you are doing. If the kiosk cannot complete your request, it will tell you and direct you to the counter.

Key Takeaways

  • BMV Connect kiosks handle renewals, reinstatement payments, and driving record requests without requiring you to wait for a counter agent.
  • You will need your current ID or driver's license and a payment card to use most kiosk functions.
  • Kiosks are available during the same hours as the BMV branch office they are located in, with no appointment needed.
  • If your transaction involves a name change, address change, or other complex update, the kiosk will direct you to speak with a counter agent instead.

What transactions you can complete at a BMV Connect kiosk

The most common use is driver's license or ID card renewal. If your license is not expired and you have not had a major change (name, address, medical condition), the kiosk can renew it and print a temporary document while your permanent card is mailed. You pay the renewal fee by card at the kiosk.

You can also pay a reinstatement fee if your license was suspended or revoked. The kiosk processes the payment and provides a receipt. Some suspensions lift when ready after payment; others require additional steps through the BMV or the court system, which the kiosk will explain.

A third common function is ordering a driving record (also called a transcript or abstract). The kiosk prints a certified copy on the spot, which you can use for insurance, employment, or legal purposes. You pay a small fee per copy.

Some kiosks also allow you to update your vehicle registration or pay certain BMV fines, though this varies by location. When you approach a kiosk, the opening menu will show you what options are available at that specific machine.

What you need to bring and how to use the kiosk

Bring your current driver's license or state ID card. The kiosk reads it using a scanner, so it needs to be in readable condition. You will also need a payment card — debit or credit — because kiosks do not accept cash.

At the kiosk, select your transaction type from the main menu. The screen will walk you through each step: insert or scan your ID, confirm your information, review any changes, and approve the transaction. Read each screen carefully, because you cannot go back once you confirm. If something looks wrong, stop and ask a BMV agent at the counter.

When the transaction is complete, the kiosk prints a receipt and any documents you requested. For license renewals, you will receive a temporary paper license valid for 30 days while your permanent card is mailed to your address on file. Keep the receipt until your permanent card arrives.

When you cannot use a kiosk and must see a counter agent

If you are explore for a first-time driver's license or ID, you must go to the counter. The BMV requires an in-person interview and document verification for new applicants.

Any change of address or name must be handled by a counter agent, even if you are renewing at the same time. The kiosk cannot update these details. If you have moved or changed your name, go to the counter and bring proof of your new address or legal name change document.

If your license has been suspended or revoked for a serious violation (such as a DUI or reckless driving conviction), the reinstatement process may require more than just a fee payment. The kiosk will tell you whether your case can be handled there or whether you need to speak with an agent or contact the court.

Medical or vision issues, commercial driver's license (CDL) matters, and transactions involving a minor also require counter service. The kiosk menu will not offer these options.

Where to find a BMV Connect kiosk and hours of operation

BMV Connect kiosks are installed at most full-service BMV branch offices throughout Indiana. Not every branch has one, and some branches may have more than one machine. To find the nearest kiosk, visit the Indiana BMV website and search for your local branch, or call the branch directly to confirm it has a kiosk before you go.

Kiosks operate during the same hours as the branch office. Most branches are open Monday through Friday during business hours, with some offering limited Saturday hours. Hours vary by location, so check the BMV website or call ahead. You do not need an appointment — kiosks are first-come, first-served.

If a kiosk is temporarily out of service, the BMV usually posts a notice at the branch. If you arrive and the machine is down, you can still complete your transaction at the counter, though you may wait longer.

Common issues and what to do if the kiosk cannot help you

If the kiosk rejects your ID during scanning, the card may be damaged or the scanner may have trouble reading it. Try inserting it again, or ask a counter agent to scan it manually. Do not force the card into the slot.

If the kiosk tells you your transaction cannot be completed there, it will usually explain why and direct you to the counter or provide a phone number to call. This is normal — the kiosk is designed to handle routine cases only. Take the receipt or note the error code and speak with an agent.

If your payment is declined, check that your card is not expired and that you have sufficient funds. The kiosk will let you try a different card. If the problem persists, you will need to use the counter service instead.

If you complete a transaction but do not receive a printed document, ask a counter agent when ready. They can reprint it or investigate what happened. Keep your receipt as proof of the transaction.

How BMV Connect kiosks compare to online and counter service

The BMV also offers some transactions online through its website, such as license renewal for certain drivers. Online renewal is faster and can be done from home, but it requires you to meet specific criteria (no address change, no medical updates, license not yet expired). The kiosk is useful if you prefer in-person service or if you do not meet the online requirements.

Counter service is necessary for complex transactions but typically involves a wait, especially during busy times. The kiosk eliminates the wait for routine tasks. If you know your transaction is straightforward, the kiosk is usually the fastest option.

Some people use the kiosk to renew their license and then go to the counter for an unrelated matter, such as a vehicle registration question. This is fine — the two services are separate.

Frequently Asked Questions

Can I renew my license at a kiosk if it has already expired?

No. The kiosk can only renew licenses that are still valid or expired less than a certain period (usually a few months, depending on Indiana BMV policy). If your license is significantly expired, you will need to go to the counter or reapply. Check the BMV website or call your local branch to confirm the exact window.

Will the kiosk print my temporary license right away?

Yes. For a renewal, the kiosk prints a temporary paper license on the spot, valid for 30 days. Your permanent card is mailed to your address on file. The temporary license is valid for driving during that time.

What if I need a driving record but do not have my ID with me?

You cannot use the kiosk without your ID. You can order a driving record online through the BMV website or by mail if you do not have your ID present. The kiosk requires identification for security reasons.

Do I have to pay a fee to use the kiosk?

You pay only for the transaction itself — the renewal fee, reinstatement fee, or driving record fee. There is no separate charge for using the kiosk instead of the counter. Fees are the same either way.

Can I use a kiosk to change my address?

No. Address changes must be handled by a counter agent. If you need to renew your license and change your address at the same time, you must go to the counter. Bring proof of your new address, such as a utility bill or lease.