AutoZone's main corporate phone line and mailing address

AutoZone's corporate headquarters is located in Memphis, Tennessee. The main corporate phone number is 1-901-495-6500. This line connects you to the corporate office, though you may be transferred to the appropriate department depending on your reason for calling.

The mailing address for AutoZone corporate is:

AutoZone, Inc. 123 South Front Street Memphis, TN 38103 USA

Mail sent to this address typically takes one to two weeks to reach the right department. If your matter is time-sensitive, calling ahead to confirm you have the correct department contact is usually faster than mailing alone.

Key Takeaways

  • AutoZone's corporate headquarters phone number is 1-901-495-6500, and the main office is in Memphis, Tennessee.
  • Different departments handle different types of requests — customer complaints, vendor inquiries, and employment questions route to different people.
  • The corporate mailing address is 123 South Front Street, Memphis, TN 38103, though phone contact is usually faster for urgent matters.
  • AutoZone's investor relations department has a separate contact line for shareholder questions and financial information.

Reaching specific departments at AutoZone corporate

When you call the main corporate line, you will be asked to select or state the reason for your call. AutoZone routes calls to different departments based on whether you are a customer with a complaint, a vendor or supplier, a job candidate, or someone with a media or investor inquiry.

If you know which department you need before calling, you can ask the receptionist to transfer you directly rather than going through the automated menu. Having your account number (if you are a customer) or the store location number ready will speed up the process.

For employment-related questions, including hiring, benefits, or HR matters, AutoZone's human resources department handles those inquiries separately. You may also find job postings and career information on AutoZone's careers website, which sometimes lists direct HR contact information for specific roles.

Customer service complaints and store-level issues

If your issue involves a specific AutoZone store location, you can often resolve it faster by contacting that store directly rather than going through corporate. Most AutoZone locations have a store manager on duty during business hours who can address customer concerns on the spot.

For complaints that a store manager cannot resolve, or for issues involving multiple locations, the corporate customer service department can open a formal complaint. When you call corporate, explain that you have already contacted the store and need escalation. This tells the corporate line that your issue is documented and ready for review.

AutoZone also has an online customer feedback form on its website where you can submit complaints and questions. Responses to online submissions typically arrive within five to seven business days.

Investor relations and shareholder contact information

If you are a shareholder or interested in AutoZone's financial performance and investor information, the investor relations department has its own contact line. This department handles questions about stock, earnings reports, annual meetings, and other shareholder matters.

Investor relations contact information is usually listed on AutoZone's investor relations website, which is separate from the main corporate site. That page will have the direct phone number and email for the investor relations team, along with links to SEC filings and quarterly earnings reports.

Contacting AutoZone through social media and email

AutoZone maintains social media accounts on Facebook, Twitter, and Instagram where customer service representatives monitor messages and comments. Sending a direct message through these channels can sometimes reach a response team faster than waiting on hold, though response times vary.

For general inquiries, you can also look for a corporate email address on AutoZone's main website. Some departments list direct email contacts, though responses to general inbox emails may take longer than phone calls or social media messages.

If you are looking for a specific department email, calling the main line first to ask for the direct email address is often the fastest approach. The receptionist can confirm whether email or phone is the better route for your particular question.

What to have ready before you call

Before calling AutoZone corporate, gather any relevant information about your issue. If it involves a store, have the store number and location ready. If it involves a purchase or account, have your receipt, transaction number, or account details available.

Write down a brief summary of your issue before calling so you can explain it clearly when you reach the right department. This is especially important if you are calling about a complaint, because the person taking your call will need to document the details accurately.

If you are calling about a product defect or warranty issue, have the product packaging or model number ready. For employment inquiries, have your resume or job reference number available if you are following up on an process.

Frequently Asked Questions

What is the best time to call AutoZone corporate?

Business hours are typically Monday through Friday, 8 a.m. to 5 p.m. Central Time. Calling early in the morning or mid-week usually means shorter wait times than calling late afternoon or on Fridays. Avoid calling during lunch hours if possible.

Can I reach a person when ready or will I wait on hold?

Most calls to the main corporate line go through an automated menu first. Wait times vary depending on call volume and the department you need. During peak hours, you may wait 10 to 20 minutes. Calling back later or using email may be faster for non-urgent matters.

Does AutoZone have a customer service number separate from corporate?

Individual AutoZone stores have their own phone numbers listed online and in the store. For general customer service questions that do not involve a specific store, the main corporate line at 1-901-495-6500 will route you to the right team.

How long does it take to hear back after mailing something to corporate?

Mail sent to the corporate address typically takes one to two weeks to arrive and be processed. If your matter needs a response, allow an additional one to two weeks for the department to review and reply. For urgent matters, phone contact is much faster.

Is there a way to contact AutoZone corporate without calling?

Yes. You can use the online feedback form on AutoZone's website, send a direct message through social media, or mail a letter to the corporate address. Email may also be available for specific departments if you call the main line and ask for a direct contact.