Asbury Auto Group is a large dealership chain with locations across multiple states
Asbury Auto Group operates dealerships in several states, primarily in the Southeast and Mid-Atlantic regions. The company sells new and used vehicles across multiple brands, including Ford, Chevrolet, BMW, Mercedes-Benz, and others, depending on the location. Like any large dealership network, Asbury has specific policies around financing, trade-ins, warranties, and returns that differ from independent dealers and from what you might encounter at a smaller local lot.
Understanding how a large dealership chain operates — what their standard practices are, what paperwork they require, and how their financing works — helps you make a more informed decision about whether to buy from them and what to expect during the process.
Key Takeaways
- Asbury Auto Group operates multiple dealerships across different states, each carrying different vehicle brands and inventory.
- Large dealership chains typically have standardized financing options, trade-in processes, and warranty policies that may differ from smaller dealers.
- You can research a specific Asbury location's inventory, pricing, and customer reviews online before visiting in person.
- Like any dealership purchase, you should compare prices across multiple dealers, understand the full cost of financing, and review all paperwork before signing.
How to find your nearest Asbury Auto Group location
Asbury Auto Group maintains a website where you can search for dealerships by state and brand. Each location has its own inventory, pricing, and sales team, so the experience at one Asbury dealership may differ from another even within the same state.
When you locate a specific dealership, you can browse their current inventory online, check vehicle details and pricing, and often schedule a test drive through their website. Many locations also list their hours, contact information, and financing department details so you can call ahead with questions about specific vehicles or financing options.
Understanding Asbury's financing and trade-in process
Asbury Auto Group, like most large dealership chains, offers in-house financing through their finance department. This means they can arrange a loan directly with you rather than requiring you to bring pre-approval from a bank or credit union. However, this does not mean their rates are the best available — you should compare their offer against what your own bank or credit union will provide before you decide.
If you are trading in a vehicle, Asbury will appraise it and explore the value toward your purchase. The dealership determines the trade-in value, which may be lower than what you could get selling the vehicle privately. You can research your vehicle's market value beforehand using tools like Kelley Blue Book or NADA Guides so you know whether their offer is reasonable.
Before you sign any financing paperwork, make sure you understand the total loan amount, the interest rate, the length of the loan (typically 36 to 84 months), and your monthly payment. Ask for a written breakdown of all fees included in the deal, including documentation fees, dealer fees, and any add-ons like extended warranties or service packages.
Warranties and service agreements at Asbury dealerships
New vehicles from Asbury typically come with the manufacturer's warranty, which covers defects for a set period (usually three years or 36,000 miles for most brands, though this varies). Used vehicles may come with a limited dealer warranty or no warranty at all, depending on the vehicle's age and mileage.
Asbury's finance department often offers extended warranties or service plans during the purchase process. These are optional add-ons that extend coverage beyond the manufacturer's warranty or provide coverage for used vehicles. Read the terms carefully — understand what is covered, what is not, and whether the plan is transferable if you sell the vehicle. Extended warranties can be useful, but they are not required, and you should not feel pressured to buy one.
What to check before you buy from Asbury
Before you commit to a purchase, obtain a vehicle history report using the VIN (Vehicle Identification Number). Services like Carfax and AutoCheck show accident history, title status, service records, and odometer readings. This is especially important for used vehicles and costs between $20 and $40 for a single report.
Have a trusted mechanic inspect any used vehicle before you buy it, even if it comes with a dealer warranty. A pre-purchase inspection typically costs $100 to $200 and can reveal mechanical issues that may not be obvious during a test drive. Many dealerships allow you to take a vehicle to an independent mechanic for inspection as part of the buying process.
Compare the price Asbury is quoting against prices at other dealerships for the same or similar vehicle. Use online pricing tools and check competitor dealerships in your area. Price differences can be significant, and knowing the market helps you negotiate or decide whether to shop elsewhere.
Return policies and buyer's remorse at Asbury
Asbury Auto Group, like most dealerships, does not have a blanket "return for any reason" policy. Once you sign the paperwork and drive off the lot, the vehicle is typically yours. Some dealerships offer a short window (often 3 to 7 days) to return a vehicle if you change your mind, but this is not may provide and may come with conditions or restocking fees.
Before you sign, ask the specific Asbury location about their return or exchange policy in writing. Understand what happens if you discover a mechanical problem shortly after purchase — whether the dealer warranty covers it, whether you can return it, or whether you are responsible for repairs. Get the answer in writing so there is no confusion later.
How to research customer reviews and complaints
You can find customer reviews of specific Asbury dealerships on Google, Yelp, and the Better Business Bureau (BBB) website. These reviews often mention the sales experience, financing process, service department quality, and whether customers felt pressured or treated fairly.
The BBB also maintains complaint records for businesses, including dealerships. If you see multiple complaints about the same issue at a particular Asbury location, that is worth considering. However, remember that people are more likely to leave reviews after a negative experience, so a mix of positive and negative reviews is normal.
You can also contact your state's Attorney General office or consumer protection agency to ask whether there are any open complaints or investigations involving a specific dealership.
Frequently Asked Questions
Can I negotiate the price at an Asbury dealership?
Yes. Dealership prices are not fixed, and negotiation is standard practice. Research the vehicle's market value beforehand, make an offer below the asking price, and be prepared to walk away if the dealer will not meet your target. Large dealership chains like Asbury often have some flexibility, especially on used vehicles or slower-moving inventory.
What if I find a problem with the vehicle after I buy it?
Check your warranty paperwork first — new vehicles have manufacturer coverage, and used vehicles may have a limited dealer warranty. If the problem is covered, contact the dealership's service department to schedule a repair. If it is not covered and you are outside any return window, you are typically responsible for repairs unless you can prove the dealer knowingly sold you a defective vehicle.
Does Asbury offer financing to people with bad credit?
Many large dealerships, including Asbury, work with lenders who finance customers with lower credit scores, but the interest rate will be higher. You should still compare their offer against other lenders before you decide. Credit unions and banks sometimes offer better rates even for people with imperfect credit.
Can I buy a vehicle online from Asbury?
Some Asbury locations offer online purchasing or delivery options, but policies vary by dealership. Contact your local Asbury dealership directly to ask whether they offer remote buying or delivery services in your area.
What documents do I need to bring when I buy a vehicle?
Bring a valid driver's license, proof of insurance, and proof of income (pay stubs or tax returns) if you are financing. If you are trading in a vehicle, bring the title and keys. The dealership will tell you if they need additional documents before you arrive.