How store closures affect your account and rewards

When Advance Auto Parts closes a location, your account itself does not close — you keep your login, your purchase history, and any rewards balance you have built up. What changes is where you can shop in person. You can still use your account online, and you can visit any other Advance Auto Parts location that remains open. Your rewards points and any store credit do not expire just because one location shut down.

The timing matters if you had a pending transaction or a layaway order at that specific store. If you placed an order for in-store pickup before the closure was announced, contact Advance Auto Parts customer service to find out whether your order was transferred to a nearby location or refunded. Store closures sometimes happen quickly, so orders placed close to the closure date may not have been processed yet.

Key Takeaways

  • Your Advance Auto Parts account, rewards points, and purchase history remain active even when your local store closes.
  • You can continue shopping online and visit any other Advance Auto Parts location to use your account and rewards.
  • If you had an in-store pickup order or layaway at the closed location, contact customer service to learn what happened to it.
  • Store credit or gift cards issued by Advance Auto Parts remain valid at all other locations.
  • Employees at closed locations may be offered positions at nearby stores, but this varies by region and individual circumstances.

What to do with rewards points and store credit

Any rewards points you earned at the closed location transfer automatically to your account. You can use them at any other Advance Auto Parts store or on the company's website. There is no action you need to take — your points are tied to your account, not to a specific store location.

If you received a gift card or store credit from Advance Auto Parts, that credit works at any remaining location. Physical gift cards do not expire because of a store closure. If you have a balance on a store credit card (such as the Advance Auto Parts credit card), that account continues to work normally at all other locations.

Finding your nearest open location

Advance Auto Parts maintains a store locator on its website where you can search by zip code or city. When a store closes, it is removed from this list, and nearby locations are usually highlighted. You can also call customer service to ask which store is closest to you and whether it carries the specific part or product you need.

If the closed store was your primary location, you may want to check whether any nearby stores offer the same services — such as battery testing, tool rental, or same-day delivery options. Not all locations offer every service, so a quick call ahead can save you a trip.

What happens to pending online orders

If you placed an online order for delivery or in-store pickup before the closure, Advance Auto Parts will contact you by email or phone to let you know the status. Orders scheduled for pickup at the closed location are usually rerouted to the nearest open store at no extra charge. Delivery orders continue as planned because they ship from a distribution center, not from individual stores.

If you have not heard from the company about an order placed near the closure date, log into your account and check the order status. You can also contact customer service with your order number to confirm whether it was processed, cancelled, or transferred.

Understanding what closure means for employees

Store closures result in job losses for employees at that location. Advance Auto Parts sometimes offers positions at nearby stores to workers whose locations are closing, but this depends on whether those stores have open positions and whether employees are willing to relocate or commute. Severance and benefits continuation vary by employment contract and state law.

If you are an employee at a closing store, your company should provide written notice of the closure date, information about severance if applicable, and details about any job placement information. State labor laws require advance notice in most cases — typically two weeks to 60 days depending on your state and the size of the company. Document all communications with your employer and keep copies of any severance agreements.

Why stores close and what it means for the company

Advance Auto Parts, like other retail chains, closes stores when they are not profitable or when the company is restructuring. Closures often happen in areas where online shopping has reduced foot traffic, where a nearby location serves the same area, or when the company is reducing its overall store count. A single closure does not mean the entire company is in trouble — it usually reflects decisions about which locations make financial sense.

The company announced a major restructuring in 2024 that included closing hundreds of locations over several years. This was part of a broader shift toward fewer, more profitable stores and increased focus on online sales and delivery. If you want to know whether more closures are planned in your area, you can check Advance Auto Parts' investor relations page or news releases, which typically announce major restructuring plans.

Frequently Asked Questions

Do my rewards points disappear if my store closes?

No. Your rewards points are attached to your account, not to a specific store location. You can use them at any other Advance Auto Parts store or online. Log into your account to check your current balance.

Can I return something I bought at a closed store?

Yes, but you will need to return it to another Advance Auto Parts location. Bring your receipt or have your account number ready. Return policies remain the same — typically 30 to 60 days depending on the item. Call customer service if you have questions about a specific purchase.

What if I had a special order pending at the closed store?

Contact Advance Auto Parts customer service with your order number. Special orders are usually transferred to the nearest open location or cancelled with a refund. The company will reach out, but calling ahead speeds up the process.

Will my Advance Auto Parts credit card still work?

Yes. Your credit card account is separate from any individual store location. You can use it at any remaining Advance Auto Parts store or online. The card itself does not expire because of a store closure.

How do I learn about more stores are closing near me?

Check Advance Auto Parts' official website or call customer service to ask about planned closures in your area. The company announces major restructuring plans in press releases and investor updates. You can also sign up for email notifications on the website to stay informed about changes to nearby locations.