What ACV login means and where to find it

ACV stands for AutoCheck Vehicle History, a service that provides vehicle history reports. If you have an ACV account, you log in through their website to view reports you've purchased, check your account balance, or read documents related to vehicles you've looked up.

The login page is at acvauctions.com if you're logging into ACV Auctions (their wholesale vehicle marketplace), or through the AutoCheck portal if you purchased a standalone vehicle history report. The exact web address depends on which ACV service you use, so starting with the service you signed up for is the fastest way to find your login.

This guide walks through the login process, what to do if you forget your password, and how to troubleshoot common problems when you can't access your account.

Key Takeaways

  • ACV login pages differ depending on whether you use ACV Auctions (the wholesale marketplace) or AutoCheck (the vehicle history report service).
  • You will need the email address and password you used when you created your account.
  • If you forget your password, both services offer a password reset link sent to your registered email address.
  • Two-factor authentication may be required on your account, which means you'll receive a code by email or text after you enter your password.

Steps to log into ACV Auctions

Go to acvauctions.com and look for the login button, usually in the top right corner of the page. Click it and enter the email address associated with your account in the first field.

Enter your password in the second field. Passwords are case-sensitive, so make sure Caps Lock is off if you're not using capital letters. Click the "Sign In" or "Log In" button. If your account has two-factor authentication turned on, you'll be asked to enter a code sent to your email or phone number — check your email inbox (and spam folder) for the code and type it in.

Once you're logged in, you'll see your dashboard, which shows your account balance, recent bids, saved vehicles, and other account details specific to ACV Auctions.

Steps to log into AutoCheck vehicle history reports

If you purchased a vehicle history report through AutoCheck rather than using ACV Auctions, the login process is slightly different. Go to autocheck.com and look for a "Sign In" or "Log In" link, usually at the top of the page.

Enter your email address and password. If you don't remember which email you used, try the one most commonly associated with your account or the one you used to make the purchase. After you log in, you can view your report history, read reports, and check your remaining report balance if you purchased a package.

Resetting your password

If you don't remember your password, click the "Forgot Password" link on the login page. You'll be asked to enter the email address associated with your account. ACV will send a password reset link to that email address — check your inbox and spam folder.

Click the link in the email. It will take you to a page where you can create a new password. Make your new password at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and symbols if the system requires it. After you save your new password, go back to the login page and sign in with your email and new password.

If you don't receive the password reset email within a few minutes, check your spam folder. If it's not there, try resetting again or contact ACV customer support through their website.

Troubleshooting login problems

If you see an error message saying your email or password is incorrect, double-check that you're using the right email address and that your password is typed correctly. Remember that passwords are case-sensitive. If you're copying and pasting your password, make sure there are no extra spaces before or after it.

If you're locked out of your account after several failed login attempts, wait 15 to 30 minutes before trying again, or use the "Forgot Password" link to reset your password. Some accounts are temporarily locked for security reasons and will unlock automatically after a short time.

If you're using a public or shared computer, clear your browser's cache and cookies before logging in, or use a private browsing window. Cached login information from another user can sometimes cause login errors. If you're on your own device and still having trouble, try logging in through a different web browser or restart your computer.

Two-factor authentication and security

Two-factor authentication adds an extra layer of security to your account. After you enter your password correctly, you'll receive a code by email or text message. You must enter this code on the next screen to complete your login. This means that even if someone knows your password, they can't access your account without also having access to your email or phone.

If you don't receive the two-factor code, check your spam folder or wait a minute and request a new code. Some email providers delay messages, so waiting a moment before requesting again can help. If you're having ongoing trouble with two-factor authentication, contact ACV support and ask them to review your account settings.

What to do if you can't remember your email address

If you don't remember which email address you used to create your account, try the email addresses you use most often. Start with your primary personal email, then your work email if you have one. If you purchased through a business account, try the business email associated with that account.

If none of your email addresses work, contact ACV customer support directly through their website. Have your phone number, vehicle identification number (VIN), or any other account information ready to help them verify your identity and locate your account.

Frequently Asked Questions

Is there a mobile app for ACV login?

ACV Auctions has a mobile app available on iOS and Android that lets you log in and browse vehicles on your phone. You use the same email and password as the website. AutoCheck also has a mobile app for viewing your vehicle history reports.

What if I see a message saying my account is suspended?

A suspended account usually means there's a billing issue, a security concern, or a violation of the service terms. Contact ACV customer support when ready with your account email address. They can explain why your account was suspended and what steps you need to take to restore it.

Can I log into ACV Auctions and AutoCheck with the same account?

No. ACV Auctions and AutoCheck are separate services with separate login systems. If you use both, you'll have two different accounts with two different passwords. Make sure you're going to the correct website for the service you want to use.

How do I change my password after I'm logged in?

Once you're logged in, look for account settings or profile settings, usually found in a menu at the top right of the page or in a sidebar. Find the security or password section and follow the prompts to enter your current password and create a new one.

What should I do if I think someone else has accessed my account?

Change your password when ready using the "Forgot Password" link, then log in and review your account activity. If you see purchases or activity you didn't make, contact ACV support right away and report the unauthorized use. They can help find your account and investigate the issue.