What Access Cab Is and How It Works

Access Cab is Tacoma's paratransit service — a shared-ride van program run by Pierce Transit that picks up and drops off passengers at their homes or other locations. Unlike fixed-route buses that follow set schedules and stops, Access Cab operates on a reservation basis: you call ahead, request a ride for a specific time and place, and a van comes to you.

The service is designed for people who cannot use regular buses because of a disability or medical condition. Rides typically cost less than a taxi but more than a standard bus fare. You do not need to be a Tacoma resident to use Access Cab, but you do need to live or work within the service area, which covers most of Pierce County.

Key Takeaways

  • Access Cab requires advance reservations — you call Pierce Transit at least one day ahead to book a ride, and the van arrives within a scheduled time window.
  • You must first be certified through Pierce Transit's may be able to access process, which involves submitting medical documentation or a disability information letter.
  • Fares are typically $3.50 to $5.00 per ride depending on distance, and monthly passes are available for frequent riders.
  • If you are denied certification, you can request a reconsideration and submit additional documentation within 30 days.
  • Access Cab operates during the same hours as Pierce Transit's fixed-route buses, which vary by day of the week.

Who Can Use Access Cab

Access Cab is open to people with disabilities that prevent them from using standard public transportation. This includes people who use wheelchairs, walkers, or canes; people with cognitive disabilities; people with vision loss; and people whose medical conditions make it unsafe or impossible to stand on a moving bus or navigate a bus stop.

You do not need a formal diagnosis to explore. Pierce Transit accepts documentation from doctors, therapists, social workers, or government agencies like the Social Security Administration. If you receive SSI or SSDI benefits, you can submit your award letter as proof. If you have a letter from your doctor describing your condition and how it affects your ability to use buses, that works too.

How to Get Certified for Access Cab

Start by calling Pierce Transit's Access Cab office at 253-581-8000 and asking for a certification packet. You can also visit their office in person at 1001 Commerce Street, Tacoma, WA 98402, or request the packet by mail. The packet includes an process form and instructions on what medical documentation to include.

Fill out the form and attach proof of your disability. This can be a letter from your doctor, a copy of your SSI or SSDI award letter, a letter from a mental health provider, or documentation from a state or federal agency. Mail the packet back to Pierce Transit or drop it off in person. Pierce Transit will review your submission and send you a decision letter within 10 business days, usually.

If you are approved, you will receive a certification card in the mail. This card is your proof of may be able to access and you will need to show it every time you ride. Certification is typically valid for three years, after which you will need to recertify.

Making a Reservation and Taking Your Ride

Once you are certified, call Pierce Transit at 253-581-8000 to book a ride. You must call at least one day in advance — same-day reservations are not available. Tell the dispatcher your pickup address, destination, and preferred time. The dispatcher will give you a time window, usually one hour long, when the van will arrive.

Be ready at your pickup location during the entire window. The driver will call or knock when they arrive. Bring your certification card and any personal mobility aids you use, such as a walker or cane. If you need to bring a companion or personal care attendant, one person can ride with you at no extra charge.

The van may make other stops before and after yours to pick up or drop off other passengers — this is normal and part of how the service keeps costs down. Rides typically take longer than driving yourself because of these stops, so plan extra time if you have an appointment.

Fares and Payment Methods

A single Access Cab ride costs between $3.50 and $5.00 depending on the distance traveled. You can pay the driver in cash when you board. Pierce Transit also offers a monthly pass for $65 that gives you unlimited rides for 30 days — this is worth buying if you take more than about 13 rides per month.

If you receive SSI or SSDI benefits, you may be may be able to access for a reduced fare. Ask about this when you call to make a reservation or when you pick up your certification card. You will need to show proof of your benefit status to the driver.

What to Do If Your Certification Is Denied

If Pierce Transit denies your certification, you will receive a letter explaining why. Common reasons include insufficient medical documentation or a information that your condition does not prevent you from using fixed-route buses. You have the right to request reconsideration within 30 days of the denial letter.

To request reconsideration, call Pierce Transit at 253-581-8000 and ask to speak with a supervisor. Bring or submit additional medical documentation that more clearly explains your limitations. If you were denied because your doctor's letter was too vague, ask your doctor to write a new letter that specifically describes how your condition affects your ability to board a bus, stand while it is moving, or navigate a bus stop.

Canceling or Changing a Reservation

If you need to cancel or reschedule a ride, call Pierce Transit as soon as you know. Cancellations made at least two hours before your scheduled pickup window are free. If you cancel with less than two hours' notice, you may be charged a no-show fee, though this varies depending on how many times you have cancelled recently.

If the van does not arrive during your scheduled window, call Pierce Transit when ready. Keep your certification card and any receipts from fares you have paid — these help if you need to dispute a charge or file a complaint.

Frequently Asked Questions

Can I bring a service animal on Access Cab?

Yes. Service animals that perform tasks for people with disabilities are always allowed on Access Cab at no charge. Pets that are not service animals are not permitted. If you have questions about whether your animal qualifies as a service animal, call Pierce Transit before your ride.

What if I use a wheelchair?

Access Cab vans have wheelchair lifts and securement systems. When you make your reservation, tell the dispatcher that you use a wheelchair so they can confirm a lift-equipped van is available. The driver will operate the lift and find your chair during the ride at no extra cost.

Can someone else use my certification card?

No. Your certification card is for your use only. If someone else tries to use it, the driver may refuse the ride. If you need rides for a family member or friend, they must go through the certification process themselves.

What if I miss my scheduled pickup window?

Call Pierce Transit right away. If the van has already left your location, you may be charged a no-show fee. If you are running late but still within the window, the driver may wait a few minutes, but this is not may provide. Plan to be ready at least 10 minutes before your window begins.

Does Access Cab go to all parts of Tacoma?

Access Cab serves most of Pierce County, including Tacoma and surrounding cities. Some very remote areas may not be covered. When you call to make a reservation, the dispatcher will tell you whether your destination is within the service area. If it is not, they can suggest alternatives like fixed-route buses or other transportation options.