How AAA towing works and what you need to do

AAA members can request a tow by calling the roadside information number on the back of their membership card, using the AAA mobile app, or visiting an AAA branch in person. The dispatcher will ask for your location, the nature of the problem, and where you want the vehicle towed. Most tows are covered up to a certain distance — typically 7 miles for basic membership and up to 100 miles for higher tiers — though the exact distance depends on your membership level and state.

The process usually takes 30 minutes to two hours depending on your location and local traffic. AAA contracts with independent tow operators in your area, so you will not always get an AAA-branded truck. The tow itself is covered by your membership; you only pay if you request a destination beyond the included distance or if you need additional services like lockout information or fuel delivery.

Key Takeaways

  • Call the roadside information number on your AAA card, use the AAA mobile app, or visit a branch to request a tow.
  • Your membership level determines how far AAA will tow you for free — basic plans typically cover 7 miles, while premium plans cover up to 100 miles.
  • The dispatcher needs your exact location, a description of what happened to your vehicle, and your preferred destination for the tow.
  • Wait times range from 30 minutes to two hours depending on demand and how remote your location is.
  • You pay out of pocket only if you request a tow beyond your included distance or add services like locksmith work or fuel.

Calling AAA roadside information directly

The fastest way to request a tow is to call the number printed on the back of your AAA membership card. This is a dedicated roadside information line, not the main AAA customer service number. Have your membership card in front of you when you call so you can provide your member ID quickly.

The dispatcher will ask for your location — be as specific as possible, including the highway name and mile marker, cross street, or nearby landmark. Tell them what happened: engine trouble, flat tire, accident, or lockout. Then tell them where you want the vehicle towed: your home, a repair shop, a dealership, or a hospital if you need medical attention. The dispatcher will confirm your membership covers the distance and give you an estimated arrival time for the tow truck.

Using the AAA mobile app to request roadside help

The AAA mobile app lets you request a tow without making a phone call. Open the app, tap the roadside information button, and select "Towing" from the menu. The app will use your phone's GPS to pinpoint your location automatically, which is faster and more accurate than describing it over the phone.

You will still need to describe what happened and where you want to go, but the app shows you the estimated wait time before you confirm the request. Some members find this useful because you can see whether a tow truck is already nearby. The app also lets you track the truck's location in real time once it has been dispatched, similar to a ride-sharing app.

Understanding tow distance limits by membership tier

AAA membership comes in several levels, and each covers a different tow distance at no extra cost. The most common tiers are Classic, Plus, and Premier. Classic membership typically covers tows up to 7 miles. Plus covers up to 100 miles. Premier also covers up to 100 miles but includes additional perks like locksmith services and fuel delivery.

If your preferred destination is beyond your included distance, you can still request the tow — you will just pay the difference out of pocket. AAA will tell you the additional cost before the truck arrives, so you can decide whether to change your destination or accept the charge. Some members choose to be towed to a closer shop first and then arrange their own transport to their preferred mechanic.

What happens after the tow truck arrives

The tow operator will meet you at your vehicle and ask to see your AAA membership card. They will load your car and confirm the destination address with you one more time. If you are not comfortable leaving your vehicle unattended, you can usually ride in the cab of the tow truck, though policies vary by operator.

Once you arrive at the destination, the operator will unload your vehicle and may ask you to sign a receipt. Keep this receipt in case you need to dispute a charge later. If the destination is a repair shop, the operator will typically hand off your keys to the shop staff. If it is your home, they will park the vehicle in your driveway or on the street as you direct.

Additional services beyond basic towing

AAA roadside information covers more than just towing. Your membership also includes lockout service, fuel delivery, battery service, and flat tire changes, depending on your tier. If you are locked out of your car, you can request a locksmith through the same roadside information line or app. If you run out of gas, AAA will deliver a small amount of fuel to get you to a station.

These services are included in your membership and do not count against your tow distance limit. However, if you need a locksmith and the cost exceeds what AAA covers, you will pay the difference. Ask the dispatcher what your coverage includes before the service arrives so there are no surprises.

What to do if you do not have your membership card

If you cannot find your card, you can still request a tow by calling AAA and providing your name, phone number, and membership number. Your membership number is also in your AAA account online — log in to your account and look for it in your profile. If you have the AAA mobile app installed, your membership information is already stored there, so you do not need the physical card.

If you are not sure whether you are still a member, AAA can verify your status when you call. Membership lapses if you do not renew, so if your card expired, you will need to renew before requesting a tow. Some AAA branches offer same-day renewal if you visit in person, though this does not help if you are stranded on the road.

Frequently Asked Questions

How long does it usually take for a tow truck to arrive?

Most tows arrive within 30 minutes to two hours, depending on how busy local operators are and how remote your location is. Urban areas usually see faster response times than rural highways. The dispatcher will give you an estimated arrival time when you call, and the app shows real-time tracking once the truck is on its way.

Can I choose which repair shop the tow truck takes my car to?

Yes. You tell the dispatcher where you want the vehicle towed, and that is where it goes. You can choose your own mechanic, a dealership, or any other destination. The only limit is distance — if it is beyond your membership coverage, you pay the extra cost.

What if the tow truck breaks down on the way to pick me up?

Call the roadside information number again and report the problem. AAA will dispatch a second tow truck to your location. You should not be charged twice for the same tow, though you may need to explain the situation to the dispatcher.

Do I have to pay anything if the tow is within my membership distance?

No. The tow itself is covered by your membership. You only pay if you request a destination beyond your included distance, or if you add services like locksmith work that exceed your coverage limits.

Can I request a tow if my car was in an accident?

Yes. AAA towing covers accident situations. Tell the dispatcher that your vehicle was in an accident so they know to expect possible damage. If the vehicle is not drivable, the tow operator will load it onto the flatbed. You may also want to contact your insurance company separately to report the accident.