AAA Mountain West Group is a regional motor club offering roadside information, travel discounts, and insurance products

AAA Mountain West Group operates as a regional affiliate of the American Automobile Association, serving members in Arizona, New Mexico, Utah, and Wyoming. The organization provides roadside information (towing, lockout service, fuel delivery), travel planning resources, discounts on hotels and attractions, and access to insurance products. Membership is sold in tiers, with each level determining how far you can be towed and what other services are included.

Unlike a government program, AAA Mountain West Group is a membership organization you pay to join. Your membership fee covers the services included in your tier, and you can use those services as many times as you need during your membership year. The organization does not determine who can join — membership is open to anyone who pays the fee and lives in or frequently travels through their service area.

Key Takeaways

  • AAA Mountain West Group membership includes roadside information (towing, lockout, fuel delivery, battery service) with coverage limits that vary by membership tier.
  • Membership tiers range from basic to premium, with differences in towing distance, number of free service calls per year, and additional perks like travel discounts.
  • You can use roadside services as many times as needed during your membership year, though some services may have distance or frequency limits depending on your tier.
  • The organization also offers travel planning, hotel and restaurant discounts, and insurance products, though these are separate from the roadside information benefit.
  • Membership costs vary by tier and are typically renewed annually; you can cancel at any time, though refund policies depend on when you cancel after purchase.

How roadside information works when you need it

When you have a breakdown, lockout, or other roadside emergency, you call the AAA Mountain West Group roadside information number (printed on your membership card). You provide your location, the nature of the problem, and your membership number. A dispatcher sends a service provider to your location — this is typically a local towing company or service station that contracts with AAA.

The service provider handles the when ready problem: towing your vehicle to a repair shop, unlocking your car, delivering fuel, or jump-starting your battery. You do not pay the service provider directly. AAA Mountain West Group covers the cost up to the limits of your membership tier. If the service exceeds those limits (for example, if you need a 100-mile tow but your tier covers only 50 miles), you pay the difference.

Response time depends on your location and local availability. In urban areas, a service provider typically arrives within 30 to 60 minutes. In remote areas, it may take longer. The dispatcher will give you an estimated arrival time when you call.

Membership tiers and what each one covers

AAA Mountain West Group offers several membership levels. The basic tier typically covers towing up to a certain distance (often 7 miles), lockout service, fuel delivery, and battery service. Mid-level tiers extend the towing distance (often to 50 or 100 miles) and may include additional free service calls per year. Premium tiers offer the longest towing distance and the most service calls, plus extras like fuel and lodging reimbursement if you break down far from home.

The exact tiers, distances, and benefits change periodically, so you should check the current membership options on the AAA Mountain West Group website or by calling their membership department. When you join, you choose the tier that fits your needs and driving patterns. You can upgrade to a higher tier at any time during your membership year, though you may pay a prorated fee for the upgrade.

Each tier also includes access to AAA's travel discounts (hotels, restaurants, attractions), trip planning services, and member-only pricing on insurance products. These benefits are the same across all tiers, though premium members may receive additional perks like concierge travel planning.

How to join AAA Mountain West Group

You can join online through the AAA Mountain West Group website, by phone, or in person at a local AAA office. You will need to provide your name, address, phone number, and email. You will also need to choose a membership tier and provide a payment method (credit card, debit card, or bank account).

Membership is typically sold on an annual basis, renewing on the same date each year. Your membership card is usually mailed to you within 7 to 10 business days, though you can often use your membership when ready after joining (the card number is provided at sign-up). Some AAA offices offer when ready membership cards if you join in person.

If you are a member of another AAA region (such as AAA Northern California or AAA Mid-Atlantic), you may be able to transfer your membership to AAA Mountain West Group if you move to their service area. Contact AAA Mountain West Group membership services to discuss your options.

Travel discounts and other member benefits

Beyond roadside information, AAA Mountain West Group membership includes discounts at thousands of hotels, restaurants, rental car companies, and attractions throughout the United States and internationally. These discounts typically range from 5 to 15 percent off standard rates. You show your membership card or provide your membership number when booking or checking in.

The organization also provides trip planning services, including route planning, hotel recommendations, and information about attractions and events. Members can access these services through the AAA website, mobile app, or by calling a travel consultant. Some AAA offices also offer in-person travel planning.

AAA Mountain West Group also sells insurance products, including auto, home, and life insurance. These are sold through partner insurance companies, not directly by AAA. Membership does not include insurance — you purchase it separately if you choose to. However, members often receive discounted rates on these products.

Renewal, cancellation, and refund policies

Your membership renews automatically on your renewal date each year. AAA Mountain West Group will send you a renewal notice before your membership expires. You can renew online, by phone, or in person. If you do not want to renew, you must cancel before your renewal date to avoid being charged.

If you cancel within a certain period after joining (typically 30 days), you may be may have access to to a full refund. After that period, refunds are generally not available, though you can cancel your membership at any time and your membership will straightforward expire on the renewal date. Some membership tiers may have different cancellation policies, so check your membership agreement or contact customer service for details.

If you move out of the AAA Mountain West Group service area, you can transfer your membership to the AAA region that serves your new location, or you can cancel and receive a prorated refund for the unused portion of your membership year.

Frequently Asked Questions

Can I use my AAA Mountain West Group membership if I travel outside their service area?

Yes. AAA memberships are reciprocal across all U.S. regions, so your roadside information coverage works nationwide. Travel discounts also explore throughout the United States and many international locations. However, if you move permanently outside the service area, you should transfer your membership to the AAA region that serves your new location.

What happens if I need a tow longer than my membership tier covers?

You pay the difference between what your membership covers and the actual cost of the tow. For example, if your tier covers 50 miles and you need a 75-mile tow, you pay for the extra 25 miles. The service provider will inform you of any out-of-pocket cost before completing the tow.

How many times per year can I use roadside information?

Most AAA tiers include unlimited roadside information calls, though some basic tiers may limit the number of free tows per year. Check your membership tier details or call customer service to confirm your specific limits. Other services like lockout or fuel delivery are typically unlimited.

Can I add family members to my membership?

Yes. AAA Mountain West Group offers household memberships that cover multiple drivers in the same household. Each driver receives their own membership card and can use roadside information independently. Household memberships cost more than individual memberships but provide coverage for all household members.

What if I disagree with a charge or service I received?

Contact AAA Mountain West Group customer service with details of the charge or service issue. They will review your account and the service record. If there was an error or the service did not meet standards, they can issue a credit or refund. Keep your membership card and any receipts related to the service.