The basic login process for Uber drivers
To log into the Uber driver app, open the app on your phone and tap "Login" at the bottom of the screen. Enter the phone number or email address associated with your Uber driver account, then tap "Next". You'll receive a code by text or email — enter that code to verify your identity, and you're logged in.
If you don't have an Uber driver account yet, you'll need to create one first. Tap "Sign up to drive" instead of "Login", and follow the steps to provide your name, phone number, and email. Uber will send you a verification code to confirm your phone number before you can proceed.
The entire login takes about two minutes if you have your phone number or email handy. Keep your login credentials in a safe place — you'll use them every time you open the app to start driving.
Key Takeaways
- Log in with the phone number or email tied to your driver account, then enter the verification code Uber sends you by text or email.
- If you see a message that your account is not active, your documents may still be under review or you may not have completed onboarding yet.
- You can reset your password by tapping "Trouble logging in?" on the login screen and following the recovery steps.
- If you're locked out after multiple wrong password attempts, wait 24 hours before trying again, or contact Uber support through the app.
What to do if you can't remember your password
On the Uber driver app login screen, tap "Trouble logging in?" below the login fields. Uber will ask whether you want to reset your password or recover your account. Choose "Reset password" if you remember your email or phone number but not your password.
Uber will send you a link by email or a code by text. Click the link or enter the code, then create a new password. Make sure your new password is at least eight characters long and includes a mix of letters, numbers, and symbols — this makes it harder for someone else to guess.
If you don't remember the email or phone number on your account, tap "Recover your account" instead. You'll need to answer security questions or provide other information Uber has on file to regain access.
Why your account might not be active after login
You may log in successfully but see a message that your account is not active or that you cannot go online. This usually means your documents — like your driver's license, vehicle registration, or insurance — are still being reviewed by Uber's team. This review typically takes three to five business days, but can take longer if Uber needs to verify information with your state's DMV.
While you wait, you can still use the app to check your status. Tap the menu icon (three horizontal lines) in the upper left, then select "Documents" or "Account" to see which documents are pending. If a document shows a red X or says "Needs attention," it may have been rejected — read the reason and resubmit a clearer photo or corrected information.
If your account has been inactive for more than a week and you don't see a reason in the Documents section, contact Uber support through the app by tapping the menu and selecting "Help". Have your driver ID number ready — you can find it in your account settings.
Logging in on a new phone or device
If you switch to a new phone or reinstall the Uber driver app, you'll need to log in again. The process is the same: enter your phone number or email, enter the verification code, and you're in. Uber doesn't limit how many devices you can log into, but you can only drive from one device at a time.
If you log in on a new phone and the app asks you to verify your identity again with a code, that's normal — Uber does this as a security check. Enter the code you receive, and the app will remember that device for future logins.
What to do if you're locked out after multiple login attempts
If you enter the wrong password or verification code several times in a row, Uber will temporarily lock your account for security reasons. You'll see a message saying you've tried too many times and need to wait before trying again. This lockout usually lasts 24 hours.
During the lockout, you cannot log in, even with the correct password. Wait the full 24 hours, then try logging in again. If you're still locked out after 24 hours, or if you believe your account has been compromised, open the Uber driver app, tap the menu, select "Help", and choose "Account and profile". Describe the problem and Uber support can unlock your account manually.
Staying logged in and managing your session
Once you log in, the Uber driver app keeps you logged in until you manually log out. You don't need to log in every time you open the app — just tap "Go online" when you're ready to drive. The app will stay logged in even if you close it or restart your phone.
If you want to log out, tap the menu icon, scroll down to "Settings", then tap "Log out" at the bottom. You'll be asked to confirm, and then you'll be returned to the login screen. Log out if you're selling your phone, giving it to someone else, or if you're taking a long break from driving.
For security, log out if you use a shared phone or a phone that isn't yours. Never share your login credentials with anyone else — Uber support will never ask for your password.
Frequently Asked Questions
Can I log into the Uber driver app on multiple phones at the same time?
You can log in on multiple devices, but you can only drive from one device at a time. If you try to go online on a second phone while already online on another, the app will ask you to go offline on the first device. This prevents double-booking and keeps your account find.
What if I never received the verification code?
Check your spam or junk folder — the code email sometimes lands there by mistake. If you still don't see it, tap "Didn't get a code?" on the verification screen and Uber will send another one. If you chose email but want a text instead, or vice versa, you can switch the delivery method on that same screen.
Can I use a different phone number to log in than the one I signed up with?
No — you must log in with the phone number or email you used when you created your driver account. If you've changed your phone number since signing up, update it in your account settings before you try to log in. Tap the menu, select "Account", then "Phone number" to change it.
What happens if I log out while I'm in the middle of a trip?
The app will not let you log out while you have an active trip. You must end the trip first — drop off your passenger and mark the trip complete — before you can log out. This protects both you and the passenger by keeping the trip record intact.
Is my password the same for the Uber rider app and the Uber driver app?
If you have both a rider account and a driver account under the same email or phone number, they share the same password. Changing your password in one app changes it in both. If you want separate accounts, you'll need to use different email addresses or phone numbers.