Most programs provide a phone or pay your bill, but not a computer or training on how to use either one
Government phone and connectivity programs like Lifeline and Affordable Connectivity Program (ACP) focus on getting you connected — they cover the cost of service or provide a device to make calls and send texts. They do not typically include a computer, a tablet, a laptop, or lessons on how to use any of them. If you need a device beyond a basic phone, or if you are not comfortable using the technology you receive, you will need to find those resources separately.
The gap between "having a phone" and "being able to use it for the things you need" is real and affects how much value you actually get from the program. Understanding what the program covers, what it does not, and where to find help with the rest is the difference between having a phone that sits in a drawer and having one that connects you to jobs, health care, and services.
Key Takeaways
- Lifeline provides a basic phone or pays part of your bill, but does not include a computer, tablet, or training on how to use the phone you receive.
- Affordable Connectivity Program (ACP) covers internet service but does not provide a device — you must already own a computer, tablet, or smartphone to use it.
- Many libraries, community centers, and nonprofits offer free computers, internet access, and digital skills classes that work alongside government programs.
- If you receive a phone through Lifeline but do not know how to use it, local senior centers, libraries, and disability organizations often teach basic phone skills at no cost.
- Some programs run by states and cities do provide devices or device subsidies, but these are separate from federal Lifeline and ACP and vary by location.
What Lifeline covers and does not cover
Lifeline pays for phone service — either a monthly discount on your bill if you bring your own phone, or a free basic phone and service if you do not have one. The phone itself is usually a straightforward device designed for calls and text messages. It is not a smartphone, and it does not come with training on how to use it.
If you receive a Lifeline phone and have never used one before, or if you are not sure how to do things like store a contact or send a text, you are not alone — and Lifeline itself does not provide that instruction. The phone company that runs the Lifeline program in your state may have a customer service line you can call, but they are answering billing questions and technical problems, not teaching basic skills.
Lifeline also does not cover a computer, tablet, or internet service. If you need to explore for a job online, check your email, or access government services through a website, Lifeline alone will not get you there. You would need to find those resources through other channels.
What Affordable Connectivity Program (ACP) covers and does not cover
ACP pays for internet service — up to $30 per month for most households, or up to $75 per month for households on tribal lands. The program assumes you already own a device that can connect to the internet: a computer, tablet, smartphone, or laptop. ACP does not provide the device itself.
If you do not own any of those devices, ACP will not help you get one. You would need to purchase one yourself or find a device through a separate program. Some internet service providers (ISPs) that participate in ACP offer device discounts or payment plans, but these are not part of ACP itself — they are separate offers from the company.
ACP also does not include training on how to use the internet or the device you own. If you have internet service but do not know how to open a web browser, search for something, or use email, ACP does not address that gap.
Where to find free or low-cost devices
Public libraries are the most accessible place to start. Nearly all public libraries offer free computer access during their hours, and many have tablets or laptops you can use on-site. Some libraries also lend devices to take home for a set period — policies vary by library system. You can call your local library or visit their website to ask what devices they have and whether you can borrow one.
Community centers, senior centers, and nonprofit organizations often have computers available for free use. If you are over 60, a senior center in your area may have computers, internet access, and staff who can help you use them. If you are disabled, disability organizations in your state often run technology programs or can refer you to one. The 211 helpline (dial 211 or visit 211.org) can tell you what device-lending and computer-access programs exist in your area.
Some nonprofits and government programs do provide refurbished or donated computers at low cost or free. These are usually run locally — by a community development organization, a workforce training program, or a nonprofit focused on digital inclusion. Asking at your library, community center, or 211 is the fastest way to find out what is available near you.
Where to learn digital skills if you have a device but do not know how to use it
Libraries offer the most consistent free training. Many public library systems teach free classes on basic computer skills, email, internet searching, and how to use specific websites or apps. Classes are often designed for older adults or people new to technology. You can call your library or check their website for a class schedule, or ask a librarian in person whether they offer one-on-one help.
Senior centers teach technology classes specifically for people over 60, and they often move at a slower pace than general classes. If you are a senior, this is usually your best option. Disability organizations, workforce development programs, and community colleges sometimes offer free or low-cost digital literacy classes as well. Again, 211 can point you to programs in your area.
If you have a smartphone or basic phone and want to learn how to use it, some phone companies offer customer service support by phone or online chat. You can also ask a family member, friend, or neighbor to show you — many people are willing to spend an hour or two teaching someone how to do something specific, like send a text or find a phone number.
State and local programs that do provide devices
Beyond the federal Lifeline and ACP programs, some states and cities run their own connectivity programs that include device subsidies or free devices. These vary widely and are not available everywhere. For example, some states have programs that provide refurbished computers to low-income households, and some cities have partnered with internet providers to offer device discounts to ACP participants.
The best way to find out whether your state or city has a device program is to contact your state's Public Utilities Commission (which oversees Lifeline) or your city or county's economic development or human services department. You can also ask at your library or call 211 — they often know about local programs that are not widely advertised.
How to use Lifeline or ACP alongside other resources
Think of Lifeline and ACP as one piece of a larger picture. Lifeline gets you a phone and service; ACP gets you internet service. But to actually use those tools for the things you need — explore for jobs, accessing health care, learning new skills — you may also need a device and training. Those come from libraries, community centers, nonprofits, and local programs.
If you are enrolled in Lifeline or ACP, start by visiting your local library and asking what they offer: free computer access, device lending, digital skills classes, and help with specific tasks like email or job applications. Many libraries also help people use government websites and online services. Combining what the library offers with the phone or internet service you have through Lifeline or ACP gives you a much more complete toolkit.
Frequently Asked Questions
Can I get a smartphone through Lifeline instead of a basic phone?
Lifeline provides a basic phone designed for calls and texts. Some Lifeline providers offer a choice of phones, and a few may include a basic smartphone, but this varies by state and provider. Call your state's Lifeline program or ask the phone company running Lifeline in your area whether a smartphone is an option. If you already own a smartphone, you can use Lifeline to pay a discount on your service instead of getting a free phone.
Does ACP help me buy a computer?
No. ACP pays for internet service only. You must already own a device — computer, tablet, or smartphone — to use it. Some internet providers offer device discounts or payment plans to ACP participants, but these are separate from the program itself. Check with your internet provider or ask 211 about device programs in your area.
What if I have Lifeline or ACP but I do not know how to use the internet or my phone?
Your local public library is the best starting point. Most libraries offer free computer access, classes on basic digital skills, and one-on-one help. If you are over 60, a senior center in your area likely offers technology classes designed for older adults. Call ahead to ask what they teach and when classes meet.
Are there programs that provide both a device and internet service?
Federal programs like Lifeline and ACP do not. However, some states, cities, and nonprofits run their own programs that include device subsidies or free devices alongside internet service. Contact your state's Public Utilities Commission, your city or county human services department, or call 211 to ask what is available in your area.
Can I use a library computer to do things I need for Lifeline or ACP, like check my account or pay a bill?
Yes. Libraries are public spaces where you can use their computers for personal tasks, including managing your phone or internet account. Many libraries also have staff who can help you navigate a website if you ask. Some libraries even offer help with specific government services or online applications.