Where to find your Automox license renewal date
Your Automox license renewal date appears in your Automox account dashboard under the License or Subscription section. Log into your Automox portal using your email and password, then look for a card or panel labeled "License," "Subscription," or "Billing" — the exact name depends on your account type. The renewal date will be listed there alongside your current license status and the number of endpoints covered.
If you cannot find this information in your dashboard, check your email for a renewal notice from Automox. The company typically sends renewal reminders 30 to 60 days before your license expires. These emails come from a noreply address and include your account number, current license details, and the exact renewal date. Search your inbox for "Automox renewal" or "license expiration" if you need to locate an older notice.
Key Takeaways
- Your renewal date is visible in your Automox account dashboard under the License or Subscription section once you log in.
- Automox sends email reminders 30 to 60 days before renewal, and these emails contain your renewal date and account details.
- If you have multiple licenses or endpoints under one account, each may have its own renewal date listed separately.
- Contact Automox support directly if your dashboard does not show a renewal date or if you cannot access your account.
Logging into your Automox account
Go to the Automox login page at login.automox.com. Enter the email address associated with your account and your password. If you have forgotten your password, click "Forgot password?" on the login screen and follow the reset instructions sent to your email.
Once you are logged in, you will land on your account dashboard. The layout varies slightly depending on whether you manage a single organization or multiple ones, but the License or Subscription information is always accessible from the main menu or a dashboard card. If you see a "Billing" or "Account" tab at the top of the page, that is another place to check for renewal details.
What to do if your license is about to expire
Automox typically sends renewal invoices and reminders starting 30 days before your license expires. Review the renewal terms and pricing in the email or in your dashboard. If you want to renew, you can often do so directly through your account by clicking a "Renew" or "Upgrade" button, or you can reply to the renewal email to confirm.
If you do not renew by the expiration date, your license will expire and your endpoints will stop receiving updates and protection. You can still renew after expiration, but there may be a gap in coverage. If you are unsure whether you want to renew or need to discuss pricing or terms, contact Automox support before the renewal date so you have time to make a decision.
Understanding your renewal notice
An Automox renewal notice includes several key pieces of information: your account number, the number of endpoints currently licensed, your current renewal date, the new renewal date if you renew, and the cost of renewal. The notice also shows whether your license covers automatic updates, threat detection, or other features specific to your plan.
Pay attention to the renewal date listed in the notice — this is the exact day your current license expires. If the notice shows a different number of endpoints than you expected, or if the renewal cost has changed significantly, contact Automox support to clarify before you renew. Changes in endpoint count or pricing can happen if your organization has grown or if your plan has been modified.
Accessing renewal information through your billing section
Some Automox accounts display renewal and billing information in a dedicated Billing or Account Settings section rather than on the main dashboard. To find this, look for a gear icon, "Settings," or "Account" in the top navigation menu. Click it and select "Billing" or "Subscription" from the dropdown.
In the Billing section, you will see your current subscription status, renewal date, payment method on file, and a history of past invoices. This is also where you can update your payment information if your credit card has expired or changed. If you need to change your renewal date or pause your license, some options may be available here, though major changes often require contacting support.
Contacting Automox if you cannot find your renewal date
If you have logged into your account and still cannot locate your renewal date, or if your dashboard is not loading correctly, contact Automox support. You can reach them through the support portal at support.automox.com, by email, or by phone — the contact method depends on your support plan. Have your account number and email address ready when you reach out.
Automox support can confirm your renewal date, resend renewal notices, and help you troubleshoot any account access issues. Response times vary based on your support tier, but most inquiries are addressed within one business day. If you are close to your renewal date and need urgent help, mention that in your support request.
Frequently Asked Questions
Can I change my renewal date?
Some Automox accounts allow you to adjust the renewal date through your dashboard or by contacting support. The ability to change it depends on your plan type and whether you are mid-contract. Contact Automox support to discuss options if your current renewal date does not work for your organization's budget cycle.
What happens if I miss my renewal date?
If your license expires without renewal, your endpoints will stop receiving updates and security patches. You can renew after expiration, but there will be a gap in protection. Automox usually allows you to renew within a grace period, though terms vary. Contact support when ready if your license has expired.
Will I get a reminder before my license expires?
Yes, Automox typically sends email reminders 30 to 60 days before expiration. Check your inbox and spam folder for emails from Automox with the subject line containing "renewal" or "expiration." If you have not received a reminder and your renewal date is approaching, log into your account or contact support to confirm the date.
Can I renew my license before the renewal date?
Yes, most Automox accounts allow early renewal. You can renew through your dashboard or by contacting support. Early renewal typically extends your license term from the current expiration date, so you do not lose any coverage time. Check your renewal notice or dashboard for the option to renew early.
Where do I find my account number?
Your Automox account number appears in your renewal emails, on invoices, and in your account dashboard under Account Settings or Billing. You will need this number when contacting support or if you are managing multiple Automox accounts. It is usually a string of numbers or an alphanumeric code.