You can replace a lost or stolen Utah driver's license online through the Driver License Division website, but only if your license is not expired and you meet a few specific conditions
Utah's online replacement process is fast — you can complete it in about 10 minutes from home — but it works only for lost or stolen licenses that are still valid. If your license has expired, you will need to renew it in person at a Driver License Division office instead. The online system issues a temporary digital license when ready after you finish, which you can use on your phone while you wait for the physical card to arrive by mail.
The replacement fee is $20, paid by debit or credit card during the online process. Your new physical license will arrive within 7 to 10 business days. You do not need to visit an office, take a new photo, or retake a test — the system uses your existing photo and information on file.
Key Takeaways
- Utah's online replacement works only for valid (not expired) licenses reported as lost or stolen.
- You will need your Social Security number, date of birth, and the last four digits of your phone number to verify your identity.
- The $20 fee is paid by debit or credit card, and a temporary digital license appears on your phone when ready after completion.
- Your physical replacement license arrives by mail in 7 to 10 business days.
- If your license is expired or you cannot verify your identity online, you must visit a Driver License Division office in person.
What you need before you start
Gather these items before you go to the Driver License Division website. You will need your Social Security number, your date of birth, and the last four digits of the phone number on file with the state. The system uses these to confirm you are who you say you are.
You will also need a debit or credit card to pay the $20 replacement fee. The system accepts Visa, Mastercard, American Express, and Discover. Have the card ready before you begin — you cannot save your progress and come back later.
If you do not remember the phone number the state has on file, or if you are not sure whether your license is expired, call the Driver License Division at 801-538-3800 before you start. They can confirm your status in one call and tell you whether the online route will work for you.
Step-by-step: completing the online replacement
Go to the Utah Driver License Division website and select the option for replacing a lost or stolen license. You will be taken to a page asking whether you want to replace online or schedule an in-person appointment. Choose the online option.
Enter your name, date of birth, and Social Security number exactly as they appear on your license. The system is strict about matching — if you use a middle initial on your license but not in your records, or vice versa, the verification will fail. If you are unsure, call 801-538-3800 to confirm what name is on file.
The system will ask you to confirm the phone number it has for you. If the number is wrong or you no longer use it, you cannot complete the online process — you will need to visit an office in person to update your contact information first. If the number is correct, the system will send a verification code to that phone. Enter the code when prompted.
Review the information the system displays — your photo, address, and license details. If anything is wrong, stop and call the Driver License Division before proceeding. Once you confirm and pay the $20 fee, the order cannot be changed.
After payment, the system will show you a temporary digital license. You can take a screenshot or save it to your phone's wallet app. This temporary license is valid for 30 days and can be used while you wait for your physical card.
When the online process will not work
If your license is expired, the online system will reject you. You must renew your license in person at a Driver License Division office. Bring your expired license, proof of residency (a utility bill or lease dated within the last 60 days), and proof of identity (passport, birth certificate, or other state ID). The renewal fee is $35.
If you cannot verify your identity — because the phone number on file is wrong, or because the system cannot match your personal information — you will need to visit an office. Bring your Social Security card or a document showing your Social Security number, your birth certificate or passport, and proof of residency. An employee will update your information and process the replacement in person.
If your license was suspended or revoked, the online system will not allow a replacement. You must resolve the suspension or revocation with the Driver License Division before a new license can be issued. Call 801-538-3800 to find out the reason and what you need to do.
What happens after you order online
Your temporary digital license is active when ready and valid for 30 days. You can use it to drive, board a domestic flight, or enter a federal building — anywhere a physical license is accepted. Take a screenshot or add it to your phone's wallet so you have it available offline.
Your physical replacement license will be mailed to the address on file with the state. Standard mail delivery takes 7 to 10 business days from the date you complete your order. If you need it faster, you cannot expedite an online order — you would have needed to visit an office in person and pay for expedited service at the time of replacement.
Once your physical license arrives, the temporary digital license expires and is no longer valid. Destroy the temporary version if you printed it or saved it as a file.
If your replacement does not arrive or is damaged
If your license does not arrive within 12 business days, call the Driver License Division at 801-538-3800. Have your order confirmation number ready — the system provided this after you completed your online replacement. The division can track your card and tell you where it is in the mail.
If your replacement arrives damaged or unreadable, you can request a replacement at no additional cost. Call the division with your confirmation number and explain the damage. They will issue a new card and mail it to you.
If you receive your replacement but realize you made a mistake on the order — for example, you ordered a replacement when your license was actually not lost — you cannot undo the order. You will have a new license card in the mail. Once it arrives, you can keep it or destroy it; there is no fee to cancel.
Frequently Asked Questions
Can I use the online replacement if my address has changed?
Yes. The system will mail your replacement to the address currently on file with the state. If your address changed recently and you are not sure what the state has, call 801-538-3800 before you order. If the address is wrong, you will need to update it in person at a Driver License Division office before ordering online.
What if I lost my license but I am not sure it was not just misplaced?
You can order a replacement online without reporting it to police. If you find your original license later, you can keep both — there is no penalty. However, if your license was actually stolen and used fraudulently, you may want to file a police report for your records. The online replacement does not require a report.
Do I need to bring anything to the mailbox or sign for the replacement?
No. Your replacement license will arrive as regular mail. You do not need to sign for it or be home at a specific time. If you are concerned about mail theft, you can request delivery to a UPS store or post office box instead — call the Driver License Division to arrange this before you order online.
Can I order a replacement online if I am out of state?
Yes. The system does not check your location. Your replacement will be mailed to the address on file, wherever you are. If you are moving and want the license sent to a new address, update your address with the state before you order, or call the division to update it after you order but before the card ships.
What if the online system says I do not have a valid license on file?
This usually means your license has expired or been suspended. Call 801-538-3800 to find out the status. If your license expired, you will need to renew it in person. If it was suspended, you must resolve the suspension before a replacement can be issued.