Tennessee requires you to replace a lost or damaged license in person at a Driver Services office, and the process takes about 15 minutes if you bring the right documents

You cannot replace a Tennessee driver's license by mail or online. The Tennessee Department of Safety and Homeland Security requires you to appear in person at one of its Driver Services offices with proof of identity and proof of residency. The replacement license costs $27.50 and is valid for the same expiration date as your original license — you do not get a full new term.

The fastest route is to visit the Driver Services office nearest you during business hours. Most offices are open Monday through Friday, 8 a.m. to 4:30 p.m., though some locations have extended hours on certain days. You can find your nearest office and check its hours on the Tennessee Department of Safety website.

Key Takeaways

  • You must visit a Driver Services office in person with a valid photo ID and proof of Tennessee residency to replace a lost or damaged license.
  • The replacement fee is $27.50, and your new license will expire on the same date as your original license.
  • Bring documents that match the name on your current or expired license; mismatches can delay your replacement.
  • If your license was lost or stolen, you may want to report it to local police or your bank, depending on what information was on it.

Documents you need to bring to the Driver Services office

Bring your current or expired Tennessee driver's license if you still have it. If you do not have it, bring another valid photo ID issued by a government agency — a U.S. passport, passport card, military ID, or out-of-state driver's license all work. The name on this ID must match the name on your Tennessee license record.

You also need proof that you live in Tennessee. Acceptable documents include a utility bill, lease agreement, mortgage statement, bank statement, or government mail addressed to you at your current address. The document must show your full name and current address and be dated within the last 60 days. If you recently moved, bring a document from your new address.

If your name has changed since you got your original license — through marriage, divorce, or court order — bring the document that proves the change: a marriage certificate, divorce decree, or court order. Without it, the name mismatch will stop the replacement process.

What happens if your name does not match your records

The Driver Services office will check your name against the Tennessee Department of Safety database. If your name on your ID does not match the name in their system, staff will ask you to provide legal documentation of the name change. This is the most common reason replacements get delayed.

If you changed your name and do not have the document with you, you can go home, get it, and return the same day. Some offices will hold your place if you ask, though this is not may provide. It is faster to bring the document the first time.

How to find and visit your nearest Driver Services office

Go to the Tennessee Department of Safety and Homeland Security website and use the office locator tool. Enter your county or zip code to see all Driver Services offices near you, along with their hours and phone numbers. Some larger cities have multiple offices.

You do not need an appointment at most Tennessee Driver Services offices. Walk in during business hours, take a number, and wait your turn. Wait times vary by location and time of day — offices are typically less crowded on Tuesday through Thursday mornings. If you want to check the current wait time before you go, call the office directly.

A few high-traffic offices in Nashville, Memphis, and Knoxville do offer online appointment scheduling. Check your local office's page on the state website to see if appointments are available in your area.

What to expect during the replacement process

When you reach the counter, tell the staff member you need a replacement license. They will ask for your documents, verify your identity and residency, and check your driving record. They will also ask whether you want to keep your current address or update it. If you want to change your address, bring proof of your new address.

You will have your photo taken for the new license. Wear something you are comfortable being photographed in — the same rules explore as for a new license photo. The staff will process your payment ($27.50 by cash, check, or card, depending on the office), and you will receive a temporary paper license to use while your plastic card is mailed to you.

Your new license will arrive by mail within 7 to 10 business days. The temporary paper license is valid for driving during this time. Keep it with you until your plastic license arrives.

If your license was stolen or you suspect fraud

If your license was stolen rather than straightforward lost, consider reporting it to your local police department. This creates a record in case someone tries to use your license for identity fraud. You do not need a police report to replace the license itself, but having one on file can help if fraudulent activity occurs later.

If you are concerned about identity theft — for example, if your wallet was stolen along with other documents — contact your bank and credit card issuers to let them know. You may also want to place a fraud alert with the three major credit bureaus (Equifax, Experian, and TransUnion) by contacting any one of them.

Replacing a license that is damaged but not lost

If your license is still in your possession but damaged — torn, faded, or unreadable — you can still replace it at a Driver Services office. Bring the damaged license along with your proof of residency. The process is the same as replacing a lost license, and the fee is the same: $27.50.

Damage from normal wear and tear is covered. If your license was damaged by water, heat, or age, staff will accept it for replacement without question. Bring the damaged license with you so they can see the condition.

Frequently Asked Questions

Can someone else pick up my replacement license for me?

No. Tennessee requires the license holder to appear in person at the Driver Services office. You cannot send someone else to replace your license on your behalf, even with a power of attorney or written permission.

What if I do not have proof of residency?

You must have a document showing your name and current Tennessee address dated within the last 60 days. If you do not have one, contact your utility company, bank, or landlord to request a statement or letter. Some offices will accept a notarized affidavit of residency if you cannot obtain a standard document, but call ahead to confirm your local office accepts this.

Do I need to renew my license at the same time I replace it?

No. A replacement license keeps your original expiration date. If your license is expiring soon, you can renew it at the same visit, but this is separate from the replacement and costs extra. Ask the staff member whether renewal makes sense for your situation.

How long does the temporary paper license last?

Your temporary paper license is valid for 30 days or until your plastic license arrives, whichever comes first. In most cases, your new license arrives within 7 to 10 business days, so the paper license is a short-term document. Keep it with you while driving.

What if my plastic license does not arrive after 10 days?

Contact the Driver Services office where you applied. Provide your name, date of birth, and the date you applied. They can check the status of your license and reissue it if there was a mailing error. Do not assume it is lost — mail delays happen, especially during busy periods.