The main Utah Driver License Division phone number is 801-538-3800
Call 801-538-3800 to reach the Utah Driver License Division's main office in Salt Lake City. This is the central number for questions about driver licenses, renewals, medical suspensions, vision requirements, and road tests. Wait times vary by time of day and day of week — early morning calls typically have shorter queues than midday or Friday afternoon calls.
The division operates Monday through Friday, 8 a.m. to 5 p.m. Mountain Time. They do not answer calls on weekends or state holidays. If you reach a busy signal or hold time exceeds 30 minutes, try calling back within an hour or the next morning.
Before you call, have your driver license number or ID number ready. If your question involves a medical suspension or vision-related issue, also have any relevant documentation nearby — a doctor's letter, vision test results, or the notice you received from the division.
Key Takeaways
- The main number 801-538-3800 handles all driver license questions, including medical and vision matters.
- The division answers calls Monday through Friday, 8 a.m. to 5 p.m. Mountain Time only.
- Early morning calls typically have shorter wait times than afternoon calls.
- Have your driver license number and any medical or vision documentation ready before calling.
- If you cannot reach them by phone, you can visit a local office in person or check their website for online options.
What to expect when you call about medical or vision issues
When you call about a medical suspension or vision requirement, the division staff will ask why your license was suspended or what medical condition prompted your call. Be ready to explain whether you have already submitted medical documentation, whether you have had a vision test, or whether you are calling to understand what the division requires from you.
If you are calling because you received a notice of suspension related to a medical condition, have that notice in front of you. The division will tell you what steps come next — usually either submitting a medical form from your doctor or scheduling a vision test at a division office.
Staff cannot make medical decisions or override a suspension based on a phone call alone. They can tell you what documents the division needs, how long the process typically takes, and where to send your paperwork or schedule an appointment.
Regional offices and local phone numbers
The main Salt Lake City number handles most calls, but Utah also has regional driver license offices in other cities. If you prefer to call a local office closer to you, the division website lists phone numbers for offices in Ogden, Provo, St. George, Cedar City, Moab, Vernal, and other locations. These regional offices handle the same services as the main office but may have different wait times.
Regional offices keep the same hours as the main office — Monday through Friday, 8 a.m. to 5 p.m. Mountain Time. Calling a regional office can sometimes mean a shorter wait, especially if you live outside the Salt Lake City area.
When to visit in person instead of calling
Some issues are faster to resolve in person than by phone. If you need a vision test, you must schedule an appointment at a division office — you cannot complete a vision test over the phone. If you are submitting medical documentation for the first time, you can mail it, but bringing it in person lets staff review it when ready and tell you if anything is missing.
Walk-in hours vary by office. The main Salt Lake City office accepts walk-ins during regular business hours, but some regional offices require appointments. Check the division website or call ahead to confirm whether your nearest office takes walk-ins.
Mailing address if you prefer not to call
You can mail medical forms or vision documentation to the Utah Driver License Division, 215 South State Street, Salt Lake City, UT 84111. Include your driver license number and a note explaining what you are submitting. Processing by mail typically takes two to four weeks, depending on how busy the division is.
If you mail documents, keep a copy for your records and consider sending by certified mail so you have proof of delivery. The division does not send confirmation emails or letters when they receive mailed documents, so calling after two weeks to confirm receipt is a reasonable step if you have not heard back.
Online options for some transactions
The Utah Driver License Division website allows you to renew a standard driver license online if you meet certain requirements — your license must not be suspended, you must have passed a vision test within the last five years, and you cannot have any medical restrictions. Medical suspensions and vision-related issues typically require phone or in-person contact because staff need to review your specific situation.
If you are unsure whether your situation can be handled online, the website has a tool to check. If the online system says you cannot renew online, calling 801-538-3800 is the next step to understand what you need to do.
Frequently Asked Questions
Will the division tell me over the phone if I can drive with my medical condition?
No. The division can tell you what medical documentation they need from your doctor and what the process is, but they cannot make a medical judgment about whether you are safe to drive. Your doctor completes a medical form that the division reviews. The division then decides whether to clear your suspension based on what your doctor reports.
How long does it take to get a decision after I submit medical paperwork?
Processing time varies, but the division typically reviews medical submissions within two to four weeks. If your case is complex or if the division needs clarification from your doctor, it can take longer. Calling 801-538-3800 after three weeks to ask about the status of your submission is reasonable.
Can I schedule a vision test by phone?
Yes. Call 801-538-3800 to schedule a vision test appointment at a division office. Have your driver license number ready. Vision tests are offered during regular office hours, and you will be given a specific date and time for your appointment.
What if I cannot reach anyone after multiple calls?
Try calling early in the morning (8 a.m. to 9 a.m. Mountain Time) on a Monday, Tuesday, or Wednesday — these times typically have the shortest waits. If you still cannot reach someone, visiting a local office in person is often faster than continuing to call during peak hours.
Do I need to call before mailing medical documents?
You do not have to call first, but calling to ask what specific form your doctor needs to complete can prevent delays. If you mail the wrong form or incomplete paperwork, the division will contact you, but that adds time. A quick call to 801-538-3800 can save you a round trip by mail.