Where the Utah County Drivers License Division is located and what it handles

The Utah County Drivers License Division office in Orem is where you go to get a new driver's license, renew an existing one, or update your license information in person. This is a state office run by the Utah Department of Public Safety, not a private service. The office handles standard driver's licenses, commercial licenses, and license renewals for people who live in or have moved to Utah County.

You cannot complete every license task at this office — some things must be done online or by mail through the Utah Driver License Division website. But if you need to take a written test, pass a driving test, or have your photo taken for a new license, you will need to visit in person.

Key Takeaways

  • The Orem office is located at 1075 South State Street, Orem, Utah 84058, and you can call ahead at (801) 356-4444 to check wait times or ask about what documents to bring.
  • You must bring a valid form of identification, proof of residency, and your Social Security number or ITIN to get or renew a license.
  • Written tests, driving tests, and photo appointments are available at this location, but you may need to schedule ahead during busy times.
  • The office is open Monday through Friday during standard business hours, though hours can change seasonally, so calling first prevents a wasted trip.
  • If you are renewing a license that is not yet expired, you can often do this online or by mail instead of visiting in person.

What documents and information to bring

Before you go, gather the documents the office will ask for. You need one form of valid identification — a passport, military ID, or previous Utah driver's license all work. You also need proof that you live in Utah County, which can be a utility bill, lease agreement, mortgage statement, or bank statement with your name and current address. Bring the original documents, not copies.

Have your Social Security number or ITIN ready. If you do not have either, tell the office staff when you call ahead — they can explain what other documents might work instead. If you are under 18, a parent or legal guardian must be present, and they will need to bring their own ID as well.

How to schedule an appointment or find current wait times

Walk-ins are accepted at the Orem office, but wait times can be long, especially on Fridays or early in the month. Call (801) 356-4444 to ask about current wait times before you leave home. The staff can also tell you whether you need an appointment for the specific task you need done — some services have appointment slots available, while others operate on a first-come, first-served basis.

You can also check the Utah Driver License Division website to see if your task can be completed online or by mail, which would save you a trip. Renewals for licenses that are not yet expired, address changes, and name changes can often be done without visiting the office.

What to expect during a written or driving test

If you are taking the written test for a new license, the test covers Utah traffic laws and road signs. You can study using the official Utah Driver Handbook, which is free on the state website. The test is multiple choice, and you must pass to move forward. If you do not pass, you can retake it, though there may be a waiting period between attempts.

For a driving test, you will drive with an examiner in your own vehicle or a state vehicle, depending on the office's current policy. The examiner watches how you handle basic driving tasks like parking, turning, and stopping. Bring proof that your vehicle is insured and registered. If you fail, you can schedule another test, though slots may fill up quickly during busy seasons.

Hours, location, and how to contact the office

The Utah County Drivers License Division office in Orem is at 1075 South State Street, Orem, Utah 84058. The office is open Monday through Friday. Standard hours are 8:00 a.m. to 5:00 p.m., but hours can shift seasonally or due to staffing, so call (801) 356-4444 to confirm before you go. The office is closed on state holidays.

Parking is available at the location. If you have questions about what documents to bring or whether you need an appointment, the phone line is the fastest way to get an answer. Staff can also tell you whether your specific task requires an in-person visit or can be done online.

When you might not need to visit the Orem office in person

If your license is not yet expired and you only need to renew it, you can renew online through the Utah Driver License Division website without visiting the office. You will need your current license number and a valid payment method. Online renewal takes a few minutes and costs less than an in-person renewal.

If you only need to change your address or name, you can often do this by mail or online as well. The state website has forms and instructions for these tasks. Visiting in person is necessary only if you need a new photo, are getting a license for the first time, are taking a test, or have a situation the online system cannot handle.

Frequently Asked Questions

Can I renew my license online instead of going to Orem?

Yes, if your license is not yet expired. Go to the Utah Driver License Division website, enter your license number, and follow the steps. You will pay a fee and receive your renewed license by mail within a few weeks. This is faster and cheaper than visiting in person.

What if I fail the written or driving test?

You can retake the test. There is usually a waiting period between attempts — ask the staff when you take the test what that period is. You can study more using the Utah Driver Handbook before your next attempt, or practice driving with someone who holds a valid license.

Do I need an appointment or can I just walk in?

Walk-ins are accepted, but wait times vary. Call (801) 356-4444 to ask about the current wait and whether appointments are available for your specific task. Calling ahead takes five minutes and can save you an hour or more of waiting.

What if I do not have a Social Security number?

Call the office at (801) 356-4444 and explain your situation. You may be able to use an ITIN instead, or the staff can tell you what other documents might work. Do not show up without calling first, because the office may not be able to process your request without knowing your options ahead of time.

How long does it take to get a new license after I pass the test?

Your new license is usually mailed to you within two to three weeks. The office will give you a temporary paper license on the day you pass the test, which you can use until your permanent license arrives. Keep that temporary license safe — you will need it if you are stopped by police before the permanent one comes.