The Springville Driver License Division handles standard license renewals, replacements, and medical review cases
The Springville Driver License Division is a Utah state office that processes driver license transactions for residents in that area. If you need to renew your license, replace a lost or damaged one, or have your case reviewed due to a medical condition or vision concern, this is the office that handles your paperwork and appointments.
The office is located in Springville and serves residents across Utah County. Like all Utah driver license offices, it operates under the Utah Driver License Division, which is part of the Department of Public Safety. The office does not make medical determinations itself — that work is done by the state's medical review unit — but it does collect the documents you need to submit and can tell you what the process requires.
Key Takeaways
- Springville Driver License Division handles renewals, replacements, and medical review cases for Utah County residents, but medical decisions are made by the state medical review unit, not the local office.
- You will need to bring a valid form of identification, proof of residency, and any medical or vision documentation the state has requested when you visit in person.
- Medical review cases typically take several weeks after you submit all required documents, and the office can tell you what documents are needed before you make the trip.
- You can call ahead to confirm current hours, whether appointments are required, and what specific documents your situation needs.
What documents to bring for a medical or vision review
If your license was suspended or flagged for medical review because of a vision problem, a health condition, or medication that affects driving, the state will send you a letter explaining what documents are required. This letter comes from the Utah Driver License Division's medical review unit, not from the Springville office itself.
Common documents include a completed medical evaluation form signed by your doctor, a vision test report from an eye care provider, or a letter from your physician explaining how your condition affects your ability to drive safely. The specific forms and requirements depend on why your case was referred for review. The Springville office can tell you over the phone what the state is asking for in your case, and staff there can often provide blank forms or tell you where to read them.
Bring your current or expired license, a form of identification (passport, state ID, or military ID), and proof that you live in Utah (utility bill, lease, or bank statement with your name and address). If you are submitting medical documents, bring the originals or certified copies — photocopies are usually not accepted.
How the medical review process works
Medical review cases do not get decided at the local office. When you submit your documents to Springville, they are forwarded to the state medical review unit in Salt Lake City. That unit reviews your medical records, vision test results, and any other documentation and makes the decision about whether your license will be renewed, restricted, or suspended.
The process typically takes two to four weeks after the state receives all required documents. You will receive a letter in the mail with the decision. If the state approves your renewal, you may be able to pick up your new license at the Springville office, or it may be mailed to you depending on the circumstances of your case.
If the state denies your renewal or imposes restrictions (such as daylight-only driving or corrective lenses required), you have the right to request a hearing. The letter you receive will explain how to request one and what the important date is.
When to visit in person versus calling ahead
Not all driver license transactions require a visit to the office. If you are submitting medical documents for review, you can often mail them or drop them off without an appointment. Call the Springville office first to ask whether your specific situation requires an in-person visit or whether you can submit documents by mail.
If you do need to visit, call ahead to confirm current hours and whether the office is accepting walk-ins or requires appointments. Office hours and policies can change, and calling saves you a trip if the office is closed or fully booked.
For standard renewals or replacements that do not involve medical review, the office can usually process your request the same day if you have all required documents. For medical cases, the office will collect your paperwork and send it to the state review unit.
What happens if your medical review is denied
If the state medical review unit denies your license renewal, you will receive a letter explaining the reason and your right to request a hearing. The hearing is conducted by an administrative law judge, not by the Springville office. You can request a hearing by following the instructions in the denial letter, usually within 30 days of receiving it.
At a hearing, you can present additional medical evidence, bring a doctor to testify on your behalf, or have an attorney represent you. The judge will review your case and make a new decision. This process can take several weeks to several months depending on the hearing schedule.
If you believe the state made an error in reviewing your documents or did not consider important medical information, a hearing is your opportunity to present that evidence. Many people find it helpful to have their doctor attend or submit a detailed letter explaining why they believe they can drive safely.
Contact information and hours for Springville
The Springville Driver License Division is located in Springville, Utah County. You can find the exact address, phone number, and current hours on the Utah Department of Public Safety website under Driver License Division locations. Hours vary by season and may change without notice, so calling ahead is always a good idea.
When you call, have your driver license number or case number ready if you are following up on a medical review. Staff can tell you what documents you need, whether an appointment is required, and how long the process typically takes for your situation.
Frequently Asked Questions
Can I renew my license by mail if I am in medical review?
No. Medical review cases require submission of original documents and sometimes an in-person visit. You can mail documents or drop them off at the Springville office, but you cannot complete the renewal entirely by mail. Call the office to ask whether your case requires an in-person appointment.
How long does medical review usually take?
Most cases take two to four weeks after the state receives all required documents. Some cases take longer if the state needs additional information from your doctor. You will receive a letter in the mail with the decision.
What if my doctor will not fill out the state form?
Contact the Springville office and explain the situation. Some doctors are unfamiliar with the state form and need clarification. The office can sometimes provide a template or explain what information the state needs. If your doctor still refuses, ask whether a letter from your doctor explaining your condition and ability to drive safely is acceptable as an alternative.
Can I drive while my medical review is pending?
That depends on why your case was referred for review. If your license was suspended pending review, you cannot drive legally. If your license is still valid and you are submitting documents for renewal, you can drive until the state makes a decision. The letter you received will explain your driving status during the review period.
What if I disagree with the medical review decision?
You have the right to request a hearing before an administrative law judge. The denial letter will explain how to request one and the important date, usually 30 days. At the hearing, you can present new medical evidence or have your doctor testify about your ability to drive safely.