What the Dixie Division of Driver Licensing Does
The Dixie Division of Driver Licensing is a regional office of Utah's Department of Public Safety that handles driver licenses, identification cards, and related transactions for residents in southwestern Utah. It is not a separate agency — it operates as part of the statewide system but serves a specific geographic area that includes Washington, Iron, Kane, Rich, and Daggett counties.
The division issues standard driver licenses, commercial driver licenses (CDLs), identification cards, and renewal documents. It also administers vision testing, written exams, and driving tests for new drivers in its region. If you live in the Dixie service area and need to renew your license, take a driving test, or obtain a new ID, you will work with this office rather than a different regional division.
The Dixie Division also handles medical review cases — situations where the state has flagged a driver's medical history or vision records as potentially affecting their ability to drive safely. This is why you may have been directed here from a medical and vision resource page.
Key Takeaways
- The Dixie Division serves five southwestern Utah counties and handles all driver licensing transactions for residents in that region.
- Medical review cases — where your health or vision record triggers a state review — are processed through the division, and you will need to provide documentation from your doctor or eye care provider.
- You can renew your license online, by mail, or in person at the Dixie Division office, depending on your situation and how long your license has been expired.
- Vision testing is performed at the office during in-person visits, so you do not need to bring a separate eye exam unless the division specifically requests one.
- If you are flagged for medical review, the division will send you a letter explaining what information they need and the important date for submitting it.
When the Dixie Division Requests Medical or Vision Documentation
The state's licensing system flags certain drivers for medical review based on information in your records. This can happen if you reported a medical condition on your original license process, if your license was suspended for medical reasons, or if the division received a report from a healthcare provider or law enforcement about a condition that may affect driving safety.
When this occurs, the Dixie Division will send you a letter — usually by mail to your address on file — requesting specific documentation. The letter will name the condition or concern, explain why the review is happening, and list what documents you need to submit. You will have a important date, typically 30 days, to respond.
Common requests include a letter from your doctor stating that you are safe to drive, a current eye exam report from an optometrist or ophthalmologist, or a medical evaluation form completed by your healthcare provider. The division may also ask you to take a vision test at their office or to retake a written or driving test.
How to Submit Medical Records to the Dixie Division
You have three main ways to submit documentation: by mail, in person at the office, or through a healthcare provider who can send records directly to the division. The letter you receive will include the mailing address and may include a fax number or email address for submission.
If you submit by mail, send copies — not originals — and include your driver license number and full name on every page. Keep a copy for your own records. Mail takes time, so if your important date is approaching, consider submitting in person or asking your doctor's office to fax or email the records directly to the division.
In-person submission at the Dixie Division office is the fastest way to confirm receipt. You can bring your original documents, and staff can verify them on the spot. If you choose this route, call ahead to confirm office hours and whether an appointment is required.
What Happens After You Submit Medical Documentation
Once the division receives your documents, a licensing examiner will review them. This process usually takes two to four weeks. The examiner looks at whether your medical condition or vision meets the state's safety standards for driving and whether your doctor's letter supports unrestricted driving or driving with restrictions.
You will receive a letter with the decision. If approved, your license will be reinstated or renewed as normal. If the division determines that restrictions are necessary — such as corrective lenses required, daylight driving only, or no highway driving — those restrictions will be printed on your new license.
If the division denies your request, the letter will explain why and will tell you how to request a hearing before a judge. You have the right to present additional evidence or testimony at that hearing.
Vision Testing at the Dixie Division Office
The division performs basic vision screening during in-person visits. This test checks your visual acuity and color vision and takes about five minutes. You do not need to bring a separate eye exam from an optometrist unless the division specifically requested one in their letter.
If you wear corrective lenses — glasses or contacts — bring them with you. The test will be performed with your correction in place. If you fail the vision screening, the division will require you to obtain a full eye exam from an eye care provider and submit the results before your license can be renewed.
If you have a medical condition affecting your vision — such as diabetic retinopathy, glaucoma, or macular degeneration — the division may request a detailed eye exam report from your optometrist or ophthalmologist rather than relying on their in-office screening.
Renewing Your License When Medical Review Is Involved
If you are in a medical review process, you cannot renew your license online or by mail until the review is complete and approved. You must wait for the division's decision letter before submitting a renewal process.
Once approved, renewal is straightforward. If your license has not expired, you can renew online or by mail. If it has already expired, you will need to renew in person at the Dixie Division office and may need to retake the written test or vision screening, depending on how long it has been expired.
Bring your current license, proof of residency, and proof of citizenship or legal presence. If you have changed your name or address, bring documentation of that change as well.
Contacting the Dixie Division and Finding Their Office Location
The Dixie Division of Driver Licensing is located in St. George, Utah. The main office address and phone number are available on the Utah Department of Public Safety website under "Driver License Offices" or "Regional Offices." You can also call the statewide driver license information line, which can direct you to the Dixie Division or answer questions about your specific case.
If you are in a medical review process, have your case number or driver license number ready when you call. This helps staff locate your file quickly. If you need to submit documents or schedule an in-person visit, calling ahead is recommended because office hours and appointment availability can vary.
For questions about a specific medical review letter, call the Dixie Division directly rather than the general information line. The office staff can tell you whether your documents have been received and what stage your review is in.
Frequently Asked Questions
What if I miss the important date to submit medical documentation?
Contact the Dixie Division when ready. Missing the important date does not automatically result in denial, but it may delay your case. The division may grant an extension if you have a reasonable reason for the delay. Call the office and explain your situation — staff can tell you whether an extension is possible and what to do next.
Can I drive while my medical review is pending?
If your license is currently valid and has not been suspended, you can drive. If your license was suspended pending the review, you cannot drive legally until the review is approved and your license is reinstated. The letter you received will state whether your license is suspended.
Do I need a lawyer to handle a medical review?
No. Medical reviews are administrative processes, not court cases, and you do not need legal representation. However, if the division denies your request and you request a hearing, you have the right to bring a lawyer if you choose to. Many people handle hearings on their own by submitting additional medical evidence or testimony from their doctor.
What if my doctor says I am safe to drive but the division disagrees?
The division makes its own information based on state safety standards, which may be stricter than your doctor's opinion. If denied, you can request a hearing and present your doctor's letter as evidence. You can also ask your doctor to provide more detailed information about your specific condition and why they believe you meet the state's safety standards.
How long does a medical review usually take?
Most reviews take two to four weeks from the time the division receives all required documentation. If documents are missing or unclear, the process may take longer. You can call the office to ask whether your file is complete and what stage it is in.