Where to reach Utah's driver license division about medical and vision concerns
The Utah Department of Public Safety Driver License Division handles medical and vision issues that affect your ability to drive legally in Utah. If you need to report a medical condition, request a vision test, or understand how a health issue might impact your license, you contact this division directly — not a separate medical board or your doctor's office.
The division operates physical offices across Utah and accepts inquiries by phone, mail, and in person. The main office is in Salt Lake City, but you can also visit a local Driver License Office in your county. Response times vary depending on how you contact them and the complexity of your situation.
Key Takeaways
- The Utah Department of Public Safety Driver License Division is the only state office that makes decisions about medical or vision-related license restrictions or suspensions.
- You can reach them by phone at 801-538-3800, by mail to their Salt Lake City office, or by visiting a local Driver License Office in your county.
- If you have a medical condition that might affect your driving, you may need to submit a medical evaluation form completed by your doctor.
- Vision testing through the division typically happens at a local Driver License Office and takes about 15 minutes.
- The division can place restrictions on your license (such as corrective lenses required) without suspending it entirely.
Phone and mailing contact information
The main phone line for the Driver License Division is 801-538-3800. When you call, have your driver license number or name and date of birth ready. Staff can answer questions about what documents you need, whether your condition requires a medical evaluation, and how long the process typically takes.
If you prefer to write, mail inquiries to:
Utah Department of Public Safety Driver License Division 301 South Rio Grande Salt Lake City, UT 84101
Mail typically takes one to two weeks for a response. Include your driver license number, a description of your medical or vision concern, and your contact phone number. If you are sending medical documentation, include a copy of the relevant pages only — do not mail original documents.
Visiting a local Driver License Office in person
Utah has Driver License Offices in most counties. Visiting in person is often the fastest way to handle vision testing or to ask questions about medical requirements. You can find the office nearest you and its hours on the Utah Department of Public Safety website.
Bring your current driver license, proof of residency (a utility bill or lease dated within 60 days), and any medical documentation your doctor has already completed. If you are there for a vision test, the office will conduct it on site at no additional cost. If you are reporting a medical condition, staff can tell you whether you need a formal medical evaluation form and where to send it.
Wait times at local offices vary by location and time of day. Offices are typically less busy on weekday mornings and more crowded on Friday afternoons and Saturdays.
Medical evaluation forms and what your doctor needs to complete
If your medical condition might affect your ability to drive safely, the division may ask you to have your doctor complete a medical evaluation form. This is not a full medical exam — it is a one-page form your doctor fills out confirming your condition and whether it impacts your driving ability.
You can request the form by phone (801-538-3800) or by visiting a local office. Your doctor completes it in their office and either mails it directly to the division or gives it to you to submit. The form asks whether you have seizures, loss of consciousness, vision problems, medication side effects, or other conditions that might make driving unsafe.
Your doctor does not need to send your full medical records — only the completed form. The division uses this to decide whether to restrict your license (for example, requiring glasses), suspend it temporarily, or take no action.
Vision testing requirements and how the process works
Utah requires all drivers to meet minimum vision standards. If you report a vision problem or if the division suspects one, you will be asked to take a vision test at a local Driver License Office.
The test checks your visual acuity (how clearly you see) and your peripheral vision (what you can see to the sides). It takes about 15 minutes and is performed by office staff using standard equipment. You do not need to schedule an appointment for a vision test — you can walk in during office hours.
If you fail the test, the division may restrict your license to require corrective lenses (glasses or contacts), restrict you to daytime driving only, or suspend your license until you pass a retest. You can retest after 30 days if you have made changes (such as getting new glasses).
What happens after you report a medical condition
Once you report a medical condition or submit a medical evaluation form, the division reviews it and contacts you by mail within two to four weeks. They will either clear you to drive without restrictions, place restrictions on your license, or ask for additional information from your doctor.
If your license is restricted, you will receive a new license in the mail showing the restriction (for example, "Corrective lenses required"). You can still drive legally — you just have to follow the restriction. If your license is suspended, you will receive a letter explaining why and what you need to do to reinstate it.
You can appeal a suspension or restriction by requesting a hearing. Contact the division by phone to ask about the appeal process for your specific situation.
Frequently Asked Questions
Do I have to tell the division about a medical condition, or can I just get a new eye prescription?
If your condition is only a vision problem (needing new glasses or contacts), you do not need to notify the division — you can straightforward get your prescription updated and continue driving with the correction. You only need to contact the division if you have a medical condition that affects your ability to drive safely, such as seizures, diabetes with complications, or a heart condition.
How long does it take to get a decision after I submit a medical form?
The division typically reviews medical forms within two to four weeks and contacts you by mail. If they need more information from your doctor, the timeline extends. Calling 801-538-3800 to check on the status of your submission can sometimes speed up the process.
What if my doctor says I should not drive, but I disagree?
The division makes the final decision based on Utah law, not solely on your doctor's opinion. If you disagree with a suspension or restriction, you can request a hearing to present your case. Contact the division to learn how to request one.
Can the division suspend my license without telling me first?
The division will contact you by mail before suspending your license due to a medical condition. If you receive a suspension notice, it will explain the reason and your right to request a hearing to challenge it.
Do I need to renew my license if I get a medical restriction?
No. A medical restriction is added to your current license and does not require renewal. Your license remains valid until its normal expiration date, at which point you renew it as usual.