Where the Carrollton Driver License Office Is Located

The Texas Department of Public Safety (DPS) operates a driver license office in Carrollton at 1200 Old Denton Road, Carrollton, TX 75007. This office handles standard driver license and ID card transactions for residents in the Dallas area. It is one of several DPS locations in the Dallas-Fort Worth region.

The office is located in a commercial area near the intersection of Old Denton Road and Josey Lane. If you are using GPS or a mapping app, search for "Texas DPS Driver License Office Carrollton" to confirm current directions, as office locations can change.

Hours of Operation and When to Go

DPS driver license offices in Texas typically operate Monday through Friday during standard business hours, though the exact schedule varies by location. The Carrollton office hours are subject to change, and DPS occasionally closes offices for training or maintenance without advance notice.

Before you go, call the office directly at the DPS customer service line or check the official Texas DPS website to confirm current hours. Going without checking first is the most common reason people make a wasted trip. Many offices are busiest in the morning and on Mondays and Fridays, so mid-week afternoons often have shorter wait times.

Key Takeaways

  • The Carrollton DPS office is at 1200 Old Denton Road and handles driver licenses, ID cards, and related transactions for the Dallas area.
  • Hours change periodically, so call ahead or check the Texas DPS website before visiting to avoid a wasted trip.
  • You will need to bring specific documents depending on whether you are renewing, getting your first license, or replacing a lost one.
  • The office does not take walk-ins without an appointment in most cases, so you may need to schedule your visit in advance through the DPS website.
  • Wait times vary by time of day and day of week, with mid-week afternoons typically being less crowded than mornings or Fridays.

What Documents to Bring

The documents you need depend on what transaction you are doing. For a renewal, you typically need your current driver license or ID card, proof of residency (such as a utility bill or lease), and your Social Security number. If your address has changed, bring proof of your new address.

For a first-time license or ID, bring your birth certificate or passport, proof of Social Security number (Social Security card, W-2, or tax return), proof of residency, and proof of identity. For a replacement of a lost or stolen license, bring proof of identity and residency, and you may need to pay a replacement fee.

DPS requirements can change, and some documents must be originals or certified copies rather than photocopies. Call the Carrollton office or check the Texas DPS website before your visit to confirm exactly what documents are needed for your specific situation.

Making an Appointment vs. Walk-In Service

Most Texas DPS driver license offices, including Carrollton, now require appointments for many transactions. You can schedule an appointment through the official Texas DPS website or by calling their customer service line. The website lets you choose your preferred date and time, and you will receive a confirmation.

Walk-in service may be available for certain transactions or at certain times, but it is not may provide. Even if walk-ins are accepted, you will likely wait longer than someone with an appointment. Scheduling ahead takes five minutes and saves you from standing in line for an hour or more.

What to Expect During Your Visit

When you arrive, check in at the front desk with your appointment confirmation or ID. A staff member will verify your documents, ask you questions about your process, and take your photo and signature if needed. The entire process usually takes 15 to 30 minutes once you are called, though the wait before that depends on how busy the office is.

You will pay the applicable fee at the end of your visit. Fees vary depending on the type of license or ID and how long it is valid for. The office accepts cash, debit cards, and credit cards. Your new license or ID will be mailed to you within one to two weeks in most cases, though expedited options may be available for an additional fee.

Common Reasons Your Visit Might Be Delayed

The most frequent reason for delays is missing or incorrect documents. Bring originals or certified copies, not photocopies, and make sure your proof of residency is current (usually dated within the last 90 days). If your name has changed due to marriage or court order, bring the legal document proving the change.

If you have an out-of-state license, you may need to surrender it or provide additional documentation. If your Social Security number cannot be verified, the process takes longer. If you have any traffic violations or holds on your record, the office may need to contact other agencies before issuing your license.

Frequently Asked Questions

Can I renew my license online instead of going to the office?

Texas allows online renewal for some driver licenses, but not all. You can renew online if your license is not expired, you have not had a name change, and you do not need to update your address or medical information. Check the Texas DPS website to see if your license is may be able to access for online renewal before making a trip to Carrollton.

What if I do not have an appointment?

Call ahead to ask if the Carrollton office accepts walk-ins on the day you plan to visit. If they do, arrive early, as walk-in slots fill up quickly. If they do not, you will need to schedule an appointment through the DPS website or by phone before you can be served.

How long does it take to get my new license after my visit?

Standard processing takes one to two weeks for mail delivery. Some offices offer expedited service for an additional fee, which can reduce the timeline to three to five business days. Ask the staff member at the end of your visit if expedited options are available and what they cost.

What if I moved to Carrollton from another state?

You will need to get a Texas driver license within 30 days of establishing residency. Bring your out-of-state license, proof of your new Texas address, proof of your Social Security number, and proof of identity. The Carrollton office can process this as a new license process.

Is there parking at the Carrollton office?

The office is located in a commercial area with parking available, though availability can vary depending on time of day. Arrive a few minutes early to allow time for parking and walking to the entrance, especially if you have an appointment.