How to Get Your Driver's License at the Pompano Citi Centre

What the Pompano Citi Centre location handles

The Pompano Citi Centre is a Florida Department of Highway Safety and Motor Vehicles (DHSMV) office located in Broward County. This location issues driver's licenses, handles renewals, processes ID cards, and manages other motor vehicle transactions. It is not a mail-in service — you must visit in person with the required documents.

The office serves residents across Pompano Beach and surrounding areas. If you live closer to a different DHSMV location, you can visit any Florida office; the transaction will be the same regardless of which building you choose. However, the Pompano location has specific hours and may have different wait times than other offices.

Key Takeaways

The Pompano Citi Centre is located at 1655 North Federal Highway, Pompano Beach, FL 33062, and you must visit in person with a valid ID and proof of residency.
Bring your Social Security card or a document showing your Social Security number, a birth certificate or passport, and proof of your current address such as a utility bill or lease.
You can check current wait times and office hours on the DHSMV website before you go, and arriving early in the morning typically means shorter lines.
A standard driver's license costs a set fee that varies depending on whether you are renewing, replacing, or obtaining a license for the first time.
If you cannot visit in person, you may be able to renew by mail or online if your license is not expired and you meet other conditions.

Documents you need to bring

Florida requires a specific set of documents before the DHSMV will issue a driver's license. You must bring proof of identity, proof of your Social Security number, and proof of your current Florida address. Bringing the wrong documents will result in a rejected transaction and a wasted trip.

For proof of identity, bring a valid passport, a birth certificate, or a military ID. For proof of your Social Security number, bring your Social Security card itself, a W-2 form, a tax return, or a 1099 form. For proof of your Florida address, bring a utility bill, a lease agreement, a mortgage statement, or a bank statement dated within the last 60 days. A driver's license from another state counts as proof of identity but not as proof of address.

If you are renewing an expired license, bring the expired license itself along with the documents above. If you are replacing a lost or stolen license, bring a police report or a statement describing the loss. If you are a new Florida resident, bring proof that you have lived in Florida for at least 45 days — typically a utility bill or lease with the correct date.

Hours, location, and how to check wait times

The Pompano Citi Centre is located at 1655 North Federal Highway, Pompano Beach, FL 33062. The office is open Monday through Friday, though specific hours vary by day. Saturday and Sunday hours are not offered at this location. You can confirm the exact hours and current wait times by visiting the official DHSMV website or calling the office directly.

Wait times at the Pompano location fluctuate throughout the day and week. Mornings, particularly Tuesday through Thursday, typically have shorter lines than afternoons or Mondays. If you arrive at opening time, you may wait 15 to 30 minutes. If you arrive mid-afternoon, you may wait an hour or longer. The DHSMV website displays real-time wait estimates for each office.

You do not need an appointment at the Pompano Citi Centre — service is first-come, first-served. However, some DHSMV transactions can be completed online or by mail, which may save you a trip. Check the DHSMV website to see whether your specific transaction qualifies.

What happens during your visit

When you arrive, you will check in at the front desk and receive a number. You will then wait until your number is called. A staff member will review your documents, verify your information against state records, and ask you to sign a form confirming the details on your new license.

You will be asked to take a new photograph at the office. Wear clear glasses if you normally do, avoid hats or head coverings, and make sure your face is clearly visible. You will also take a vision test — the examiner will ask you to read letters on a chart from a set distance. If you wear corrective lenses, you must wear them during the test.

Once your photograph and vision test are complete, you will pay the fee. Florida driver's licenses are not free; the cost depends on the type of license and how long it is valid. A standard license valid for eight years costs one amount; a license valid for four years costs less. Ask the staff member for the exact fee before you pay, or check the DHSMV website in advance.

When you will receive your license

Florida issues licenses on the spot at most locations, including Pompano. You will receive a temporary paper license before you leave the office. This temporary license is valid for 30 days and can be used as proof of your driver's license during that time. Your permanent plastic license will arrive by mail within 7 to 10 business days.

If your permanent license does not arrive within two weeks, contact the DHSMV to report it. Keep the temporary license in a safe place until the permanent one arrives. If you need to drive before the permanent license arrives, the temporary license is sufficient for law enforcement and vehicle registration purposes.

Fees and payment methods

The DHSMV accepts cash, debit cards, and credit cards at the Pompano Citi Centre. The exact fee for your transaction depends on what you are doing. A new driver's license costs one amount; a renewal costs another; a replacement for a lost or stolen license may cost a different amount. Military members and certain other groups may be may have access to to fee reductions.

Check the DHSMV website or call the Pompano office before your visit to confirm the exact fee for your transaction. Bringing the correct amount in cash can speed up the payment process, but it is not required. If you pay by card, the transaction is processed when ready.

What to do if you cannot visit in person

If your current Florida driver's license is not expired and you meet other conditions, you may be able to renew by mail or through the DHSMV website. You cannot obtain a new license by mail or online — first-time licenses and replacements for lost or stolen licenses require an in-person visit. If you are renewing and your license is still valid, check the DHSMV website to see whether you may have access to for mail or online renewal.

If you are unable to visit the Pompano location due to a disability or medical condition, contact the DHSMV to ask about accommodations or alternative options. Some transactions may be completed at a different location or through a different process. Call ahead to discuss your situation with a staff member.

Frequently Asked Questions

Can I renew my license online or by mail instead of going to the office?

You may be able to renew by mail or online if your current license is not expired and you have not had any address changes or other complications. Check the DHSMV website to see whether you meet the requirements. If you do, you can complete the renewal without visiting the Pompano office. However, if your license is expired or you are obtaining a license for the first time, you must visit in person.

What if I do not have a Social Security card?

You can bring a W-2 form, a tax return, or a 1099 form instead of the Social Security card itself. Any document that shows your Social Security number will work. If you do not have any of these documents, contact the DHSMV before your visit to ask what alternatives are available.

Do I need an appointment, or is it first-come, first-served?

The Pompano Citi Centre operates on a first-come, first-served basis. You do not need an appointment. Arrive early in the morning or mid-week to avoid longer waits. You can check the current wait time on the DHSMV website before you go.

How long does it take to get my permanent license after my visit?

You receive a temporary paper license before you leave the office, valid for 30 days. Your permanent plastic license arrives by mail within 7 to 10 business days. If it does not arrive within two weeks, contact the DHSMV to report it.

What if I lost my license and need a replacement?

Bring a police report or a written statement describing the loss, along with your other required documents. The staff member will process a replacement license. You will pay a replacement fee, which may differ from a renewal fee. Bring the police report number or statement with you to the office.

This guide is for general information only and is not medical, financial, legal, or other professional advice. For decisions specific to your situation, consult a qualified professional. See our Editorial Policy.