Plano has two Texas Department of Public Safety driver license offices

The Texas Department of Public Safety (DPS) operates two locations in Plano where you can renew, replace, or obtain a driver license. Both offices handle the same services, so you can visit whichever is more convenient. The offices are not walk-in only — you will need an appointment, which you can book through the Texas DPS website or by phone.

Plano's driver license offices serve residents across the city and surrounding areas. Wait times vary by location and time of day, but booking an appointment reduces the time you spend in the office. Both locations are open during standard business hours, though hours vary by day of the week.

Key Takeaways

  • Both Plano DPS offices require an appointment; walk-ins are not served.
  • You can book appointments online through the Texas DPS website or by calling 1-844-DPS-TXDL (1-844-377-8935).
  • Bring your current ID, proof of residency, and any documents related to the service you need (renewal, replacement, or new license).
  • Processing times for standard driver licenses are typically two to three weeks after your appointment.

The two Plano DPS driver license offices and their locations

The first office is located at 2610 Coit Road, Plano, TX 75023. This location is in the central part of the city and is accessible from major roads including US-75 and the Dallas North Tollway. Parking is available on-site.

The second office is located at 5601 Granite Parkway, Plano, TX 75024. This location is in the northeast part of the city, also with on-site parking. Both offices are staffed during the same hours and handle identical services.

What documents you need to bring

For any driver license transaction, bring your current valid ID or passport. If you do not have a current ID, bring a birth certificate or other proof of citizenship. You will also need proof of residency — a utility bill, lease agreement, or mortgage statement dated within the last 60 days works for this purpose.

If you are renewing an expired license, bring the expired license itself. If you are replacing a lost or stolen license, you do not need the original, but the DPS will ask you to sign a statement about the loss. If you are obtaining a license for the first time, bring proof of your Social Security number (a Social Security card, W-2, or tax return) and proof of your Texas residency.

Bring originals or certified copies — photocopies are not accepted. If any of your documents are in a language other than English, bring a certified English translation as well.

How to book an appointment at a Plano office

Visit the Texas DPS website at dps.texas.gov and select "Driver License" from the main menu. You will see an option to schedule an appointment online. Enter your zip code (75023 or 75024 for Plano) and select the office location you prefer. The system will show available appointment times for the next several weeks.

If you prefer to book by phone, call 1-844-DPS-TXDL (1-844-377-8935). This line is available Monday through Friday, 8 a.m. to 5 p.m. Central Time. Have your driver license number or date of birth ready when you call. The phone line can be busy during peak hours, so calling early in the morning or late in the afternoon may be faster.

You will receive a confirmation with your appointment date, time, and location. Arrive 10 to 15 minutes early to allow time for check-in. Bring your confirmation number or the email confirmation with you.

Processing times and what happens after your appointment

Standard driver license renewals and replacements typically take two to three weeks to arrive by mail after your appointment. The DPS will mail your new license to the address you provide at your appointment. If you need your license sooner, you can request expedited processing for an additional fee, though this is not available for all transaction types.

During your appointment, a DPS officer will verify your documents, take your photograph, and collect your signature. You will also pass a vision test. If everything is in order, the officer will tell you your license is approved and give you a receipt showing your temporary license number. You can use this receipt as proof of your license status until your physical card arrives.

If the DPS finds an issue with your documents or information, the officer will explain what is missing or incorrect. You may be able to correct it on the spot, or you may need to reschedule your appointment after obtaining the correct documents.

Services available at both Plano offices

Both locations handle driver license renewals for licenses that are expired or expiring within 60 days. They also issue replacement licenses for lost, stolen, or damaged cards. If you are obtaining a license for the first time, both offices can process your process.

Both offices can issue Real ID-compliant licenses, which are required for federal air travel and entry to certain federal buildings. Real ID licenses have a gold star in the upper right corner and require additional documentation beyond a standard license. The DPS website lists the specific documents needed for Real ID.

Both offices also handle address changes, name changes (with appropriate court documents), and corrections to your license information. If you need a different class of license (for example, if you want to add a motorcycle endorsement), you will need to pass the appropriate written and driving tests, which can be scheduled at the same appointment or separately.

Frequently Asked Questions

Can I renew my license online instead of going to an office?

Texas allows online renewal for some driver licenses, but not all. You can renew online if your license is not expired, you have not had a name change, and you do not need a Real ID. Visit the Texas DPS website to check whether your license is may be able to access for online renewal. If it is not, you must visit an office in person.

What if I cannot make an appointment at the Plano offices?

You can visit any DPS driver license office in Texas, not just Plano. If both Plano locations are fully booked, try offices in nearby cities like Frisco, Richardson, or Arlington. The online appointment system shows availability across all offices in your region.

Do I need an appointment, or can I just walk in?

Appointments are required at all Texas DPS driver license offices. Walk-ins are not served. If you arrive without an appointment, you will be turned away. Book your appointment online or by phone before you visit.

What if I lost my Social Security card and need a new license?

Bring an alternative proof of your Social Security number, such as a W-2, tax return, or Social Security benefit statement. If you do not have any of these, contact the Social Security Administration to request a replacement card before your DPS appointment.

How long does the appointment itself take?

Most appointments take 15 to 30 minutes from check-in to completion, depending on how busy the office is and whether your documents are in order. Arrive early to allow time for the check-in process.