Where the Plano DPS office is located and what it handles

The Texas Department of Public Safety (DPS) office in Plano issues driver's licenses, identification cards, and handles license renewals and replacements for residents in that area. The office is located at 2610 Coit Road, Plano, TX 75075. This is a full-service DPS location, meaning you can walk in for most driver's license transactions without a separate appointment in many cases, though wait times vary by time of day and day of week.

The Plano DPS office serves Collin County residents and handles the same transactions as any other Texas DPS office: issuing new licenses, renewing expired ones, replacing lost or damaged licenses, updating your address, and processing commercial driver's license (CDL) applications. It does not handle vehicle registration or title work — those are handled at your county tax assessor's office.

Key Takeaways

  • The Plano DPS office is at 2610 Coit Road and issues driver's licenses, ID cards, and handles renewals without requiring an appointment in most cases.
  • You will need a Social Security number, proof of Texas residency, proof of identity, and proof of lawful presence to obtain a new license.
  • Processing typically takes 7 to 10 business days for a standard license, though you can request a temporary paper license to drive while you wait.
  • The office is open Monday through Friday during standard business hours; calling ahead or checking the DPS website can help you avoid long waits.
  • If you cannot visit in person, you may be able to renew by mail or online depending on your license type and how recently it expired.

What documents you need to bring

Texas requires four categories of documents for a new driver's license: proof of identity, proof of Social Security number, proof of Texas residency, and proof of lawful presence. Bringing the wrong documents will delay your transaction, so verify what counts before you go.

For proof of identity, bring a U.S. passport, military ID, or certified birth certificate. For proof of Social Security number, bring your Social Security card, W-2 form, or 1099 form. For proof of residency, bring a recent utility bill, lease agreement, mortgage statement, or bank statement showing your current address — the document must be dated within the last 30 days. For proof of lawful presence, bring your U.S. passport, birth certificate, permanent resident card, employment authorization document, or visa. If you were born outside the U.S., you will need an original or certified copy of your birth certificate, not a photocopy.

If you are renewing a license that is not expired or has been expired for less than two years, you may need fewer documents — the DPS website lists what you can skip for renewals. Bring your current license if you have one.

How to prepare before you visit

Before you go to the Plano office, gather all four document categories and check that each one meets DPS requirements. Bring originals or certified copies, not photocopies, for documents proving identity and lawful presence. If your residency document is older than 30 days, bring a different one or it will not be accepted.

Check the DPS website or call the Plano office at (972) 516-3600 to confirm current hours and whether the office is accepting walk-ins that day. Some DPS offices occasionally close for training or staffing issues. If you want to avoid a long wait, visit early in the morning on a Tuesday, Wednesday, or Thursday — Mondays and Fridays tend to be busier.

If you are under 18, bring a parent or legal guardian with you. If you are explore for a CDL, you will need additional documents including a medical certificate and your current license. Bring a completed DL 43 form (process for Texas Driver License or Identification Card) if you want to speed up the process, though the office will provide one if you do not.

What happens during your visit and how long it takes

When you arrive, you will check in at the front desk and receive a number. You will wait until your number is called, then sit with a DPS employee who will review your documents, take your photograph, and collect your fee. The standard fee for a five-year driver's license is $33 as of 2024, though this may vary — ask at the counter if you are unsure. You will also take a vision test and answer questions about your address and any medical conditions.

If you pass the vision test and your documents are in order, you will be issued a temporary paper license that is valid for 45 days. Your permanent plastic license will arrive by mail within 7 to 10 business days. If you fail the vision test, you will be told on the spot and can schedule a retest or bring a corrective lens prescription on your next visit.

The entire visit usually takes 30 to 90 minutes depending on how busy the office is. Bring your phone or something to read. If you are renewing online or by mail, the process takes longer — typically 2 to 3 weeks — but you do not have to visit the office.

Renewing your license without visiting the office

If your license expired less than two years ago and you have no medical restrictions, you may renew online through the Texas DPS website. Online renewal costs $33 and takes about 7 to 10 business days. You will need your current license number, date of birth, and a valid payment method. You will not take a new photograph, so your new license will use your current photo.

If you prefer not to use the website, you can renew by mail by sending your current license, a completed DL 43 form, and a check or money order to the address provided on the DPS website. Mail renewal takes 2 to 3 weeks and costs the same as in-person renewal. If your license has been expired for more than two years, you must visit the office in person.

If you need a replacement or have a special circumstance

If your license is lost, stolen, or damaged, you can get a replacement at the Plano office. Bring your documents as if you were getting a new license, plus a police report if your license was stolen. A replacement license costs the same as a new one and takes the same amount of time.

If you need to update your address, change your name, or correct information on your license, you can do this at the Plano office without getting a new photo — you will receive an updated license by mail. If you are changing your name due to marriage or court order, bring the marriage certificate or court document along with your current license.

If you have a commercial driver's license (CDL) or are explore for one, the process is more involved and requires a medical certificate, a skills test, and additional fees. The Plano office handles CDL applications, but you should call ahead to confirm they have an available testing slot and to understand the full list of documents you will need.

Contact information and hours

The Plano DPS office is located at 2610 Coit Road, Plano, TX 75075. You can reach them by phone at (972) 516-3600. The office is open Monday through Friday from 8:00 a.m. to 5:00 p.m., though hours may vary seasonally or due to staffing. The office is closed on state holidays and weekends.

For the most current information about hours, wait times, and which services are available on a given day, visit the Texas DPS website at dps.texas.gov. You can also find information about what documents are accepted, fee amounts, and renewal options on that site. If you have questions about your specific situation before you visit, calling the office is faster than waiting in person.

Frequently Asked Questions

Can I get my license the same day I visit?

You will receive a temporary paper license the same day that is valid for 45 days. Your permanent plastic license arrives by mail in 7 to 10 business days. If you need to drive before the plastic license arrives, the paper license is sufficient for all driving purposes.

What if I do not have a Social Security number?

Texas requires a Social Security number to issue a driver's license. If you do not have one, you will need to explore for one through the Social Security Administration before you can get a license. Bring documentation of your lawful presence and identity to the Social Security office.

Do I need an appointment at the Plano DPS office?

Most transactions are handled on a walk-in basis, so you do not need an appointment. However, wait times vary throughout the day and week. Calling ahead or checking the DPS website can tell you whether the office is particularly busy on the day you plan to visit.

What if my documents are from another state?

If you recently moved to Texas, you can use out-of-state documents for proof of identity and lawful presence. However, your proof of residency must be a Texas document dated within the last 30 days. If you do not have one yet, a lease agreement or utility bill in your name will work.

Can I renew my license if it has been expired for more than two years?

No. If your license has been expired for more than two years, you must explore for a new license in person at the DPS office. You will need to bring all four document categories and take a new photograph and vision test.