Where the London Driver License Office Is Located

The London Driver License Office is located at 375 King Street in London, Ontario. This is the main provincial office where Ontario residents can renew, replace, or obtain driver licenses and vehicle permits. The office is run by ServiceOntario, the government agency responsible for driver and vehicle services across the province.

The building is accessible by public transit and has parking available. Hours vary by season and day of the week, so checking the ServiceOntario website or calling ahead before you visit is necessary — some locations have reduced hours on certain days or may close for provincial holidays.

Key Takeaways

  • The London Driver License Office at 375 King Street handles Ontario driver license renewals, replacements, and new licenses through ServiceOntario.
  • You will need to bring specific documents depending on whether you are renewing, replacing, or obtaining a license for the first time.
  • Hours change seasonally and by day, so you should confirm current hours on the ServiceOntario website or by phone before visiting.
  • Many driver license transactions can be completed online or by mail, which may be faster than visiting in person.
  • The office handles both driver licenses and vehicle registration services, so you can often complete multiple transactions in one visit.

What Documents You Need to Bring

The documents required depend on what you are doing. For a license renewal, you will need your current driver license, proof of identity (such as a passport or birth certificate), and proof of residence (such as a utility bill or lease). If your license has been lost or stolen, bring a police report along with proof of identity and residence.

For a first-time license, the requirements are more extensive. You will need proof of identity, proof of residence, proof of Canadian citizenship or permanent residency, and a completed process form. You may also need to pass a vision test and written knowledge test, depending on the type of license you are seeking.

ServiceOntario publishes a full checklist on its website specific to your situation. Bringing the wrong documents means a wasted trip, so reviewing the checklist before you go is worth the five minutes it takes.

Transactions You Can Complete Online or by Mail Instead

Not every driver license transaction requires a visit to the office. ServiceOntario allows you to renew a standard driver license online if your license is not expired and you have not had any medical suspensions or major changes to your information. The online renewal takes about 10 minutes and costs less than an in-person renewal.

You can also renew by mail by downloading the renewal form from the ServiceOntario website, completing it, and mailing it with your current license and payment. Mail renewals take longer — typically two to three weeks — but avoid the need to visit the office.

Replacements for lost or stolen licenses and first-time licenses must be done in person or through a ServiceOntario office partner location. Some private driver license service providers in London also handle certain transactions, though they charge a service fee on top of the government fee.

How to Book an Appointment or Walk In

ServiceOntario offices operate on both appointment and walk-in bases. You can book an appointment online through the ServiceOntario website by selecting the London location and the service you need. Appointments typically have shorter wait times than walk-ins, especially during peak hours.

Walk-ins are accepted, but wait times vary. During busy periods — typically mid-morning and early afternoon on weekdays — you may wait 30 minutes to an hour or longer. Early morning or late afternoon visits tend to have shorter waits.

If you book an appointment, arrive 10 minutes early with all required documents. If you are walking in, bring everything on your checklist and be prepared to wait. The office staff will direct you to the correct counter based on your transaction type.

Fees and Payment Methods

Driver license renewal fees in Ontario vary depending on the license type and validity period. A standard five-year renewal costs one amount, while a longer validity period costs more. Replacement licenses for lost or stolen documents have a separate fee. ServiceOntario publishes current fees on its website, and they change periodically.

The London office accepts cash, debit, and credit cards. If you are renewing by mail, you can pay by cheque or money order. Online renewals require a credit or debit card. Payment must be made at the time of service or submission, so plan accordingly.

What Happens If You Cannot Visit in Person

If you live outside London or cannot travel to the office, you have several options. ServiceOntario has other driver license offices across Ontario, and you can visit any of them — your location does not matter. The nearest alternatives to London are in Woodstock, Stratford, and Goderich.

You can also use a ServiceOntario partner location, which are private businesses authorized to handle certain driver license transactions. These locations charge a service fee in addition to the government fee, but they may have more flexible hours or be closer to your home. A list of partner locations is available on the ServiceOntario website.

For renewals, online and mail options remain the fastest and most convenient route if you are may be able to access. Check the ServiceOntario website to see whether your situation qualifies for these methods before making a trip.

Common Issues and How to Resolve Them

One frequent problem is arriving without all required documents. The office staff cannot process your transaction if you are missing something, and you will have to return another day. Before you go, read and review the document checklist specific to your transaction type from the ServiceOntario website.

Another issue is outdated information in the system. If your address, name, or other details have changed, you must update them before renewing your license. You can update your information online through ServiceOntario's website, or the office staff can help you do it during your visit — though this may add time to your appointment.

If your license has been suspended or revoked, you cannot renew it at the office. You must first resolve the suspension through the appropriate channel — usually the Ministry of Transportation or the court system, depending on the reason. The office staff can tell you what steps you need to take, but they cannot process a renewal until the suspension is lifted.

Frequently Asked Questions

Can I renew my license if it has already expired?

Yes, but you cannot renew online if your license is expired. You must visit the office in person or use a ServiceOntario partner location. Bring your expired license along with proof of identity and residence. There may be a small additional fee for renewing an expired license, depending on how long it has been expired.

How long does a license renewal take at the office?

An in-person renewal typically takes 15 to 30 minutes if you have all required documents and are not waiting in a queue. If you have an appointment, your wait time is usually shorter. Your new license is issued on the spot, so you can leave with it the same day.

What if I need a license for a different class, like a commercial license?

The London office handles commercial license upgrades and new commercial licenses, but the process is more involved than a standard renewal. You will need to pass a medical exam, a written test, and a road test. Contact the office directly to book these tests, as they require separate appointments and take longer than standard renewals.

Can I renew my license if I have a medical condition?

It depends on the condition and its severity. Some medical conditions require a doctor's report before you can renew. The office staff can tell you whether your condition requires a report, and your doctor can complete the form. If a report is needed, you must submit it before your renewal can be processed.

What should I do if my license was suspended or revoked?

You cannot renew a suspended or revoked license. You must first contact the Ministry of Transportation or the court system to find out why it was suspended and what steps are needed to lift the suspension. Once the suspension is resolved, you can renew at the office. The office staff cannot lift a suspension themselves.