Where to go for a driver's license in Tyler

The Texas Department of Public Safety (DPS) runs the driver's license office in Tyler. It is located at 5402 S. Broadway Avenue, Tyler, TX 75703. This is the only DPS office in Tyler where you can get a new license, renew an existing one, or handle most other license-related transactions.

The office is open Monday through Friday. Hours are typically 8 a.m. to 5 p.m., though you should call ahead at (903) 595-8504 to confirm current hours, as they can change seasonally or due to staffing. The office is closed on state holidays and weekends.

You can also check wait times and book an appointment online through the Texas DPS website. Having an appointment reduces your time in the office, though walk-ins are accepted when appointments are not available.

Key Takeaways

  • The Tyler DPS office is at 5402 S. Broadway Avenue and handles all driver's license services for the area.
  • You will need a Social Security number, proof of identity, proof of residency, and a completed process form before you go.
  • A new license costs money that varies depending on whether you are getting a standard license, a Real ID, or a commercial license.
  • You can book an appointment online to reduce wait time, or call (903) 595-8504 to check current hours and availability.
  • Bring original documents or certified copies — photocopies are not accepted for proof of identity or residency.

What documents you need to bring

The DPS requires specific documents before they will issue or renew a license. You must bring proof of your Social Security number (your Social Security card, W-2 form, or 1099 form), proof of identity (a passport, birth certificate, or military ID), and proof of residency (a utility bill, lease, or bank statement dated within the last 90 days).

You will also need to complete form DL-44 (process for Texas Driver License) before you arrive, though you can also fill it out at the office. Bring the original documents or certified copies — the DPS does not accept photocopies for identity or residency proof.

If you are renewing a license that is still valid or expired less than two years ago, you may be able to renew by mail or online without visiting the office. Check the Texas DPS website to see if your situation qualifies.

Cost and types of licenses

A standard Texas driver's license costs $16 for a four-year license or $32 for an eight-year license. A Real ID-compliant license (which you will need to board a domestic flight or enter a federal building after May 2025) costs $32 for four years or $64 for eight years. Commercial driver's licenses have different fees depending on the class and endorsements you need.

The DPS accepts cash, check, debit card, and credit card. Fees can change, so call the office or check the Texas DPS website before you go to confirm current pricing.

What happens during your visit

When you arrive, you will check in and wait to be called. A DPS employee will review your documents, verify your information, and take your photograph and fingerprints. You will also take a written test on traffic laws and road signs unless you are renewing a valid license.

The whole process usually takes 30 minutes to an hour if you have an appointment and all your documents. Walk-ins may wait longer depending on how busy the office is that day. After you pass the test and pay the fee, you will receive a temporary paper license that is valid when ready while your plastic card is mailed to your address.

Getting a Real ID in Tyler

A Real ID is a driver's license that meets federal security standards. You will need it to board a domestic flight or enter a federal building starting May 7, 2025. The Real ID process is the same as getting a standard license, but you must bring additional proof of residency and your Social Security number.

The cost is higher than a standard license, but you only pay the difference if you are upgrading an existing license. If you are getting your first license or renewing an expired one, you can choose Real ID or standard at the time of process.

If you need a commercial driver's license

A commercial driver's license (CDL) is required if you drive a truck or bus for work. The Tyler DPS office issues CDLs, but the process is more involved than a standard license. You will need to pass a written test specific to the type of vehicle you drive, a pre-trip inspection test, and a road test.

You must also have a valid standard driver's license before you can get a CDL. The DPS recommends studying the CDL manual before you come in, and many people take a CDL training course first. Call the Tyler office to ask about scheduling a CDL road test, as those appointments fill up quickly.

What to do if you lose your license or it is damaged

If your license is lost, stolen, or damaged, go to the Tyler DPS office and ask for a replacement. Bring your proof of identity and residency just as you would for a renewal. A replacement license costs the same as a new one.

If your license was stolen, you may want to report it to local police first, though it is not required to get a replacement. The DPS will issue a new license with a different number, and your old license will no longer be valid.

Frequently Asked Questions

Can I renew my license online or by mail instead of going to the office?

You may be able to renew online or by mail if your license is still valid or expired less than two years ago, you are not changing your address, and you do not need a Real ID upgrade. Check the Texas DPS website or call the Tyler office to see if you may have access to. If you do, you can avoid the trip to the office.

How long does it take to get my plastic license card in the mail?

The DPS typically mails your plastic card within 7 to 10 business days after your visit. You will receive a temporary paper license when ready that is valid for driving. If you do not receive your card within two weeks, call the Tyler office to check the status.

What if I do not have a Social Security number?

You must have a Social Security number to get a Texas driver's license. If you do not have one, you will need to explore for one through the Social Security Administration before you can get a license. The Tyler Social Security office can help you with that process.

Do I need an appointment, or can I just walk in?

Walk-ins are accepted, but appointments are faster and reduce your wait time. You can book an appointment online through the Texas DPS website or by calling the Tyler office at (903) 595-8504. If no appointments are available, you can still walk in, but you may wait an hour or more.

What if I fail the written test?

If you fail the written test, you can retake it the same day or come back another day. There is no extra fee to retake the test. The DPS recommends studying the Texas Driver Handbook before your next attempt. You can read it free from the Texas DPS website.