The Carrollton Driver License Office location and hours
The Texas Department of Public Safety runs a driver license office in Carrollton at 2050 E. Hebron Parkway, Carrollton, TX 75010. This office handles renewals, replacements, and new licenses for people who live in or near Carrollton. You can reach them at (972) 466-6787 to confirm hours or ask about wait times before you go.
Hours change seasonally and the office sometimes closes for state holidays, so calling ahead saves a wasted trip. The office typically operates during business hours on weekdays, though you should verify the current schedule by phone or through the Texas DPS website before heading over.
Key Takeaways
- The Carrollton driver license office is located at 2050 E. Hebron Parkway and handles renewals, replacements, and new licenses.
- You must bring specific documents depending on whether you are renewing, replacing a lost license, or getting your first license.
- Calling (972) 466-6787 before you visit tells you the current wait time and confirms the office is open that day.
- If the Carrollton office has a long wait, other DPS offices in the Dallas area may have shorter lines for the same services.
What documents to bring
The documents you need depend on what you are doing. For a renewal, bring your current driver license and proof of residency (a utility bill, lease, or bank statement with your current address). If you are replacing a lost or stolen license, bring your Social Security card or a document showing your Social Security number, proof of identity (passport, birth certificate, or military ID), and proof of residency.
For a new license, the requirements are more extensive: proof of identity, proof of Social Security number, proof of residency, and proof of lawful presence in the United States. Proof of lawful presence can be a passport, birth certificate, visa, or permanent resident card. The office staff can tell you over the phone whether a specific document will work for your situation.
Renewal by mail or online
You do not have to visit the office in person for every renewal. Texas allows online renewal if your license is not expired and you have no medical restrictions. You can renew online through the Texas DPS website, and your new license arrives by mail in about two weeks.
If you prefer to renew by mail, you can request an process form by phone or read it from the DPS website, fill it out, and mail it with your current license and a check. Mail renewal takes longer than online — usually three to four weeks — but it avoids the office visit entirely. Online renewal is faster and costs less than visiting in person.
When you must visit in person
Some situations require you to show up at the office. If your license is expired by more than two years, you cannot renew online and must visit. The same applies if you have medical restrictions, if your name has changed since your last license, or if you are getting your first license or a duplicate.
If you are over 79 years old, Texas requires you to renew in person every five years. Vision tests also happen at the office, so if your license requires corrective lenses and you no longer wear them, or if you now need them, you will need to come in for a new test.
Other DPS offices near Carrollton
If the Carrollton office has a long wait, you can visit another DPS location in the Dallas area. The Irving office and Plano office handle the same services and may have shorter lines. You do not have to go to the office closest to your home — any Texas DPS office can process your renewal or replacement.
Calling ahead to ask about wait times helps you choose the fastest option. Some offices are busier on certain days of the week, so a quick call to two or three nearby offices can save you an hour or more in line.
Fees and payment
Driver license fees vary depending on what you are doing. A standard five-year renewal costs less than a duplicate license or a new license. The office accepts cash, check, and card payment. If you renew online, you pay by card. If you renew by mail, you send a check with your process.
Bring exact change or a card to avoid delays. The office does not always have change available, and some payment methods may not be accepted at every location, so calling ahead about payment options is worth doing if you have concerns.
Frequently Asked Questions
How long does it take to get a new license at the Carrollton office?
In-person processing usually takes 15 to 45 minutes depending on how busy the office is that day, though you may wait longer before being called. If you order online or by mail, your license arrives by mail in two to four weeks. Call (972) 466-6787 to ask about current wait times before you go.
Can I renew my license if it expired more than a year ago?
If your license expired more than two years ago, you cannot renew online and must visit the office in person. Bring the same documents as you would for a new license: proof of identity, Social Security number, residency, and lawful presence. The office staff can confirm whether your specific situation requires an in-person visit.
What if I do not have a Social Security card?
You can bring other documents that show your Social Security number, such as a tax return, W-2, or 1099 form. A birth certificate or passport also works for proving identity. Call the office to confirm which documents they will accept in your case before you make the trip.
Do I need an appointment at the Carrollton driver license office?
The Carrollton office operates on a first-come, first-served basis and does not require appointments. However, Texas DPS offers online appointment scheduling at some locations. Call (972) 466-6787 to ask whether appointments are available at the Carrollton office.
Can I get a Real ID at the Carrollton office?
Yes. A Real ID is a federal-compliant driver license that works for domestic air travel and federal building access. It costs more than a standard license and requires additional proof of identity and residency. Bring your passport or birth certificate, Social Security card, and two proofs of residency to get a Real ID.