The Carrollton Driver License Office Location and Hours

The Texas Department of Public Safety operates a driver license office in Carrollton at 2625 E. Hebron Parkway, Carrollton, TX 75010. This office handles new licenses, renewals, replacements, and address changes for residents in the Carrollton area and surrounding communities.

Hours vary by day. The office is typically open Monday through Friday during standard business hours, though specific times change seasonally and occasionally close for state holidays. Before you go, call ahead at the office directly or check the Texas DPS website to confirm current hours, as wait times and scheduling can affect when you should arrive.

Parking is available on-site. The office is located in a commercial area with nearby retail, so if you need to handle other errands while you're there, you have options within walking distance.

Key Takeaways

  • The Carrollton driver license office is at 2625 E. Hebron Parkway and handles all standard license transactions for the area.
  • You will need a valid form of identification, proof of residency, and your Social Security number or tax ID to complete most transactions.
  • Bring your current license if you are renewing, or your birth certificate and proof of citizenship if you are getting your first Texas license.
  • The office does not take appointments for most services, so arrive early to avoid long waits during peak hours.
  • If you cannot visit in person, you may be able to renew by mail or online depending on your license type and how long it has been expired.

What Documents You Need to Bring

The documents required depend on whether you are renewing an existing license, replacing a lost one, or getting your first Texas license. For a renewal, bring your current driver license, proof of residency (a utility bill, lease, or mortgage statement dated within the last 90 days), and your Social Security number or Individual Tax Identification Number.

For a replacement license due to loss or damage, bring your Social Security number, proof of residency, and a valid form of identification such as a passport, military ID, or state ID. If you are getting your first Texas license, you will need your birth certificate or certified copy, proof of citizenship (passport, consular report of birth abroad, or certificate of naturalization), proof of residency, and your Social Security number.

Bring originals or certified copies — photocopies are not accepted. If your name has changed since your last license was issued, bring the document that shows the change, such as a marriage certificate or court order.

Renewal Options Without Visiting the Office

If your license is not expired or has been expired for fewer than two years, you may be able to renew online through the Texas DPS website without going to the Carrollton office. Online renewal works only if your license is a standard Class C license (not a commercial license), you have not had certain violations, and your address has not changed.

Mail renewal is also available in some cases. You can request a renewal process by mail from the Texas DPS, complete it at home, and send it back with the required documents and fee. This process takes longer than in-person renewal — typically two to three weeks — so plan ahead if you need your license by a specific date.

If your license has been expired for more than two years, you must renew in person at the office. The same applies if you need to change your address, update your photo, or correct information on your license.

Fees and Payment Methods

Driver license fees in Texas depend on the type of license and how long it is valid. A standard Class C license valid for five years costs one amount; a license valid for eight years costs more. Replacement licenses, address changes, and duplicate licenses each have their own fees.

The Carrollton office accepts cash, check, and debit or credit card. Exact change is not required. If you are unsure of the exact fee for your transaction, call the office ahead of time or check the Texas DPS fee schedule online.

What to Expect During Your Visit

Arrive with all required documents in hand. When you enter, you will typically take a number from a dispenser or check in at the front desk. Wait times vary widely depending on the time of day and day of the week — mornings and early afternoons on weekdays are usually less crowded than late afternoons or Saturdays.

When your number is called, a clerk will review your documents, take your photo and signature, and process your transaction. The entire process usually takes 15 to 45 minutes once you reach the window, though the wait before that can be much longer during busy periods. You will receive a receipt and a temporary paper license that is valid until your permanent license arrives by mail.

Your permanent license typically arrives within 7 to 10 business days. If it does not arrive within that timeframe, contact the Texas DPS to check the status.

Nearby Alternatives if Carrollton Is Not Convenient

If the Carrollton office location does not work for your schedule, the Texas DPS operates driver license offices throughout the Dallas-Fort Worth area. Nearby offices are located in Plano, Irving, and Farmers Branch, each with their own hours and address. All offices handle the same transactions and require the same documents.

You can visit any Texas DPS driver license office regardless of where you live, so if another location has shorter wait times or more convenient hours, you can go there instead. Check the Texas DPS office locator on their website to find hours and addresses for offices near you.

Frequently Asked Questions

Can I make an appointment at the Carrollton driver license office?

Most transactions at the Carrollton office are first-come, first-served and do not require an appointment. However, some services or situations may allow scheduling. Call the office directly to ask whether an appointment is available for your specific need.

What if I lost my Social Security card and do not have my number memorized?

You will need your Social Security number or Individual Tax Identification Number to renew or replace your license. If you do not have it, contact the Social Security Administration to request a replacement card or a verification letter before you visit the driver license office.

How long is a Texas driver license valid?

A standard Class C driver license is valid for five or eight years, depending on which option you choose at renewal. Commercial licenses and licenses for drivers under 21 have different validity periods. Your current license shows the expiration date.

Can I renew my license if it expired more than two years ago?

No, you must renew in person at a driver license office if your license has been expired for more than two years. You cannot renew by mail or online in this situation. Bring all the same documents you would need for a first-time license.

What happens if I move out of Carrollton after I get my license?

You must update your address with the Texas DPS within a certain timeframe after moving. You can do this in person at any driver license office, or by mail if you have not had any violations. Bring proof of your new address, such as a utility bill or lease.