Where the Plano Driver License Office Is Located

The Texas Department of Public Safety operates a driver license office in Plano at 2610 W. Spring Creek Parkway, Plano, TX 75023. This is the main location where Plano residents can handle most driver license transactions in person.

The office sits in a commercial area near the intersection of Spring Creek Parkway and Dallas North Tollway. If you are using GPS or a map app, search for the address directly — it will show you parking and the building entrance. There is a separate waiting area inside, and the office processes customers in order of arrival.

Plano also has a satellite location at 5625 Coit Road, Plano, TX 75093, which handles some transactions but with shorter hours. Call ahead to confirm whether your specific transaction is available at the Coit Road location, as it does not offer every service the main office does.

Key Takeaways

  • The main Plano driver license office is at 2610 W. Spring Creek Parkway and handles renewals, replacements, and new license applications.
  • Hours vary by day and season, so check the Texas DPS website or call 972-941-4900 before you go to avoid a wasted trip.
  • Bring your current ID, proof of residency, and any documents related to your specific transaction (renewal notice, court order, name change certificate).
  • The office does not take appointments, so arrive early or during slower times like mid-morning on a Tuesday or Wednesday.
  • If you cannot visit in person, Texas DPS offers online renewal for some driver licenses and a mail-in option for certain transactions.

What Documents You Need to Bring

The documents required depend on what you are doing. For a renewal, bring your current driver license and your renewal notice if you received one by mail. If you are renewing early or your license is expired, you may need proof of residency as well — a utility bill, lease, or mortgage statement dated within the last 60 days works.

For a replacement (lost, stolen, or damaged license), bring your current ID or another form of identification, proof of residency, and a completed DL 44 form if you want to update your address or other information at the same time. If your license was stolen, you do not need a police report, but having one speeds the process.

For a new license (first time or after a move to Texas), bring your Social Security card or a document showing your Social Security number, proof of citizenship or lawful presence (passport, birth certificate, or visa), proof of residency, and proof of your name if it differs from your birth certificate (marriage certificate, divorce decree, or court order). The Texas DPS website lists all acceptable documents for each category.

If you are changing your name or address, bring the document that proves the change — marriage certificate, divorce decree, court order, or utility bill for address changes. Bring originals or certified copies; the office will not accept photocopies for most documents.

Hours and How to Check Before You Go

The main Plano office at Spring Creek Parkway is typically open Monday through Friday from 8 a.m. to 5 p.m., but hours shift seasonally and occasionally close for state holidays. The Coit Road location has shorter hours, usually 9 a.m. to 4 p.m. on weekdays only.

Do not rely on these hours — call the office directly at 972-941-4900 to confirm it is open on the day you plan to visit. You can also check the Texas Department of Public Safety website (dps.texas.gov) and search for the Plano location; the site shows current hours and any temporary closures.

The office is typically less crowded mid-morning on Tuesday, Wednesday, or Thursday. Avoid Monday mornings and Friday afternoons, when wait times are longest. If you arrive and the wait is more than an hour, you can leave and return another day — the office does not hold your place.

What Happens When You Arrive

When you walk in, look for a ticket dispenser or check-in kiosk near the entrance. Take a number and wait for your number to be called on the overhead display. Some locations use a digital queue system; staff will direct you if you are unsure.

When your number is called, go to the window and hand over your documents. The clerk will review them, ask you to confirm your information, and may ask questions about your address, name, or the reason for your visit. Answer honestly — the office is checking that your documents match and that you meet the requirements for the transaction you are requesting.

If everything is in order, you will pay the fee (renewal is typically $27 for a four-year license, replacement is $11, and a new license varies by age and validity period). You can pay by cash, check, or card. The clerk will take your photo and fingerprints, then give you a receipt with a temporary license number. Your permanent license will arrive by mail within 7 to 10 business days.

If a document is missing or incorrect, the clerk will tell you what you need to bring back. You do not have to start over — you can return with the missing document and the office will complete your transaction.

Online and Mail Renewal Options

If you have a valid Texas driver license that is not expired and you have not had it suspended or revoked, you may be able to renew online through the Texas DPS website without visiting the office. Online renewal is available for four-year renewals only and costs $27. You will receive your new license by mail.

Some transactions cannot be done online — if you need to change your address, name, or medical information, or if your license is expired by more than two years, you must visit in person or use the mail renewal option. Mail renewal takes longer (typically 4 to 6 weeks) and requires you to mail in your current license along with a completed form and payment.

Check the Texas DPS website to see whether your specific situation qualifies for online or mail renewal. If you are unsure, call the Plano office at 972-941-4900 and describe your situation; staff can tell you which option is available to you.

Fees and Payment Methods

Driver license fees in Texas are set by state law and do not vary by location. A standard four-year renewal costs $27. A replacement license (lost, stolen, or damaged) costs $11. A new license for a first-time driver or someone moving to Texas costs $27 for a four-year license or $54 for an eight-year license, depending on your age.

The Plano office accepts cash, personal check, and debit or credit card. If you pay by check, write it to the State of Texas. The office does not accept payment plans or partial payments — you must pay the full fee at the time of your transaction.

If you cannot afford the fee, contact the Texas DPS directly to ask about fee waivers or hardship options. These are rare and have strict requirements, but the office can explain what documentation you would need to provide.

What to Do If You Cannot Visit in Person

If you live outside Plano or cannot travel to the office, you have a few options. You can use online renewal if you meet the requirements (valid, non-expired license, no suspensions or revokes, and a four-year renewal). You can also mail in your renewal process with your current license and payment; the form is available on the Texas DPS website.

If you need to replace a lost or stolen license and cannot visit Plano, you can go to any other Texas driver license office — there are locations in most cities. Your transaction will be processed the same way, and your license will still be mailed to your Plano address if that is your current address on file.

For transactions that require an in-person visit and you cannot get to Plano, contact the Texas DPS at 1-888-589-6789 to ask about options. Staff can sometimes direct you to a closer location or explain whether your transaction can be handled by mail.

Frequently Asked Questions

Do I need an appointment to visit the Plano driver license office?

No. The Plano office does not take appointments. Customers are served in the order they arrive. Arrive early or during mid-morning on a weekday to minimize wait time. Call ahead to confirm the office is open on the day you plan to visit.

What if my documents are not in English?

Documents not in English must be accompanied by a certified English translation. The office will not accept a translation you make yourself. If you have a document in another language, contact the Plano office at 972-941-4900 before you visit to ask what type of translation is acceptable.

Can I renew my license if it is expired?

Yes, but the process depends on how long it has been expired. If it expired less than two years ago, you can renew in person or by mail. If it expired more than two years ago, you must visit in person and may need to retake the written test and vision test. Call 972-941-4900 to confirm what you will need to bring.

How long does it take to get my new license after I visit the office?

The office gives you a temporary license number on your receipt. Your permanent license is mailed to the address on file and typically arrives within 7 to 10 business days. If you do not receive it within two weeks, call the office to check the status.

What if I moved to Plano from another state?

You must get a Texas driver license within 30 days of moving. Bring your out-of-state license, proof of citizenship or lawful presence, proof of residency in Plano (utility bill or lease), and your Social Security card or document showing your Social Security number. The office will process you as a new Texas driver and issue a Texas license.