The Carrollton Driver License Office Location and Hours

The Texas Department of Public Safety operates a driver license office in Carrollton at 1313 East Main Street, Carrollton, TX 75006. This is the office that handles driver license renewals, replacements, and new licenses for people in the Carrollton area. The office is open Monday through Friday, 8 a.m. to 5 p.m., and closed on weekends and state holidays.

You do not need an appointment to visit, but arriving early in the day typically means shorter wait times. The office gets busier in the late afternoon, especially on Thursdays and Fridays. If you are renewing your license and it has not yet expired, you can also renew by mail or online through the Texas DPS website, which takes longer but requires no office visit.

Key Takeaways

  • The Carrollton driver license office is located at 1313 East Main Street and is open Monday through Friday from 8 a.m. to 5 p.m.
  • You do not need an appointment; walk-ins are accepted, though early morning visits typically have shorter waits.
  • Bring your current ID, proof of residency, and Social Security number or documentation of your number to any transaction.
  • If your license has not yet expired, you may renew by mail or online instead of visiting the office in person.
  • The office handles renewals, replacements, name changes, and new license issuance for people who live in or near Carrollton.

What Documents You Need to Bring

The documents required depend on whether you are renewing an existing license, replacing a lost or stolen one, or getting a license for the first time. For any transaction, bring your Social Security number or an official document showing it, such as a Social Security card or tax return. You will also need proof of residency — a recent utility bill, lease agreement, mortgage statement, or bank statement showing your current Carrollton address.

If you are renewing, bring your current driver license. If you are replacing a lost or stolen license, you do not need the original, but you may need to sign a statement about the loss. For a new license, bring your birth certificate or passport, your Social Security documentation, and proof of residency. The office staff can tell you on the phone whether you need additional documents for your specific situation.

Renewing Your License by Mail or Online Instead

If your Texas driver license has not yet expired and you do not have a commercial license, you can renew without visiting the office. Online renewal through the Texas DPS website is the fastest option — you can complete it in minutes, and your new license arrives by mail within one to two weeks. You will need your current license number, the last four digits of your Social Security number, and a valid payment method.

Mail renewal is also available if you prefer not to use the website. You submit your renewal process and current license by mail to the Texas DPS, and they process it and send your new license back. Mail renewal takes longer than online — typically three to four weeks — because of postal delays. Both options cost less than an in-person renewal at the office.

What to Expect During Your Visit

When you arrive at the Carrollton office, check in at the front desk and take a number. You will wait in the lobby until your number is called. The staff member will review your documents, take a new photo if required, and process your transaction. Most visits take 15 to 30 minutes once you reach the window, though the wait to be called can vary depending on how busy the office is that day.

Bring all required documents with you — if something is missing, the staff will tell you what you need to return with. You cannot complete the transaction without the proper documentation. Payment is accepted by cash, check, or card. Once your transaction is complete, you will receive a receipt. Your new license will arrive by mail within one to two weeks.

Handling Name Changes and Other Special Situations

If you have changed your name due to marriage, divorce, or court order, you must visit the office in person. Bring your current driver license, proof of your legal name change (marriage certificate, divorce decree, or court order), and your other required documents. The staff will issue you a new license with your updated name.

If your license was suspended or revoked, you cannot renew it at the office. You must first contact the Texas DPS to understand why it was suspended and what steps are required to restore it. The office staff can provide contact information for the appropriate department. If you have questions about your specific situation before visiting, call the Carrollton office at the number listed on the Texas DPS website.

Parking and Accessibility

The Carrollton office has a parking lot on-site. Parking is free and available on a first-come, first-served basis. The building is accessible to people with mobility limitations, with wheelchair access and accessible restrooms available.

If you have difficulty standing or waiting in line, let the staff know when you check in. Some offices can accommodate people with certain disabilities by allowing them to wait in a separate area or by prioritizing their service, though this varies by location and availability.

Frequently Asked Questions

Can I renew my license if it has already expired?

No, you cannot renew an expired license by mail or online. You must visit the office in person with your expired license and required documents. Bring proof that you have been unable to renew it during the expiration period if it has been expired for more than a few months.

How long does it take to get my new license after my visit?

Your new license is mailed to the address you provide at the office. Standard delivery takes one to two weeks. If you need your license sooner, ask the office staff whether expedited mail options are available, though these typically cost extra.

What if I do not have a Social Security number?

You must provide either your Social Security number or an Individual Taxpayer Identification Number (ITIN). If you have neither, contact the Texas DPS before visiting the office to learn what alternative documentation you may be able to use.

Can I get a real ID at the Carrollton office?

Yes, the Carrollton office issues Real ID-compliant driver licenses. Real ID licenses require additional documentation beyond a standard license, including proof of citizenship or legal residency. Bring your passport, birth certificate, or other citizenship document when you visit.

What if the office is closed when I need to visit?

If you cannot visit during regular business hours, check the Texas DPS website to see whether any nearby offices have extended hours or weekend appointments. Some larger offices in the Dallas area offer Saturday hours. You can also renew by mail or online if your license has not yet expired.