Texas DPS offices are temporarily closed during statewide computer outages, but you have options to handle urgent needs

When the Texas Department of Public Safety's computer system goes down, all driver license offices across the state close because staff cannot process any transactions. This happened most recently in 2023 and can happen again without warning. If you need a license renewal, replacement, or address change and the offices are closed, you cannot walk in and complete it that day — but you can still prepare, reschedule, or handle some tasks online.

The outage affects every office statewide at the same time, so calling a different location will not help. The best when ready step is to check the Texas DPS website or call 1-888-589-6556 to confirm whether offices are open before you drive anywhere. Once you know the status, you can decide whether to reschedule your visit, use online services if your transaction qualifies, or wait for the system to come back online.

Key Takeaways

  • During a statewide outage, all Texas DPS driver license offices close at once because staff cannot access the computer system needed to process any transaction.
  • Check the Texas DPS website or call 1-888-589-6556 before visiting an office to confirm it is open, since outages can last several hours or longer.
  • Some transactions like license renewals can be completed online through the Texas DPS website if you do not need to take a new photo or pass a vision test.
  • If you have an urgent need — such as a license expiring within days — ask the office staff when you reschedule whether they can prioritize your appointment once the system is back online.
  • Outages are unpredictable and can happen during business hours, so building extra time into your schedule for license tasks protects you from being caught off guard.

How to check if offices are open right now

The Texas DPS website homepage displays a banner at the top when a statewide outage is in effect. You can also call the main customer service line at 1-888-589-6556 to speak with someone who can tell you the current status and when offices are expected to reopen.

Do not rely on individual office phone numbers during an outage, because those lines may be overwhelmed or not answered. The main number and the website are your fastest sources. If you are already at an office when it closes due to an outage, staff will direct you to reschedule or tell you when to return.

Renewing or replacing your license online

Texas allows some driver license transactions online through the DPS website without visiting an office. You can renew your license online if you are renewing a standard (non-commercial) license, you do not need a new photo, and your license is not suspended or revoked. You can also change your address online for a license you already hold.

Online renewal takes a few minutes and costs the same as renewing in person. You will receive your new license by mail within 7 to 10 business days. This option is useful during an outage because you do not depend on office computers being available. However, if you need a new photo, a commercial license, or your license is expired by more than two years, you must visit an office in person.

What to do if your license expires soon

If your license expires within the next week or two and offices are closed, use the online renewal option if you may have access to. If you do not may have access to for online renewal, call 1-888-589-6556 and explain your situation to the customer service representative. They cannot process your transaction during the outage, but they can note your case and may be able to schedule you for an appointment as soon as the system comes back online.

Bring your current license, proof of residency (such as a utility bill or lease), and proof of Social Security number (such as a Social Security card or W-2) when you visit. Having these documents ready means you can complete your transaction quickly once you get an appointment, even if the office is busy catching up from the outage.

Replacing a lost, stolen, or damaged license during an outage

You cannot replace a lost or stolen license while offices are closed because the system is not available to issue a replacement. However, you can drive legally on an expired license for a short time in Texas if you are between 18 and 84 years old and your license expired within the last two years. If your license is older than that or you are outside that age range, you should not drive until you have a valid license.

Once offices reopen, bring your proof of residency and proof of Social Security number. You do not need the original license to get a replacement. If your license was stolen, you may also want to file a report with the Texas DPS to prevent identity theft, though this is separate from getting your replacement license.

Scheduling an appointment after the outage ends

Texas DPS offices use an online appointment system on their website. Once the outage is over and the system is back online, you can book an appointment for a time that works for you. Appointments are usually available within a few days to a week, depending on how busy your local office is after the outage.

Scheduling ahead means you will not have to wait in line on the day you visit. Bring all required documents — your current license, proof of residency, and proof of Social Security number — so you can complete your transaction in one visit. If you are unsure what documents you need for your specific transaction, the DPS website lists requirements by transaction type.

Why outages happen and how often they occur

The Texas DPS driver license system is a large computer network that processes millions of transactions. Outages can happen due to software updates, hardware failures, cybersecurity incidents, or routine maintenance. When the system goes down, the entire network is affected, which is why all offices close at once rather than just a few locations.

Outages are not common, but they are not rare either. They can last anywhere from a few hours to most of a business day. Texas DPS does not announce outages in advance because they are usually unexpected. This is why checking the website or calling before you visit is always a good idea, especially if you are making a trip specifically for a license transaction.

Frequently Asked Questions

Can I drive if the offices are closed and my license expires today?

In Texas, you can drive on an expired license for a short grace period if you are between 18 and 84 years old and your license expired within the last two years. However, if your license is older than that, you should not drive. Once offices reopen, visit as soon as you can to renew or replace your license.

Will the outage affect my appointment if I already have one scheduled?

If an outage occurs on the day of your appointment, that appointment will be cancelled and you will need to reschedule. The office will contact you if they have your phone number on file, but you should also check the DPS website or call to confirm your appointment is still valid before you go.

What if I need a commercial driver license during an outage?

Commercial driver licenses cannot be renewed or replaced online, so you must wait for offices to reopen. Call 1-888-589-6556 to reschedule your appointment. Bring your current commercial license, proof of residency, proof of Social Security number, and any medical certificates if required.

Can I get a temporary license while I wait for the system to come back online?

Texas does not issue temporary paper licenses. Once the system is back online and you have an appointment, you will receive your new license by mail within 7 to 10 business days. If you need to drive before then, you must have a valid license in hand.

How do I know if an outage is happening right now?

Check the Texas DPS website homepage for an outage banner, or call 1-888-589-6556. These are the only reliable sources during an outage. Individual office phone numbers may not be answered, and social media posts may be delayed.