Reschedule your Connecticut DMV appointment online or by phone

You can reschedule a Connecticut DMV appointment through the same system where you booked it. The Connecticut DMV uses an online scheduling portal where you can cancel your current appointment and book a new date and time. If you booked by phone, you can also reschedule by phone. The process takes a few minutes and you do not need to wait for a cancellation letter or contact the DMV directly unless the system will not let you reschedule yourself.

The fastest route is the online portal at ct.dmvconnect.com. You will need the confirmation number from your original appointment booking email. If you cannot find that number or prefer to reschedule by phone, call the DMV appointment line at 1-860-263-5700. Wait times on the phone can be long during morning hours, so calling after 2 p.m. usually moves faster.

Key Takeaways

  • Reschedule online at ct.dmvconnect.com using your original confirmation number, or call 1-860-263-5700 to reschedule by phone.
  • You can reschedule up to the day before your appointment; if you need to cancel the day of, call the appointment line directly.
  • The online portal shows available dates and times when ready, so you can pick a new slot right away without waiting for confirmation.
  • Keep your confirmation number from the new appointment for your records and bring it with you on the day you visit.

Reschedule through the online portal

Go to ct.dmvconnect.com and select "Manage Appointment" from the main menu. Enter your confirmation number (found in your booking confirmation email) and your date of birth. The system will pull up your current appointment details.

Click "Cancel Appointment" to remove the old date. The system will then show you available appointment slots for the service you need. Select a new date and time that works for you. You will receive a new confirmation number when ready on screen and by email. Write down or screenshot the new confirmation number before you leave the page.

Reschedule by phone

Call 1-860-263-5700 during business hours (Monday through Friday, 8:30 a.m. to 4:30 p.m.). Have your confirmation number ready when you call. A representative will cancel your current appointment and ask what date and time you prefer.

The representative will check availability and book you into a new slot. They will give you a new confirmation number over the phone. Ask them to repeat it and write it down. You will also receive a confirmation email within a few minutes. If you do not receive an email within 30 minutes, call back to confirm the reschedule went through.

What happens if you cannot reschedule yourself

If the online portal says your appointment cannot be rescheduled, or if you are trying to reschedule the day of your appointment, call the appointment line. Some appointment types (like commercial driver license tests) have different rules and may not allow online rescheduling.

If you miss your appointment without canceling, you may lose your spot and have to book a new one from the available calendar. The DMV does not charge a fee to reschedule, but repeated no-shows can result in a temporary hold on your ability to book online.

Bring your confirmation number to your appointment

When you arrive at the DMV office on your new appointment date, bring your new confirmation number with you. You can show it on your phone or print it. The DMV staff will scan it or look it up to check you in. Arriving 10 to 15 minutes early gives you time to find parking and locate the office.

If you lose your confirmation number before your appointment, you can log back into ct.dmvconnect.com and retrieve it, or call the appointment line to confirm your booking is still active.

If you need to cancel instead of reschedule

If you need to cancel your appointment rather than move it to a new date, use the same process: go to ct.dmvconnect.com, select "Manage Appointment," enter your confirmation number, and click "Cancel Appointment." You do not need to provide a reason. Canceling frees up that time slot for other people and removes you from the queue.

You can book a new appointment whenever you are ready by going back to ct.dmvconnect.com and selecting the service you need. There is no penalty for canceling, and you can reschedule as many times as you need.

Frequently Asked Questions

Can I reschedule the day of my appointment?

You cannot reschedule through the online portal on the day of your appointment. Call 1-860-263-5700 as soon as you know you cannot make it. A representative can cancel your slot and book you into a future date if availability exists. Calling early in the day gives you more options.

What if I lost my confirmation number?

Log back into ct.dmvconnect.com and select "Manage Appointment." You can search by your date of birth and the service type to find your confirmation number. If that does not work, call 1-860-263-5700 and provide your name and date of birth; the representative can look up your appointment and give you the number.

How far in advance can I reschedule?

You can reschedule any time up to the day before your appointment. The online portal will not let you reschedule within 24 hours of your appointment time; if you need to move it that close to the date, call the appointment line instead.

Do I have to pay a fee to reschedule?

No. The DMV does not charge a fee to reschedule or cancel an appointment. You only pay for the service itself (license renewal, registration, etc.) when you visit the office.

What if the new date I want is not available?

The online portal shows only dates with open slots. If you do not see the date you want, check back in a few days—slots open up as other people reschedule or cancel. You can also call the appointment line to ask when the next availability is for your service type.