Getting Started With Waste Pro's Online Bill Pay
Waste Pro's bill pay system lets you pay your trash or recycling bill directly through their website without writing a check or calling a payment line. You log in with your account number and create a password, then choose to pay once or set up automatic payments that happen on a schedule you pick. The system accepts bank transfers and credit or debit cards, though bank transfers usually have no fee while card payments may carry a small charge.
The process takes about five minutes the first time you set it up. After that, you can pay in under a minute or let the system handle it automatically. Payments typically post to your account within one to two business days, though the exact timing depends on your bank and the payment method you choose.
Key Takeaways
- You need your Waste Pro account number and a valid email address to create a login and set up bill pay on their website.
- Bank account transfers usually have no fee, while credit and debit card payments may charge a processing fee of one to three percent.
- One-time payments and automatic recurring payments are both options, so you can choose what works for your budget.
- Payments post within one to two business days, so plan ahead if your bill is due soon.
Creating Your Online Account
Start by visiting the Waste Pro bill pay page and selecting "Create Account" or "New User." You will need your account number, which appears on your paper bill or in any email from Waste Pro. If you cannot find it, call Waste Pro's customer service line — the number is on your bill — and they will give it to you in seconds.
Enter your account number, email address, and a password you create. Waste Pro will send a confirmation email to verify your address. Click the link in that email within 24 hours to set up your account. Once confirmed, you can log in and add a payment method.
Adding Your Payment Method
After you log in, go to "Payment Methods" or "Manage Payment" and choose whether to link a bank account or add a card. For a bank account, you will need your routing number and account number — both appear on the bottom left of any check you have. Waste Pro does not charge a fee for bank transfers, making this the cheapest option if you have time to wait one to two business days.
If you use a credit or debit card, Waste Pro or their payment processor will charge a fee — usually between one and three percent of your bill amount. Ask Waste Pro what the exact fee is before you confirm, because it varies by card type and region. The card payment posts faster, sometimes within 24 hours, if speed matters more than the fee.
Paying Your Bill Once
Log in to your account and select "Make a Payment" or "Pay Now." The system will show your current balance and due date. Choose the payment method you set up, enter the amount you want to pay (or accept the full balance), and review the details. Waste Pro will show you the fee, if any, before you confirm.
Click "Submit" or "Confirm Payment." You will see a confirmation number on screen — write it down or take a screenshot. Waste Pro will also email a receipt to the address on file. The payment posts within one to two business days, and your account will update to show the new balance.
Setting Up Automatic Payments
If you want Waste Pro to charge you automatically each month, select "Autopay" or "Recurring Payment" from your account menu. Choose the payment method, the day of the month you want to be charged, and whether to pay the full bill or a set amount each time. Most people choose the full bill amount so they do not have to think about it.
Waste Pro will charge you on that day every month until you cancel. You can change the amount, pause the payment, or stop it entirely by logging back in and editing your autopay settings. If your bill changes — because your service changes or rates adjust — the system will charge whatever the new bill is on your chosen day.
What Happens If Your Payment Fails
If your bank declines the payment or your card expires, Waste Pro will try again a few days later. If it fails a second time, they will send you an email and a notice on your account saying the payment did not go through. At that point, you can log in and try a different payment method, or call customer service to pay over the phone.
If you do not pay within the time Waste Pro allows — usually 10 to 15 days after the due date — they may charge a late fee or suspend your service. The exact policy is in your service agreement. If you know a payment will fail, contact Waste Pro before the due date to arrange an alternative.
Frequently Asked Questions
Can I pay my bill without creating an online account?
Yes. You can call Waste Pro's customer service line and pay over the phone with a bank account or card. You can also mail a check to the address on your bill. Online bill pay is faster and leaves a digital record, but it is not required.
What if I do not know my account number?
Call Waste Pro customer service — the number is on your bill or in any email they sent you. They will look up your account by your address or phone number and give you the account number in seconds. You can also check your email for any statements or notices from Waste Pro.
Is my bank information safe on Waste Pro's website?
Waste Pro uses encryption to protect your payment information, the same technology banks use. Your bank account or card details are not stored on Waste Pro's main servers — they go directly to their payment processor. If you are unsure, call Waste Pro and ask what security measures they use.
Can I change my autopay date if it does not work for my budget?
Yes. Log in to your account, go to "Autopay" or "Recurring Payments," and change the day of the month. The new date takes effect on your next scheduled charge. If you need to pause or stop autopay temporarily, you can do that from the same menu.
What if I pay too much by mistake?
Waste Pro will credit the overpayment to your account, and you will see it as a negative balance (money they owe you). On your next bill, they will subtract that credit from what you owe. If you want a refund instead, call customer service and ask them to process one.