Washington Gas bill pay basics

Washington Gas (the utility serving the Washington, D.C. area) lets you pay your bill through their website, by phone, by mail, or in person at a payment center. The fastest route is online through your account at washingtongas.com — you can pay when ready and see the payment post within one business day. If you do not have internet access or prefer not to pay online, you can call their payment line, mail a check, or visit a local payment location.

Your bill arrives monthly and shows your account number, the amount due, and the due date. Washington Gas does not charge a fee for paying online, by phone, or by mail. If you pay late, they may add a late charge to your next bill and could eventually disconnect your service if the account falls too far behind.

Key Takeaways

  • Online payment through washingtongas.com is free and the fastest method, with payments posting within one business day.
  • You can pay by phone at 703-750-1000 (Virginia), 301-590-2000 (Maryland), or 202-624-6000 (D.C.) without a fee.
  • Mailed checks should be sent to the address on your bill at least 10 days before the due date to arrive on time.
  • Setting up automatic payments through your bank or Washington Gas prevents missed payments and late charges.

Paying online through your Washington Gas account

Go to washingtongas.com and click "Pay My Bill" or "Login" at the top of the page. Enter your account number (found on your bill) and your password, or create an account if this is your first time. Once logged in, you will see your current balance and due date.

Click the option to pay now. You will enter the amount you want to pay — you can pay the full balance, a partial amount, or set up a one-time payment for a future date. Washington Gas accepts debit cards, credit cards, and bank account transfers. Choose your payment method and confirm the transaction. You will receive a confirmation number when ready, and the payment will post to your account within one business day.

If you do not have an online account yet, creating one takes about five minutes. You will need your account number and the service address. Once your account is set up, you can check your balance, view past bills, and manage payment methods anytime.

Paying by phone or automatic payment

Call Washington Gas at 703-750-1000 (Virginia), 301-590-2000 (Maryland), or 202-624-6000 (D.C.). A representative will ask for your account number and the amount you want to pay. You can pay with a debit card, credit card, or bank account information. The payment processes when ready, and you will receive a confirmation number.

If you want to stop calling every month, you can set up automatic payments directly through Washington Gas or through your own bank. With automatic payments, your bill is paid on a date you choose each month — usually the due date or a few days before. You can change or cancel automatic payments anytime through your online account or by calling customer service.

Paying by mail or in person

Write a check or money order for the amount shown on your bill. Do not send cash. Write your account number on the check. Mail it to the address printed on your bill — this address varies by region. Mail your payment at least 10 days before the due date to make sure it arrives on time. Washington Gas processes mailed payments within 5 to 7 business days after receiving them.

If you prefer to pay in person, Washington Gas has payment centers in Virginia, Maryland, and D.C. You can find the nearest location and hours on their website under "Payment Locations." Bring your bill or account number and payment in cash, check, or money order. In-person payments are posted the same day.

What happens if you miss a payment

If your payment does not arrive by the due date, Washington Gas will add a late charge to your next bill. The amount varies but is typically a percentage of your bill. You will also receive a notice in the mail reminding you to pay.

If your account stays unpaid for 30 days or more, Washington Gas may send a disconnection notice. This notice gives you a important date to pay or set up a payment plan. If you cannot pay the full amount, call 703-750-1000, 301-590-2000, or 202-624-6000 to discuss options. Washington Gas may allow you to split the payment into installments or defer part of the bill.

Setting up a payment plan if you fall behind

If you owe money and cannot pay it all at once, contact Washington Gas before your service is disconnected. Call the number for your state (listed above) and explain your situation. A representative can set up a payment plan that breaks your bill into smaller amounts due on different dates.

Payment plans typically last 2 to 6 months, depending on how much you owe and your ability to pay. Once you agree to a plan, Washington Gas will not disconnect your service as long as you make each payment on time. If you miss a payment on the plan, you may lose the agreement and face disconnection again.

Frequently Asked Questions

Does Washington Gas charge a fee to pay online?

No. Paying through washingtongas.com, by phone, by mail, or in person is free. Washington Gas does not charge a convenience fee for any payment method.

How long does it take for an online payment to show up?

Online payments post to your account within one business day. Mailed checks take 5 to 7 business days after Washington Gas receives them. Phone and in-person payments post the same day.

Can I pay someone else's Washington Gas bill?

Yes, but you will need their account number. You can pay online, by phone, or by mail using their account number instead of your own. The person whose account it is can also authorize you to manage their account online.

What if I pay too much by accident?

Washington Gas will credit the overpayment to your next bill. If you want a refund instead, contact customer service and request one. Refunds typically take 2 to 3 weeks to arrive.

Can I set up automatic payments if I do not have an online account?

Yes. Call Washington Gas at the number for your state and ask to set up automatic payments over the phone. You will need to provide your bank account information or card details. You can also set up automatic payments through your own bank's bill pay service.