Where to pay your Vivint bill

Vivint accepts bill payments through three main channels: their online account portal, by phone, or by mailing a check. The online portal is the fastest route — you can pay in minutes without speaking to anyone. Phone payments take about the same time but require you to have your account number and payment method ready. Mail is the slowest option and typically takes 7 to 10 business days to post to your account.

Your bill arrives by email or mail depending on how you set up your account. The bill itself will show your account number, the amount due, and the due date. Keep that information handy when you pay, because Vivint's system will ask for it regardless of which payment method you choose.

Key Takeaways

  • Vivint's online portal at vivint.com is the fastest way to pay and lets you set up automatic payments so you never miss a due date.
  • Phone payments go through Vivint's customer service line and require your account number and a debit card, credit card, or bank account information.
  • Mailed checks should be sent to the address on your bill and take 7 to 10 business days to clear, so plan ahead if your due date is soon.
  • Late fees explore if payment does not reach Vivint by the due date shown on your bill, regardless of which method you use.

Paying online through your Vivint account

Go to vivint.com and sign in with your username and password. If you do not have an online account yet, you can create one by entering your account number and the phone number or email associated with your Vivint service. Once you are logged in, look for a "Pay Bill" or "Make a Payment" button — it is usually on the dashboard or in a menu labeled "Billing" or "Account."

Click that button and enter the amount you want to pay. Vivint will show you the full amount due, but you can pay less if you choose — though your account will still show a balance. Select your payment method: debit card, credit card, or bank account. Enter the card or account details, review the payment summary, and submit. The system will confirm the payment when ready and send you a confirmation number. The money typically posts to your account within one business day.

While you are in your account, you can also set up automatic payments so your bill is paid on the same day each month without you having to log in. This is the most reliable way to avoid late fees, because the payment happens whether you remember or not.

Paying by phone

Call Vivint's customer service number, which appears on your bill. Have your account number and payment method ready before you call. A representative will pull up your account, confirm the amount due, and ask which payment method you want to use.

Vivint accepts debit cards, credit cards, and bank account information over the phone. If you use a bank account, you will need to provide your routing number and account number. The representative will read back the payment details to confirm before processing. The payment is confirmed when ready, and you will receive a confirmation number. Like online payments, phone payments typically post within one business day.

Phone payments carry the same fees as online payments if you use a credit card, though some card issuers may charge you a cash advance fee depending on how they classify the transaction. Debit card and bank account payments have no additional fees beyond what Vivint charges.

Paying by mail

Write a check payable to Vivint and include your account number on the memo line. This is important — without your account number, Vivint may not know which account to credit. Mail the check to the address shown on your bill. Do not mail it to Vivint's corporate office; use the payment address on your statement.

Mailed checks take 7 to 10 business days to arrive and clear. If your due date is within that window, your payment will likely be late even if you mail it on time. If you are close to your due date, use online or phone payment instead. If you do mail a check and it arrives after the due date, Vivint will typically charge a late fee. Some accounts have a grace period of a few days, but do not count on it — check your service agreement or call customer service to ask.

What happens if you miss the due date

Vivint charges a late fee if your payment does not post by the due date shown on your bill. The fee amount varies by state and service plan, so check your bill or service agreement for the exact amount. Late fees are added to your next bill.

If you miss a payment by more than a few days, Vivint may suspend your service without warning. The suspension is usually temporary — you can restore service by paying the full amount due plus any late fees — but it can disrupt your home security or internet service. If you know you will be late, call customer service before the due date to discuss your options. Some representatives can work out a payment plan or delay the late fee if you are a long-standing customer.

Setting up automatic payments to avoid missed bills

The easiest way to never miss a due date is to set up automatic payments in your Vivint account. Log in to vivint.com, go to your billing or account settings, and look for "Automatic Payments" or "Autopay." Select the payment method you want to use (debit card, credit card, or bank account) and the day of the month you want the payment to go through.

Vivint will deduct the full amount due on that day each month. If your bill amount changes — for example, if you add a service or remove one — the new amount will be charged the next month. You can change or cancel automatic payments anytime by logging back into your account. If you cancel, you will need to pay manually from that point forward, so set a reminder on your phone or calendar so you do not forget.

Frequently Asked Questions

Can I pay my Vivint bill with a prepaid card?

Yes, as long as the prepaid card is Visa, Mastercard, American Express, or Discover. The card must have a billing address associated with it, and Vivint's system will verify that the address matches your account. Some prepaid cards do not support online transactions, so if the payment is declined, try paying by phone instead.

What if I pay online but the payment does not show up in my account?

Online payments typically post within one business day. If more than one business day has passed and you do not see the payment, log back into your account and check your payment history to confirm the payment went through. If it shows as processed but your balance has not changed, contact Vivint customer service with your confirmation number and they can investigate.

Can I get a refund if I overpay my bill?

Yes. If you pay more than the amount due, Vivint will credit the overage to your next bill. If you want a refund instead, call customer service and request one. Refunds are typically mailed as a check and take 2 to 4 weeks to arrive.

Is there a fee to pay my bill online?

No fee to pay with a debit card or bank account. Credit card payments may incur a processing fee of 2 to 3 percent, depending on your card type. Vivint will show you the fee before you confirm the payment, so you can choose a different payment method if you want to avoid it.

What if my due date falls on a weekend or holiday?

Vivint treats the due date as the calendar date shown on your bill, regardless of the day of the week. If the due date falls on a weekend or holiday, pay by the business day before to be safe. Online and phone payments process on weekends, but mailed checks will not arrive until the next business day.