Log in to your Fios account on the Verizon website or mobile app
To pay your Verizon Fios bill, you first need to log into your account at verizon.com or through the My Verizon mobile app (available on iOS and Android). On the website, click the "Sign In" button in the top right corner. On the app, tap the menu icon and select "Sign In".
Enter your Verizon phone number or the email address associated with your account, then your password. If you have not yet created a Verizon online account, you will need to set one up first — the website will prompt you to register with your account number (found on your Fios bill) and other identifying information.
If you forget your password, both the website and app have a "Forgot password?" link that will send a reset link to your email. This usually takes a few minutes to arrive.
Key Takeaways
- You can log in at verizon.com or through the My Verizon app using your phone number or email and password.
- Once logged in, your bill appears on the dashboard, and you can pay the full amount, a partial amount, or set up automatic payments.
- Verizon accepts credit cards, debit cards, and bank account transfers; payment usually posts within one business day.
- If you do not have an online account yet, you will need your Fios account number from your bill to register.
- You can also pay by phone, mail, or in person at a Verizon store without logging in online.
Find your bill and select the payment option
After you log in, your account dashboard appears. Look for a section labeled "Billing" or "My Bill" — this is usually near the top of the page or in the main menu. Click on it to see your current bill amount and due date.
You will see a button or link to pay your bill, often labeled "Pay Bill" or "Make a Payment". Click this to open the payment screen. Verizon will show you the amount due and let you choose whether to pay the full balance, a partial amount, or set up a recurring automatic payment.
If you want to pay only part of your bill, enter the amount in the field provided. Keep in mind that Verizon may charge a late fee if the full balance is not paid by the due date shown on your bill.
Enter your payment method and confirm
Verizon accepts credit cards, debit cards, and direct bank transfers. Select which type of payment you want to use. If you have saved payment methods in your account from previous payments, they will appear as options — you can select one or add a new one.
If you are entering a new card, provide the card number, expiration date, and CVV (the three-digit security code on the back). For a bank transfer, you will need to provide your routing number and account number; Verizon will verify these with a small test deposit before processing the full payment.
Review the payment amount one more time to make sure it is correct, then click "Confirm" or "Submit Payment". Verizon will show a confirmation number on screen — write this down or take a screenshot for your records.
Understand when your payment will post
Payments made online or through the app usually post to your account within one business day. If you pay after 11:59 p.m. Eastern Time, it may not process until the next business day. Payments made on weekends or holidays may take longer to appear.
Once your payment posts, your account balance will update and you will receive a confirmation email. If you set up automatic payments, Verizon will charge your chosen payment method on the same date each month (usually a few days before your bill is due).
If you do not see your payment reflected in your account within two business days, log back in and check your payment history. You can also contact Verizon customer service at 1-908-559-4899 to confirm the payment went through.
Set up automatic payments to avoid missing a due date
Instead of logging in each month to pay manually, you can set up automatic recurring payments through your Verizon account. This is useful if you want to may support your bill is paid on time without having to remember the due date.
To set this up, log in and go to your billing section. Look for an option called "Autopay" or "Automatic Payments" and click it. Choose your payment method (credit card, debit card, or bank account), select the date you want to be charged each month, and confirm. Verizon will charge you automatically on that date going forward.
You can change or cancel automatic payments at any time by logging back into your account and updating your autopay settings. Verizon will send you an email reminder a few days before each automatic charge.
Pay your bill without logging in online
If you prefer not to use the website or app, Verizon offers other ways to pay. You can call 1-908-559-4899 and pay over the phone with a representative — they will accept credit cards, debit cards, or bank account information. This usually takes about five minutes.
You can also mail a check or money order to the address printed on your Fios bill. Include your account number on the check and mail it to the address listed under "Payment" on your bill. Mail payments typically take 7 to 10 business days to post.
Some Verizon stores accept in-person payments as well. You can pay with cash, check, credit card, or debit card at most locations. Find your nearest store by visiting verizon.com/stores or calling customer service.
Troubleshoot common login and payment issues
If you see an error message when trying to log in, first check that you are using the correct phone number or email and password. If you are still locked out, use the "Forgot password?" link to reset your password. If you have recently changed your phone number or email, you may need to update your account information before logging in.
If your payment is declined, check that your card has not expired and that you have sufficient funds. Some banks flag online payments as suspicious — contact your bank to confirm the charge is legitimate, then try paying again. If the problem continues, call Verizon at 1-908-559-4899 and pay over the phone instead.
If you see a message that your account is not found, verify that you are using the phone number or email tied to your Fios account, not a different service. If you have multiple Verizon accounts, make sure you are logging into the correct one.
Frequently Asked Questions
Can I pay my Fios bill without creating an online account?
Yes. You can pay by phone at 1-908-559-4899, by mail, or in person at a Verizon store without logging in. However, creating an online account takes only a few minutes and lets you check your balance and pay anytime without calling.
Is there a fee to pay my Fios bill online?
No. Verizon does not charge a fee for online or app payments. Paying by phone or mail is also free. Some payment methods (like certain prepaid cards) may have their own fees, but Verizon itself does not add a charge.
What if I pay my bill late?
Verizon typically charges a late fee if your payment is not received by the due date shown on your bill. The amount varies but is usually around $5 to $10. If you are going to be late, contact Verizon to ask about a grace period or payment plan before the due date passes.
Can I set up automatic payments for a partial amount each month?
Most autopay systems charge your full bill amount automatically. If you want to pay a partial amount, you will need to log in and make a manual payment each month, or call Verizon to discuss a custom payment arrangement.
How do I know if my payment went through?
After you submit payment online or through the app, you will see a confirmation number on screen. You will also receive a confirmation email within a few minutes. Log back into your account to see your updated balance, which usually reflects within one business day.