UGI accepts bill payments through their website, phone line, and authorized payment centers, with no fee for most methods

UGI Energy (which includes UGI Utilities, Equitable Gas, and other regional subsidiaries) lets you pay your bill online at their website, by phone through their automated system or a representative, by mail, or in person at authorized payment locations. The online and phone methods are free; paying by mail takes longer; in-person payments may carry a small fee depending on the location.

You'll need your account number and the amount due, both shown on your bill. If you're paying online, you can set up a one-time payment or enroll in automatic recurring payments (often called autopay or budget billing). Payments made online or by phone typically post within one to two business days, though the exact timing depends on when you submit and which method you choose.

Key Takeaways

  • UGI's website and phone line are free payment methods; in-person payments at some locations may charge a fee.
  • Online payments and phone payments usually post within one to two business days, not the same day.
  • You can set up automatic monthly payments through UGI's website to avoid missing due dates.
  • If you're having trouble paying, UGI offers budget billing and hardship programs; contact them directly to discuss your situation.

Paying Online Through UGI's Website

Go to UGI's main website and look for the "Pay My Bill" or "Make a Payment" link, usually in the top navigation or under an account section. You'll enter your account number (found on your bill) and either create a login or pay as a guest. The system will show your current balance and due date.

You can pay the full amount due, a partial payment, or a different amount. Choose your payment method—debit card, credit card, or bank account—and the date you want the payment to process. If you select a future date, the payment will be scheduled for that day. Online payments are free and typically post within one to two business days.

If you want to stop making separate payments each month, you can enroll in automatic payments on the same page. UGI will deduct the amount due from your chosen bank account or card on or shortly after your due date each month. You can change or cancel autopay anytime through your account.

Paying by Phone or with a Representative

Call UGI's customer service number (found on your bill) and select the option to make a payment. Their automated system will walk you through entering your account number and the amount you want to pay, then ask for your payment method. You can use a debit card, credit card, or bank account information. The call is free, and the payment posts within one to two business days.

If you prefer to speak with a person, stay on the line after the automated menu or call during business hours. A representative can process your payment over the phone and answer questions about your account, budget billing, or hardship options. Phone payments are also free.

In-Person and Mail Payment Options

You can mail a check or money order to the address on your bill. Write your account number on the check and allow 7 to 10 business days for the payment to arrive and post to your account. Mail payments are free but take longer than online or phone methods.

Some UGI service areas allow in-person payments at authorized payment centers, convenience stores, or utility offices. Check UGI's website for a list of locations near you. In-person payments are usually processed the same day, but some locations may charge a small fee (typically $1 to $3). Call ahead to confirm the fee and hours before you go.

Understanding Due Dates and Late Fees

Your bill shows a due date, usually 15 to 20 days after the bill is issued. If your payment doesn't post by that date, UGI may charge a late fee, typically a percentage of your balance or a flat amount depending on your state and service area. Late fees vary; check your bill or UGI's terms for the exact amount.

If you're paying close to the due date, use online or phone payment rather than mail, since those methods post faster. If you know you'll struggle to pay on time, contact UGI before the due date to discuss budget billing, which spreads your annual costs into equal monthly payments, or hardship programs if you're facing financial difficulty.

Budget Billing and Payment information Programs

Budget billing averages your annual gas and electric costs and divides them into 12 equal monthly payments. This makes your bill more predictable and can help you avoid large winter or summer bills. You'll still owe any difference at the end of the year, but it's usually smaller. UGI offers budget billing to most customers; ask about it when you call or check their website.

If you're unable to pay your bill due to hardship, UGI has programs that may help. These vary by state and service area but may include payment plans, bill forgiveness, or referrals to community information. Contact UGI's customer service or look for a "Payment information" or "Hardship" link on their website. Be prepared to discuss your situation and provide proof of income or hardship.

What Happens If You Miss a Payment

If your payment doesn't arrive by the due date, UGI will add a late fee to your next bill. If you remain unpaid for 30 to 45 days (the exact timeline varies by state), UGI may send a notice warning that service could be shut off. This notice gives you time to pay or contact them about a payment plan.

If you receive a shutoff notice, call UGI when ready. Many states have rules that prevent shutoffs during winter months or for households with elderly or disabled members, and UGI must follow those rules. Even if you can't pay the full amount, you may be able to set up a payment plan or access emergency information. Acting quickly gives you more options than waiting.

Frequently Asked Questions

Can I pay my UGI bill with a credit card online?

Yes, UGI accepts credit and debit cards on their website and by phone. Some payment processors may charge a small fee for credit card payments, but UGI's direct online and phone methods are free. Check the payment screen to see if a fee applies before you confirm.

How long does it take for an online payment to show up on my account?

Online and phone payments typically post within one to two business days. If you pay on a weekend or holiday, it may take longer. If your due date is soon, pay a few days early to be safe.

What should I do if I can't pay my full bill this month?

Contact UGI before your due date. You can ask about a payment plan, budget billing, or hardship information. Partial payments are allowed, and UGI would rather work with you than shut off service. Call the number on your bill or visit their website to find information options in your area.

Is there a fee for automatic payments?

No, UGI's automatic payment option is free when you set it up through their website or by phone. You can change the amount or cancel anytime through your account.

Can I pay someone else's UGI bill?

Yes, you can pay another person's bill if you have their account number. Pay online or by phone and enter their account number instead of your own. The payment will post to their account. If you're paying in person, bring the bill or account number with you.