Getting into your UGI Bill Pay account

To log into UGI Bill Pay, go to ugi.com and look for the "Bill Pay" or "Pay My Bill" link, usually near the top of the page. You will need your UGI account number (printed on your bill) and a password. If you do not have a password yet, you can create one by selecting "Register" or "New User" on the login page.

Your account number is the quickest way to sign in. It is the number at the top left of your UGI bill, usually starting with a digit followed by letters. Once you enter this and create a password, you can log in from any device with internet access.

If you forget your password, the login page has a "Forgot Password" link. You will be asked to verify your identity using your account number and the service address on file, then UGI will send you a reset link by email. This usually takes a few minutes.

Key Takeaways

  • Log in at ugi.com using your UGI account number and a password you create during registration.
  • Your account number appears on your printed bill and is the fastest way to sign in.
  • If you forget your password, use the "Forgot Password" link and verify your identity with your account number and service address.
  • Once logged in, you can view your balance, see your payment history, and set up automatic payments or one-time payments.

What you can do once you are logged in

After logging in, you see your current balance and due date. From there, you can make a one-time payment right away, or set up automatic payments to happen on a date you choose each month. You can also see your past bills and payment history, which is useful if you need to confirm a payment went through or check what you paid in previous months.

The account dashboard also shows your usage over time, which can help you spot unusual spikes in your bill. Some accounts let you set up payment reminders by email or text, so you do not have to remember your due date.

Setting up automatic payments

Automatic payments are set up in the "Payments" or "Autopay" section of your account. You choose the date each month when the payment should come out of your bank account, and the amount (either your full balance or a fixed amount). Once you confirm the setup, the payment happens automatically on that date every month until you cancel it.

To set up automatic payments, you will need your bank account number and routing number, or a debit card. UGI stores this information securely so you do not have to enter it each time. You can change or cancel automatic payments anytime by logging back in and updating your preferences.

Making a one-time payment

If you do not want automatic payments, you can pay whenever you want by logging in and selecting "Make a Payment" or "Pay Now." You choose the amount and the date the payment should be processed. Most one-time payments go through within one business day if you submit them before the cutoff time (usually 5 p.m. Eastern time on business days).

You can pay from a bank account or debit card. UGI does not charge a fee for bank account payments, but some payment methods may have a small fee. The payment screen will show you any fees before you confirm.

If you cannot log in

If you have trouble logging in, first check that you are using the correct UGI website (ugi.com) and not a phishing site. Scammers sometimes create fake login pages that look like the real thing. Verify the web address in your browser before entering your account number.

If the website is correct but you still cannot log in, try clearing your browser's cache and cookies, then refresh the page. If that does not work, use the "Forgot Password" option to reset your password. If you still have trouble, UGI customer service can help you regain access — their phone number is on your bill.

Keeping your account find

Use a password that is at least 8 characters long and includes numbers, letters, and symbols. Do not use your account number, address, or birth date as your password. Change your password every few months, especially if you share a computer with others.

Never share your password or account number with anyone, even if they say they are from UGI. UGI employees will never ask for your password. If you receive an email or text asking you to log in and verify your account, do not click the link — instead, go directly to ugi.com in your browser and log in yourself.

Frequently Asked Questions

Can I pay my bill without creating an online account?

Yes. You can pay by phone by calling the number on your bill, by mail by sending a check to the address on your bill, or in person at a UGI payment location. However, an online account lets you pay anytime without waiting on hold or mailing a check.

What if I do not remember my account number?

Your account number is on your printed bill. If you do not have a recent bill, call UGI customer service and they can give it to you. You will need to verify your identity with your name and service address.

Is it safe to pay online?

UGI uses encryption to protect your bank account and payment information. Your data is safer online than mailing a check with your account number on it. However, always log in directly at ugi.com rather than clicking a link in an email, to avoid fake websites.

Can I set up automatic payments for a different amount each month?

Most automatic payment systems require you to set a fixed amount or pay your full balance each month. If your bill varies a lot, you may prefer one-time payments instead. Log in each month and pay what you owe, which takes just a few minutes.

What happens if I miss a payment?

If your payment is late, UGI may charge a late fee and your account may be flagged for potential service interruption. If you know you will be late, contact UGI before your due date to discuss options. Many utilities offer payment plans for customers who are behind.