Where to pay your Texas Gas Service bill

Texas Gas Service (TGS) lets you pay through their website, by phone, by mail, or in person at a payment location. The fastest route is online at texasgasservice.com — you can pay when ready without waiting for a check to arrive. If you prefer not to use the internet, you can call their customer service line or mail a check to the address printed on your bill.

The method you choose depends on how quickly you need the payment to post and whether you have your account number handy. Online and phone payments usually post within one business day. Mail takes five to seven business days, so if your due date is soon, mailing is riskier.

Key Takeaways

  • Texas Gas Service accepts online payments through their website without requiring you to create an account, though creating one lets you set up automatic payments.
  • Phone payments go through when ready and are recorded right away, but you will need your account number and a debit or credit card.
  • Mailed checks should be sent to the address on your bill at least five to seven business days before your due date to avoid a late fee.
  • If you miss a due date, contact Texas Gas Service before your account is disconnected — they may offer a payment arrangement that lets you pay in installments.

Paying online without creating an account

Go to texasgasservice.com and look for the "Pay My Bill" button on the homepage. You will be asked for your account number (found on your bill), the amount you want to pay, and a debit or credit card. You do not need to create a login or password — you can pay as a guest.

The payment processes when ready, and you will receive a confirmation number on screen. Write this down or take a screenshot. Texas Gas Service will send you an email confirmation as well, though it may take a few minutes to arrive. The payment typically posts to your account within one business day.

Setting up automatic payments or a customer account

If you want to pay the same amount every month without entering your information each time, create a free account on the Texas Gas Service website. You can set up automatic payments to come out on a date you choose — usually the due date or a few days before.

To create an account, click "Enroll" or "Create Account" on the homepage, enter your account number and zip code, and follow the prompts. Once you are logged in, you can view your bill history, see your usage, and change your payment method. You can also pause or cancel automatic payments at any time from your account dashboard.

Paying by phone

Call Texas Gas Service's automated payment line at 1-888-891-8713. Have your account number and a debit or credit card ready. The system will ask you to enter your account number using your phone keypad, then guide you through selecting the payment amount and entering your card information.

Payments made by phone are recorded when ready, and you will hear a confirmation number before you hang up. Write it down. If you prefer to speak with a representative instead of using the automated system, you can stay on the line after the greeting, though wait times vary. Phone payments post within one business day.

Mailing a check

Write a check for the amount due and include your account number on the check itself — write it in the memo line or on the back. Mail it to the address shown on your bill. Do not mail cash.

The mailing address changes depending on which region you are in. Your bill shows the correct address for your location. Mail your check at least five to seven business days before the due date. If you are mailing close to the due date, the payment may not post in time to avoid a late fee, even if the check arrives at Texas Gas Service's office.

What happens if you miss a payment

If your payment does not arrive by the due date, Texas Gas Service will charge a late fee and may send you a notice. Your account will not be disconnected when ready — you typically have a grace period of several days after the due date. During this time, you can still make a payment without losing service.

If you know you will miss a due date, call Texas Gas Service before the important date. They can sometimes set up a payment arrangement that lets you pay part of the bill now and the rest over the next few weeks. This avoids a late fee and keeps your service active. The sooner you call, the more options you may have.

Frequently Asked Questions

Can I pay my Texas Gas Service bill with a credit card online?

Yes, both credit and debit cards are accepted on the website and by phone. Some credit card companies may charge a cash advance fee if they classify the payment as a cash advance rather than a purchase, so check with your card issuer if you are unsure.

Is there a fee to pay my bill online?

Texas Gas Service does not charge a fee for online payments made through their official website. Third-party payment services may charge a fee, so always pay through texasgasservice.com directly to avoid extra charges.

How do I know if my payment went through?

You will receive a confirmation number when ready after paying online or by phone. Check your email for a confirmation message from Texas Gas Service. You can also log into your account on their website to see your payment history and confirm the payment posted.

What if I need to set up a payment plan because I cannot pay the full amount?

Call Texas Gas Service customer service and explain your situation. They can work with you to create a payment arrangement that spreads the balance over several weeks or months. The sooner you contact them, the more flexible they can be.

Can I pay someone else's Texas Gas Service bill?

Yes, you can pay another person's bill if you have their account number. You do not need their permission to make a payment, though some people prefer to call ahead. Use the online payment option or call the payment line with their account number and your payment method.