SRP bill pay basics

SRP (Salt River Project) is the electric and water utility serving the Phoenix metropolitan area in Arizona. You can pay your SRP bill through their website, by phone, through automatic bank transfers, or by mailing a check. Most people use the online portal because it shows your balance when ready and lets you schedule payments in advance.

SRP does not charge a fee for any of these payment methods. The choice between them comes down to how much control you want over the timing and whether you prefer to handle it online or offline.

Your SRP account number appears on your bill and you will need it to set up any payment method. If you have lost your bill, you can find your account number by logging into your SRP online account or by calling SRP customer service at 1-602-371-6800.

Key Takeaways

  • SRP's online payment portal is free and lets you pay when ready or schedule a payment for a future date up to 30 days out.
  • Automatic bank payments through SRP's AutoPay program deduct money from your checking or savings account on a date you choose each month.
  • Phone payments and mailed checks are also free options, though they take longer to process and do not show real-time confirmation.
  • SRP bills are due by the date printed on your statement, and late payments may result in a reconnection fee if your account becomes delinquent.
  • You can view your current balance, usage history, and payment history through your online SRP account at any time.

Paying online through the SRP website

Go to srpnet.com and click "Pay My Bill" at the top of the page. If you do not already have an online account, you will need to create one using your account number, service address, and email. Once you are logged in, your current balance and due date appear on the dashboard.

To make a one-time payment, select "Make a Payment" and enter the amount you want to pay. You can pay when ready using a debit card, credit card, or bank account, or you can schedule the payment for any date within the next 30 days. SRP will show you a confirmation number when ready after you submit the payment.

Payments made before 5 p.m. Arizona time on a business day typically post to your account the same day. Payments made after 5 p.m. or on weekends and holidays post the next business day. If you schedule a payment for a future date, SRP will process it on that date automatically.

Setting up automatic monthly payments

SRP's AutoPay program deducts your bill amount from your bank account on a date you choose each month. To set this up, log into your online account, go to "Billing & Payments," and select "AutoPay." You will enter your checking or savings account number and routing number, then choose the day of the month you want the payment to come out.

AutoPay is useful if you want to stop thinking about your bill each month. The payment comes out automatically, and you can see the transaction in your bank account just like any other automatic payment. You can change the payment date or cancel AutoPay at any time through your online account.

If your bill amount varies month to month (which it usually does with electric bills), SRP will deduct whatever your current balance is on the date you selected. This means you do not have to worry about overpaying or underpaying.

Paying by phone or mail

To pay by phone, call SRP customer service at 1-602-371-6800. A representative will take your account number and payment amount, and you can pay with a debit card or credit card. Phone payments are processed the same day if you call before 5 p.m. Arizona time on a business day.

To pay by mail, write a check or money order payable to SRP and include your account number on the check. Mail it to the address printed on your bill under "Payment Address." SRP typically receives mail within 5 to 7 business days, so plan ahead if your bill is due soon. Do not send cash through the mail.

Phone and mail payments do not show up in your online account when ready. It usually takes 3 to 5 business days for a mailed check to appear as posted, and phone payments may take 1 to 2 business days. If you need to confirm that a payment was received, you can call customer service or check your online account after a few days.

What happens if you miss a payment

If your bill is not paid by the due date printed on your statement, SRP will add a late fee to your account. The amount varies but is typically a percentage of your unpaid balance. After 20 days past due, SRP may send you a disconnection notice warning that your service could be shut off.

If your account reaches 30 days past due, SRP may disconnect your service without further notice. To have service restored, you will need to pay the full past-due amount plus a reconnection fee, which is a separate charge on top of your bill. The reconnection fee can be substantial, so it is worth paying what you owe before that point.

If you are having trouble paying your bill, contact SRP customer service to discuss your options. SRP offers payment plans and hardship programs for customers facing financial difficulty, though you will need to speak with a representative to learn what is available in your situation.

Viewing your payment history and account details

Your online SRP account shows your current balance, due date, and a complete history of all payments you have made. You can also see your monthly usage broken down by day, which helps you understand when you use the most electricity. This information is useful if you want to track whether your bill is going up or down over time.

To access this information, log into srpnet.com, go to "Billing & Payments," and select "Payment History" or "Usage Details." You can view the past 24 months of data. If you need records from further back, you can contact SRP customer service and request a copy of your billing history.

Frequently Asked Questions

Can I pay my SRP bill with a credit card online?

Yes, SRP accepts Visa, Mastercard, American Express, and Discover for online payments through their website. There is no fee for paying with a credit card. You can also pay with a debit card or by transferring money directly from your bank account.

What if I want to pay more than my current bill amount?

You can pay any amount you want through the online portal or by phone. If you pay more than you owe, the extra money stays as a credit on your account and will be applied to your next bill. You can also request a refund of any credit balance by contacting SRP customer service.

How do I know if my payment went through?

If you pay online, SRP shows you a confirmation number when ready after you submit the payment. For phone payments, the representative will give you a confirmation number. For mailed checks, you can check your online account after 3 to 5 business days to see if the payment has posted, or call customer service to confirm receipt.

Can I set up AutoPay if I do not have a bank account?

AutoPay requires a checking or savings account. If you do not have one, you can make one-time online payments, pay by phone with a debit card, or mail a check. Some community banks and credit unions offer low-cost or no-cost checking accounts if you are looking to open one.

What if I move and need to transfer my SRP account?

Contact SRP at least 5 business days before you move to set up service at your new address. You can do this online through your account or by calling 1-602-371-6800. SRP will close your current account and open a new one at your new address. Any credit balance on your old account can be transferred to your new account or refunded.