Where to pay and what you need

South Jersey Industries (SJI) operates South Jersey Gas, which serves most of central and southern New Jersey. You can pay your bill online through their website, by phone, by mail, or in person at a payment center. The fastest way is online — you can pay when ready and see your payment post within one business day.

Before you pay, have your bill in front of you. You will need your account number, which appears in the upper right corner of your paper bill or in your online account. If you are paying by phone, a representative can look up your account by your service address instead.

Key Takeaways

  • South Jersey Gas lets you pay online, by phone, by mail, or at a payment center, and online payment usually posts within one business day.
  • You will need your account number (on your bill) or your service address to make a payment.
  • Online and phone payments are free, but paying by check through the mail takes 7 to 10 days to reach the company.
  • Setting up automatic payments from your bank account can prevent late fees and keeps your account current without monthly effort.
  • If you cannot pay your full bill, contact South Jersey Gas about budget billing or hardship programs before your account falls behind.

Paying online through the South Jersey Gas website

Go to sjindustries.com and click "Pay My Bill" or "Billing & Account" depending on the page layout. You will be asked to log in or create an online account. If you do not have one yet, you can create it using your account number and service address — no password is required to set up an account for the first time.

Once logged in, your current bill amount will display. You can pay the full amount due or a partial payment. Choose your payment method: bank account (ACH transfer), debit card, or credit card. Bank account payments are free. Debit and credit card payments charge a fee, usually between $1.50 and $3.00 depending on the card type. The payment will post to your account within one business day.

Paying by phone

Call South Jersey Gas at 1-800-221-0051. A representative will ask for your account number or service address, then tell you your balance. You can pay by bank account (free) or by debit or credit card (fee applies). The representative will confirm your payment method and amount before processing the transaction.

Phone payments are processed when ready, and your account will show the payment within one business day. Keep the confirmation number the representative gives you in case you need to reference the payment later.

Paying by mail

Write a check or money order payable to South Jersey Gas. Include your account number on the check. Mail it to the address printed on your bill — this address changes based on which payment processing center handles your account, so always use the address on your current bill rather than a previous one.

Mail payments take 7 to 10 business days to arrive and post to your account. If your bill is due soon, mail is not the fastest option. Never send cash through the mail.

Paying at a payment center or authorized retailer

South Jersey Gas has payment centers in some locations, and you can also pay at certain authorized retailers like grocery stores or check-cashing services. Call 1-800-221-0051 to find a payment center near you, or ask whether your local grocery store accepts South Jersey Gas payments.

In-person payments are processed when ready or within one business day depending on the location. Bring your bill or account number with you.

Setting up automatic payments

Automatic payments (also called autopay) withdraw money from your bank account on your due date each month. You set this up once through the South Jersey Gas website or by calling 1-800-221-0051. Autopay is free and prevents late fees because your payment is may provide to arrive on time.

You can change or cancel autopay at any time through your online account or by calling the company. If your bill amount varies significantly month to month, you can set autopay to pay a fixed amount and adjust it manually when needed, or you can turn it off during months when you expect a credit.

What to do if you cannot pay your full bill

If you are struggling to pay, contact South Jersey Gas before your account becomes past due. The company offers budget billing, which spreads your annual gas costs evenly across 12 months so your bill is more predictable. You may also be able to set up a payment plan to pay what you owe over several months instead of all at once.

South Jersey Gas also has hardship programs for customers facing financial difficulty. Call 1-800-221-0051 and ask about payment information or hardship options. The company can discuss what programs may be available based on your situation. If you are a senior, disabled, or low-income household, you may also be able to reach community information programs through 211 New Jersey (dial 2-1-1 or visit nj211.org).

Late payments and what happens next

If your payment does not arrive by the due date on your bill, South Jersey Gas will charge a late fee. The amount varies but is typically a percentage of your bill or a flat fee — check your bill or account for the exact amount. A late payment will also appear on your account and may affect your credit report if it remains unpaid for 30 days or more.

If your account falls 30 days behind, South Jersey Gas may send a disconnection notice. The company must give you at least 10 days' notice before shutting off service. If you receive a disconnection notice, call when ready to discuss a payment plan or hardship program — many customers can avoid disconnection by contacting the company before the important date.

Frequently Asked Questions

Can I pay my South Jersey Gas bill with a credit card online?

Yes, you can pay with a credit card through the website or by phone, but a fee applies — usually $1.50 to $3.00. Paying by bank account (ACH) is free and faster. If you are paying with a credit card to earn rewards, compare the rewards value against the fee to see whether it makes sense.

How long does it take for my payment to show up on my account?

Online and phone payments post within one business day. Mail payments take 7 to 10 business days. In-person payments at a center or retailer post when ready or within one business day depending on the location.

What if I pay online but my bill is still showing as due?

Online payments take up to one business day to post. If you paid before the due date, you are not late even if the payment has not appeared yet. Check your account the next business day. If the payment still does not show after two business days, call 1-800-221-0051 with your confirmation number.

Can I set up autopay and still pay extra some months?

Yes. Autopay will deduct your regular payment on the due date. If you want to pay extra in a given month, you can make an additional payment online or by phone without affecting your autopay schedule.

What happens if I move and still have a balance on my account?

Contact South Jersey Gas before you move to close your account at your old address and open one at your new address. You will still owe any balance from your old account. The company can set up a payment plan if you cannot pay the full balance at once, or you can continue paying it separately from your new account.