Where to pay and what you need before you start

South Jersey Industries (SJI) operates two gas utilities in the region: South Jersey Gas serves most of southern New Jersey, and Elizabethtown Gas serves parts of northern New Jersey and Pennsylvania. If you receive a gas bill from either company, you have four main payment routes: online through their website, by phone, by mail, or in person at a payment location. You will need your account number, which appears on your bill, to pay online or by phone.

The fastest way to pay is online at the South Jersey Gas or Elizabethtown Gas website — payment posts the same day if you submit before their cutoff time, usually 5 p.m. on business days. Phone payment takes the same amount of time but requires speaking to a representative. Mail and in-person payments take longer and should be used only if you cannot access online or phone options.

Key Takeaways

  • South Jersey Gas and Elizabethtown Gas both offer online bill pay through their websites, with same-day posting if you pay before the daily cutoff.
  • Your account number appears on your bill and is required for all payment methods except in-person payments at authorized locations.
  • Phone payments are available seven days a week but may include a convenience fee depending on how you pay.
  • Mail payments should be sent to the address on your bill and typically take 7 to 10 business days to post to your account.
  • Setting up automatic payments through your bank or the utility's autopay program prevents late payments and removes the need to remember due dates.

Paying online through the utility website

Go to the South Jersey Gas website (sjgas.com) or Elizabethtown Gas website (elizabethtowngas.com) and look for the "Pay My Bill" or "Make a Payment" link, usually in the top navigation or under an account section. You will need to log in or create an online account using your account number and the service address on your bill. If you do not have an online account yet, you can create one in a few minutes with your account number and email address.

Once logged in, select the amount you want to pay — you can pay the full bill, a partial amount, or a specific dollar figure. Choose your payment method: debit card, credit card, or bank account transfer. Debit and bank transfers typically have no fee; credit card payments usually include a convenience fee of 2 to 3 percent. Review the payment details and confirm. The payment posts when ready if submitted before the daily cutoff; if you pay after cutoff, it will post the next business day.

Paying by phone

Call South Jersey Gas at 1-800-221-0051 or Elizabethtown Gas at 1-800-221-0051 (both utilities share the same number). A representative will ask for your account number and the amount you want to pay. You can pay with a debit card, credit card, or bank account information. Phone payments are available seven days a week, including holidays, typically from 7 a.m. to 9 p.m.

Credit card payments over the phone usually include a convenience fee; debit and bank account payments do not. The payment posts the same day if you call before the cutoff time, which varies by day of the week — ask the representative when the cutoff is on the day you are calling. Keep the confirmation number the representative provides in case you need to reference the payment later.

Paying by mail

Write a check or money order payable to South Jersey Gas or Elizabethtown Gas (whichever appears on your bill). Include your account number on the check. Mail it to the address printed on your bill — this address is different from the company's main office and is specifically for payments. Do not send cash through the mail.

Mail payments typically take 7 to 10 business days to reach the utility and post to your account. If your bill is due in fewer than 10 days, do not rely on mail payment — use online or phone payment instead to avoid a late fee. If you are mailing a payment close to the due date and are worried it will not arrive in time, call the utility to confirm they received it before the due date passes.

Paying in person

South Jersey Gas and Elizabethtown Gas accept in-person payments at authorized payment locations throughout their service areas. These locations include certain grocery stores, pharmacies, and utility payment centers. You can find the nearest location by visiting the utility's website and using their payment location finder, or by calling customer service.

Bring your bill or account number and the cash or check you want to pay with. In-person payments usually post within one to two business days. This method is useful if you prefer to pay with cash and do not have online or phone access, but it requires a trip to a physical location and does not post as quickly as online or phone payment.

Setting up automatic payments

Both utilities offer automatic payment programs that deduct your bill from your bank account on a set date each month. To enroll, log into your online account on the utility's website and look for "Autopay," "Auto Pay," or "Automatic Payment" in the account settings or billing section. You will need to provide your bank account number and routing number. The utility will typically deduct the full bill amount on a date you choose, usually a few days before the due date.

Automatic payment removes the risk of forgetting to pay and incurring a late fee. You can change or cancel autopay anytime through your online account. If your bill amount varies significantly month to month (which is common with gas bills), you can set up autopay to deduct a fixed amount and manually pay any difference, or you can update the autopay amount each month before the payment date.

What to do if your payment does not post

If you paid online or by phone and the payment does not appear in your account within one business day, log back into your account and check the payment history or recent transactions section. The payment may still be processing. If more than one business day has passed and the payment does not show, call customer service with your confirmation number and ask them to locate the payment in their system.

If you mailed a check and it has been more than 10 business days since you sent it, call the utility with your account number and the check amount and date. They can search their records to see if the check arrived and was deposited. If the check was lost in the mail, the utility may ask you to stop payment on the original check through your bank and send a new payment by a faster method. Do not send a duplicate payment without confirming with the utility first, or you may overpay your account.

Frequently Asked Questions

Is there a fee to pay my South Jersey Gas bill online?

No fee applies if you pay with a debit card or bank account transfer. Credit card payments typically include a convenience fee of 2 to 3 percent of the payment amount. The utility's website will show you the fee before you confirm the payment, so you can choose a different payment method if you prefer to avoid it.

Can I pay someone else's South Jersey Gas bill?

Yes, you can pay another person's bill if you have their account number. Online and phone payments do not require you to be the account holder. If you are paying in person or by mail, bring or include the account number so the payment is credited to the correct account.

What happens if I pay after the due date?

A late fee will be added to your account if payment is not received by the due date shown on your bill. The amount varies but is typically a percentage of your bill. If you pay a few days late, contact the utility to ask if they will waive the late fee; some utilities will remove it if you have a good payment history.

Can I set up autopay for a partial payment each month?

Most utilities allow you to set a fixed autopay amount that is less than your full bill, though you will need to manually pay the remaining balance each month. Contact customer service or check your online account settings to see if you can customize the autopay amount, or set it to a round number like $50 or $100 and pay the rest separately.

How do I change my payment due date?

Contact South Jersey Gas or Elizabethtown Gas customer service to request a due date change. They may be able to adjust the date your bill is generated each month. Changes typically take effect on your next billing cycle. Some utilities also allow you to choose your due date when you set up an online account.