What SCG Is and How to Find Your Bill
SCG stands for Southern California Gas Company, the natural gas utility serving most of Southern California. If you heat your home with gas, cook with gas, or use gas for water heating in that region, you receive an SCG bill monthly or every other month depending on your account setup.
Your SCG bill arrives by mail or email, depending on which you chose when you opened the account. The bill shows your account number (a nine-digit number starting with 0), the amount due, and the due date. If you cannot find a recent bill, you can look up your account online at scggas.com by entering your account number or the phone number associated with the account.
The due date is typically 21 days from the bill date. SCG does not charge a late fee if you pay within 10 days after the due date, but your service can be disconnected if you fall more than 60 days behind.
Key Takeaways
- You can pay SCG bills online through their website, by phone, through automatic bank transfers, or by mail — each method takes a different amount of time to process.
- Online payment through scggas.com is free and shows your payment status when ready, though the money may take one to two business days to reach SCG's account.
- Automatic payments (autopay) withdraw money from your bank account on a date you choose and eliminate the risk of missing a due date.
- Mail payments take seven to ten business days to arrive and should be sent to the address printed on your bill, not to SCG's main office.
- If you are behind on your bill, SCG offers payment plans and hardship programs that may lower your monthly payment or pause disconnection while you catch up.
Paying Online Through SCG's Website
The fastest way to pay is through scggas.com. Click "Pay My Bill" on the homepage, then enter your account number and the amount you want to pay. You will be asked to provide a payment method — a debit card, credit card, or bank account number.
SCG does not charge a fee for online payments made with a bank account. If you use a debit or credit card, SCG charges a processing fee (the amount varies but is typically $2 to $4). The payment is processed when ready, and you will receive a confirmation number on screen and by email.
The money itself usually reaches SCG's account within one to two business days. If your due date is soon, pay at least two business days before the important date to be safe. You can check your payment status by logging into your SCG account and viewing your recent transactions.
Setting Up Automatic Payments (Autopay)
Automatic payments remove the need to remember your due date. SCG withdraws the amount from your bank account on a date you choose each month or billing cycle. To set this up, log into your SCG account online, go to "Billing & Payment," and select "Enroll in Autopay."
You can choose to pay the full bill amount, a fixed amount you set, or a percentage of the bill. Most people choose the full bill amount so they never carry a balance. The withdrawal happens automatically on the date you select, and you receive a confirmation email each time.
If you need to pause or cancel autopay, you can do so anytime through your account settings. There is no fee for autopay, and you can change the payment date or amount whenever your circumstances change.
Paying by Phone or Through Third-Party Services
You can pay by phone by calling SCG's customer service line at 1-800-427-2200. A representative will take your payment information and process the payment over the phone. Phone payments are free when you pay from a bank account, but credit or debit card payments incur a processing fee.
Some third-party payment services (like PayPal, Google Pay, or your bank's bill pay feature) allow you to send money to SCG. These services are free to use, but you should verify that the payment reaches SCG within the timeframe you need. Some banks' bill pay systems can take five to seven business days, so do not use them if your due date is within a week.
Paying by Mail
Mail payments take the longest but cost nothing. Write a check or money order, include your account number on the payment, and mail it to the address printed on your bill. Do not send payment to SCG's corporate office — use only the address shown on your bill, as different regions have different processing centers.
Mail typically takes seven to ten business days to arrive. If you are close to your due date, mail is not a reliable option. Always keep a copy of your check or a photo of the money order for your records in case there is a dispute about whether the payment arrived.
What to Do If You Cannot Pay on Time
If you know you will miss your due date, contact SCG before the important date. Call 1-800-427-2200 and explain your situation. SCG offers payment plans that spread your bill across several months, which lowers your monthly payment amount and gives you time to catch up.
If you are experiencing financial hardship, SCG has programs that may reduce your bill or pause service disconnection while you work toward payment. These programs have income limits and other requirements, so ask the representative what you need to provide. Acting before you fall behind gives you more options than waiting until your service is about to be shut off.
Confirming Your Payment Was Received
After you pay, check your SCG account online within two business days to confirm the payment posted. Log into scggas.com, go to "Billing & Payment," and look at your recent transactions. You should see the payment listed with the date it was received and your new balance.
If you paid by mail and your payment does not appear after ten business days, contact SCG with your check number or money order number. If you paid online or by phone and do not see a confirmation email, check your spam folder or call customer service to verify the payment went through.
Frequently Asked Questions
Can I pay my SCG bill with a credit card without a fee?
No. SCG charges a processing fee for credit card payments, typically $2 to $4. Bank account payments and mail payments are free. If you want to use a credit card for rewards points, factor in the fee — it may not be worth it unless your rewards rate is high.
What happens if I pay after the due date?
SCG allows a 10-day grace period after the due date without charging a late fee. If you pay within those 10 days, no penalty applies. After 10 days past due, late fees may be added. If you reach 60 days past due, SCG can disconnect your service.
How do I change my autopay amount or date?
Log into your SCG account online, go to "Billing & Payment," select "Manage Autopay," and update the amount or date. Changes take effect on your next billing cycle. You can also call customer service at 1-800-427-2200 to make changes over the phone.
Is there a way to lower my monthly bill if I cannot afford it?
SCG offers payment plans and hardship programs for customers with financial difficulty. Call 1-800-427-2200 and ask about programs based on your household income. Some programs reduce your bill amount, while others spread arrears over time so your monthly payment is lower.
Can I pay someone else's SCG bill?
Yes, if you have their account number. You can pay online at scggas.com or by phone without being the account holder. The payment will be applied to that account. If you are paying regularly for someone else, ask SCG about adding yourself as an authorized payer so you can manage the account online.