Piedmont Natural Gas bill payment methods and where to send payments

Piedmont Natural Gas offers four main ways to pay your bill: online through your account portal, by phone, by mail, or in person at a payment center. The online portal at piedmontng.com is the fastest route and shows your balance when ready. Phone payments go through their automated system or a representative at 1-800-752-7504. If you mail a check, send it to the address printed on your bill — typically a lockbox in Charlotte, North Carolina — and allow 7 to 10 business days for processing. In-person payments are available at select locations, though this method is less common than the others.

Each method has different timing. Online and phone payments post to your account within one business day. Mailed checks take longer because they must travel to the lockbox, be opened, and be processed by hand. If your bill is due on a specific date and you are mailing payment, send it at least 10 days before the due date to avoid a late fee. Piedmont charges a late fee if payment is not received by the due date shown on your bill, regardless of when you sent it.

Key Takeaways

  • Online payment through piedmontng.com is the fastest method and posts within one business day, with no fees.
  • Phone payments at 1-800-752-7504 also post within one business day and work through either an automated system or a live representative.
  • Mailed checks must be sent at least 10 days before your due date because mail delivery and processing add 7 to 10 business days.
  • Late fees explore if payment is not received by the due date on your bill, so confirm your due date before choosing a payment method.

Setting up automatic payments through your Piedmont account

Piedmont Natural Gas allows you to set up automatic payments directly from a checking or savings account through their website. Log into your account at piedmontng.com, navigate to the billing section, and select the automatic payment option. You will enter your bank account number and routing number, then choose whether to pay the full bill amount or a fixed amount each month. You can also select the date the payment should process — typically a few days before your due date.

Automatic payments remove the risk of forgetting a payment and incurring a late fee. You can change or cancel the automatic payment at any time through your account portal. If you need to stop a payment before it processes, contact Piedmont at least two business days before the scheduled payment date. This method is free and does not require you to provide a credit card or third-party service.

Paying by phone with a representative or automated system

Piedmont's phone line at 1-800-752-7504 operates during business hours and offers two paths: an automated system that accepts payments without speaking to anyone, or a live representative who can answer questions about your account. The automated system is available 24/7 and processes payments from a checking or savings account. A representative can help if you need to discuss your bill, set up a payment plan, or have questions about your account balance.

Phone payments post within one business day, the same as online payments. You will need your account number (found on your bill) and your bank account information ready. There is no fee for paying by phone. If you are calling to set up a payment plan because you cannot pay the full amount, a representative can discuss your options and may be able to arrange a schedule that works for your budget.

Mailing a check and avoiding late payment penalties

If you prefer to mail a check, write your account number on the check itself and include the payment stub from your bill. The mailing address is printed on your bill — do not use a general Piedmont office address, as checks sent to the wrong location will be delayed. Mail your payment at least 10 days before the due date to account for postal delivery time and processing at the lockbox.

Piedmont considers a payment late if it is not received by the due date, even if you mailed it earlier. Late fees vary but typically range from a percentage of your bill or a flat fee, depending on your service area. If your check arrives after the due date, you may be charged a late fee on your next bill. To avoid this, use online or phone payment if your due date is fewer than 10 days away.

What to do if you cannot pay your full bill on time

If you are unable to pay your full bill by the due date, contact Piedmont before the due date passes. Call 1-800-752-7504 and ask about a payment arrangement or extension. Piedmont may be able to set up a payment plan that spreads your balance over several months, which can reduce the amount due each billing cycle. Some service areas also offer hardship programs or information during winter months when heating costs are highest.

Paying even a partial amount before the due date shows good faith and may help you avoid a late fee or service disconnection. If you are facing a financial hardship, ask the representative whether your area qualifies for any information programs. These programs are separate from your bill payment and may help cover part or all of your balance, though they have their own requirements and timelines.

Understanding your bill due date and grace periods

Your bill due date is printed on the front of your bill and is typically 20 to 25 days after the bill is issued. Piedmont does not offer a grace period — payment is considered late if it arrives after the due date shown on your bill. Some utility companies allow a few extra days before charging a late fee, but Piedmont's policy is that the due date is final.

If you receive your bill late or miss the due date, contact Piedmont when ready. Explain the situation and ask whether they can waive the late fee or adjust the due date for that billing cycle. While they are not required to do so, representatives sometimes have the authority to make exceptions for customers with a good payment history or unusual circumstances.

Frequently Asked Questions

Is there a fee for paying online or by phone?

No. Piedmont does not charge a fee for online or phone payments made directly through their website or customer service line. Third-party payment services that offer to pay your bill for you may charge a fee, so pay directly through Piedmont to avoid extra costs.

How long does it take for an online payment to show on my account?

Online payments typically post within one business day. If you pay after 5 p.m. on a weekday or on a weekend, it may not process until the next business day. Check your account the following day to confirm the payment was received.

What happens if I pay after the due date?

A late fee will be added to your next bill. The amount varies by service area but is typically a percentage of your bill or a flat fee. If you are more than 30 days late, Piedmont may disconnect your service, so contact them when ready if you cannot pay on time.

Can I change my due date to match my payday?

Piedmont does not allow customers to change their billing due date. However, you can set up an automatic payment for a date that works with your payday, which removes the need to manually pay by your assigned due date.

What should I do if I think my payment was lost in the mail?

Contact Piedmont at 1-800-752-7504 with your check number and the amount. They can search their records to see if the check was received and processed. If it was not received within 15 days of mailing, stop payment on the check through your bank and pay again using online or phone payment.