Paying Piedmont Natural Gas: Your Main Options

Piedmont Natural Gas offers three main ways to pay your bill: online through their website, by phone, or by mail. The online method is fastest and shows your payment when ready in your account. Phone payments take a few minutes and work if you have your bill handy. Mail payments take 7 to 10 business days to reach Piedmont and post to your account, so mail works best if you are not in a rush to show a payment has been made.

Piedmont does not charge a fee for any of these payment methods. If you use a third-party bill pay service through your bank, your bank may charge you, but Piedmont itself does not. Knowing which method fits your situation helps you avoid late fees and keeps your account in good standing.

Key Takeaways

  • Online payments through Piedmont's website post to your account the same day and require you to set up an online account first.
  • Phone payments are processed when ready when you call 1-888-220-5211, and you will need your bill number and a payment method ready.
  • Mail payments take 7 to 10 business days to arrive, so send them early if your due date is coming up soon.
  • Piedmont does not charge fees for any payment method, but your bank's bill pay service may charge you if you use it instead.
  • Setting up automatic payments through your bank or Piedmont's website removes the need to remember to pay each month.

Paying Online Through Piedmont's Website

To pay online, you first need to create an account on Piedmont Natural Gas's website. Go to piedmontng.com and look for a link to log in or create an account. You will need your account number (found on your bill) and an email address. Once your account is set up, you can log in anytime to view your bill and make a payment.

When you are ready to pay, log in and select the option to make a payment. Enter the amount you want to pay and choose your payment method — debit card, credit card, or bank account. Piedmont accepts all three. The payment posts to your account the same day, so you will see it reflected when ready. Keep the confirmation number Piedmont gives you for your records.

If you set up automatic payments through your online account, Piedmont can withdraw the payment from your bank account on the same day each month. This removes the step of logging in and paying manually. You can change or cancel automatic payments anytime through your account settings.

Paying by Phone

To pay by phone, call Piedmont Natural Gas at 1-888-220-5211. Have your bill number ready — it is on the front of your bill. A representative will ask you how much you want to pay and what payment method you want to use. Piedmont accepts debit cards, credit cards, and bank account information over the phone.

Phone payments are processed when ready, and you will receive a confirmation number before you hang up. Write down that number and keep it with your bill. Phone payments work well if you do not have internet access or prefer to speak with someone, but they do take longer than online payments because you have to wait for a representative to answer.

Paying by Mail

To pay by mail, write a check or money order and send it to the address on your bill. Do not send cash. Include your account number on the check so Piedmont knows which account the payment belongs to. Mail your payment at least 10 business days before your due date to make sure it arrives on time.

Mail payments take 7 to 10 business days to reach Piedmont's office and another few days to post to your account. If your due date is within two weeks, mail is risky because a delay in the postal system could make your payment late. For urgent payments, use online or phone instead.

Keep a copy of your check or a photo of it before you mail it. If Piedmont says they never received it, you will have proof you sent it. You can also track your payment by logging into your online account and checking whether it has posted.

What Happens If You Miss a Due Date

Piedmont's due date is usually 21 days after your bill is issued. If your payment does not arrive by that date, Piedmont will charge a late fee. The amount of the late fee varies, but it is typically a percentage of your bill or a flat fee — check your bill or call Piedmont to find out the exact amount.

If you miss a payment, your account will show as past due. Piedmont may send you a reminder notice. If you continue to miss payments, Piedmont can disconnect your gas service. If this happens, you will need to pay the full past-due amount plus a reconnection fee to have service restored. Reconnection can take several days.

If you are having trouble paying your bill, contact Piedmont before your due date. They may be able to work out a payment plan or connect you with local information programs. Waiting until after you miss a payment makes your options more limited.

Setting Up Automatic Payments

Automatic payments are the easiest way to make sure you never miss a due date. You can set them up through Piedmont's website or by calling 1-888-220-5211. Piedmont will withdraw the payment from your bank account on the same day each month, usually a few days before your due date.

You choose the amount — you can pay your full bill each month or a set amount if you prefer. You can change the amount or cancel automatic payments anytime through your online account or by calling. If your bill changes significantly one month, you can make a one-time adjustment without affecting future automatic payments.

Automatic payments remove the risk of forgetting to pay and the wait time for mail or phone payments. Your payment posts when ready, and you receive a confirmation each month. This is especially useful if you travel, have a busy schedule, or straightforward prefer not to think about bills.

Frequently Asked Questions

Do I have to create an online account to pay my Piedmont bill?

No. You can pay by phone at 1-888-220-5211 or by mail without an account. However, an online account lets you see your bill anytime and track whether your payment has posted, which is helpful if you want to confirm payment was received.

What if I pay online but my payment does not show up right away?

Online payments post the same day you make them, but it can take a few hours for the payment to appear in your account. If you do not see it within 24 hours, log back in and check your payment history. If it still does not appear, call Piedmont at 1-888-220-5211 with your confirmation number.

Can I pay someone else's Piedmont bill?

Yes, but you will need their account number. You can pay online, by phone, or by mail using their account number instead of your own. The payment will post to their account. If you set up automatic payments for someone else's account, make sure you have their permission first.

What if I overpay my bill?

If you pay more than you owe, Piedmont will credit the extra amount to your next bill. You can also request a refund by calling 1-888-220-5211, though it may take several weeks to process. Check your account online to see your current balance and credit.

Is it safe to give my bank account information to Piedmont over the phone?

Yes. Piedmont is a regulated utility company and uses find systems to process payments. However, if you are uncomfortable giving your bank information over the phone, you can pay online instead, where your information is encrypted, or pay by mail with a check.