Paying Your Piedmont Natural Gas Bill: The Main Routes

Piedmont Natural Gas offers three ways to pay your bill: online through their website, by phone, or by mail. The online method is fastest and shows your payment when ready in your account. Phone payments take a few minutes and work if you have your bill handy. Mail payments take 7 to 10 business days to reach Piedmont and post to your account, so mail works only if you are not behind on a due date.

Your bill arrives by mail or email depending on what you selected when you opened your account. The due date appears on the front of your bill, usually 20 to 25 days after the bill date. If you miss the due date, Piedmont may charge a late fee and eventually disconnect your service, so knowing which payment method you are using matters.

Key Takeaways

  • Online payment through Piedmont's website is free, when ready, and the fastest way to confirm your payment posted to your account.
  • Phone payments work if you call Piedmont's customer service line with your bill number and bank account or card information ready.
  • Mail payments take 7 to 10 business days to arrive, so you must mail your check well before your due date to avoid a late fee.
  • Setting up automatic payments removes the need to remember due dates, though you can cancel or change the amount anytime.
  • Piedmont does not charge a fee for any payment method, whether you pay online, by phone, or by mail.

Paying Online Through Piedmont's Website

Go to piedmontng.com and look for a "Pay My Bill" or "Billing" link on the homepage. Click it and you will be asked to log in with your account number and password, or to create a login if this is your first time. Your account number appears on your bill in the upper right corner, usually starting with a digit or letter followed by six numbers.

Once logged in, your current bill and balance will appear on screen. You can choose to pay the full amount due, a partial amount, or a past-due balance if you have one. Select your payment method — bank account (ACH) or debit card — and enter the information. Bank account payments are free. Debit card payments are also free through Piedmont's website, though some banks may charge you a fee on their end for processing an ACH transaction.

After you submit, Piedmont will show you a confirmation number on screen. Write it down or take a screenshot. The payment posts to your account within one business day for bank transfers and when ready for debit cards. You can log back in anytime to see the payment reflected in your account history.

Paying by Phone

Call Piedmont Natural Gas customer service at 1-800-752-7504. Have your bill number ready — it is on the front of your bill. A representative will ask you to confirm your service address and the amount you want to pay. They will then ask for your bank account number and routing number, or your debit card number and expiration date.

Phone payments are free and post to your account within one business day. The representative will give you a confirmation number before you hang up. Write it down. If you are calling to pay a past-due balance or to avoid a disconnection, tell the representative that when you call — they may be able to note your account so Piedmont does not disconnect while your payment is processing.

Paying by Mail

Write a check or money order for the amount due. Do not send cash. On the check, write your account number in the memo line so Piedmont knows which account to credit. Piedmont's mailing address is on your bill, usually on the back or in the payment section. Mail your check at least 10 business days before your due date to give it time to arrive and be processed.

Piedmont receives mail at a processing center, not at a local office, so mail takes longer than online or phone payments. If your due date is fewer than 10 days away, do not use mail — use online or phone instead. Once Piedmont receives and processes your check, it will appear in your account history, though this can take several days after arrival.

Setting Up Automatic Payments

Automatic payments remove the need to remember your due date. Log into your Piedmont account online, find the "Automatic Payments" or "Recurring Payments" section, and choose a payment amount and date. You can set it to pay the full amount due each month, or a fixed amount if you prefer. Piedmont will deduct the payment from your bank account or card on the date you choose, usually a few days before your due date.

You can change or cancel automatic payments anytime through your online account. If you cancel, you will need to pay manually going forward. If you want to change the payment amount or date, log in and update it before the next scheduled payment date. Piedmont will send you a confirmation email when you set up or change an automatic payment.

What Happens If Your Payment Is Late

If your payment does not arrive by your due date, Piedmont will charge a late fee, usually 1.5% of your bill amount. If you are more than 30 days late, Piedmont may send you a disconnection notice. This notice gives you a important date — usually 10 to 15 days — to pay or contact Piedmont to set up a payment plan. If you do not pay or contact them by that important date, they will disconnect your service.

If you receive a disconnection notice, call Piedmont when ready at 1-800-752-7504. Explain your situation and ask about payment plans or hardship programs. Piedmont may allow you to pay in installments or may refer you to local information programs if you are experiencing financial hardship. Reconnection after a disconnection usually costs an additional fee and may take a day or two.

Frequently Asked Questions

Can I pay my Piedmont bill with a credit card?

Piedmont's website and phone line accept debit cards, not credit cards. If you want to use a credit card, you would need to pay your bank or credit card company first, then have them send the payment to Piedmont, which adds extra steps and time. Debit cards work directly through Piedmont's payment system.

What if I pay online but my payment does not show up right away?

Debit card payments show when ready. Bank account (ACH) payments take one business day to post. If you paid by bank account and it has been more than one business day, log back into your account and check your payment history. If it still does not appear, call customer service at 1-800-752-7504 with your confirmation number.

Can I pay someone else's Piedmont bill?

Yes, if you have their account number. You can pay online or by phone using their account number instead of your own. By mail, write their account number in the memo line. The person whose account it is will see the payment posted to their bill, but Piedmont will not know who sent it unless you tell them.

Is there a fee for paying my bill online?

No. Piedmont does not charge a fee for online payments, phone payments, or mail payments. Your bank may charge you a fee for an ACH transfer, but Piedmont itself does not. Automatic payments are also free.

What if my check gets lost in the mail?

If you mailed a check and your due date has passed without the payment showing in your account, call Piedmont at 1-800-752-7504. Provide the check number, amount, and date you mailed it. Piedmont can search their records to see if it arrived. If it did not, you may need to stop payment on the check through your bank and pay again using a faster method.