PECO's online and phone payment options let you pay your electric or gas bill without mailing a check

PECO is Philadelphia Electric Company, which serves electricity and natural gas customers in southeastern Pennsylvania. You can pay your PECO bill through their website, mobile app, phone line, or by mail. Most customers use the online portal or app because you can pay when ready and see your payment post within one to two business days. The phone option works if you prefer speaking to someone, though you may wait on hold during peak hours.

PECO does not charge a fee for paying online or by phone through their standard payment methods. If you use a third-party payment processor or pay by credit card through certain platforms, that processor may add a fee — PECO will show you any fee before you confirm the payment.

Key Takeaways

  • You can pay your PECO bill online at peco.com, through the PECO mobile app, or by calling 1-800-494-4000 without paying a fee.
  • Online and app payments usually post within one to two business days, so plan ahead if your due date is within a few days.
  • You will need your PECO account number, which appears on your bill or in your online account, to make a payment.
  • Setting up automatic payments through your bank or PECO's autopay option means you never have to remember to pay manually.

Paying online through PECO's website

Go to peco.com and look for the "Pay My Bill" or "Billing" section on the homepage. You will see a link to pay as a guest or sign into your PECO account. If you have already created an online account, sign in with your email and password. If not, you can pay as a guest by entering your account number and the amount you want to pay.

Enter your payment method — debit card, bank account, or credit card — and the amount. Review the payment details and confirm. PECO will show you a confirmation number when ready. The payment typically posts to your account within one to two business days, though it may take longer if you pay late in the evening or on a weekend.

If you want to set up an account on PECO's website to track payments and view your bill history, you can register with your email address and create a password. This also lets you set up automatic payments so you do not have to log in each month.

Using the PECO mobile app

read the PECO app from the Apple App Store or Google Play Store. Open the app and sign in with your PECO online account credentials, or create a new account if you do not have one. Once you are logged in, tap "Pay My Bill" or the billing section.

Enter the amount you want to pay and select your payment method. The app shows the same payment options as the website — debit card, bank account, or credit card. Confirm the payment and you will receive a confirmation number. Payments made through the app post on the same timeline as website payments: one to two business days.

The app also lets you view your current bill, see your payment history, and set up automatic payments. Many customers find the app faster than logging into a website, especially if you pay on your phone.

Paying by phone

Call PECO's automated payment line at 1-800-494-4000. You will need your account number, which is on your bill. The automated system will ask you to enter your account number using your phone keypad, then confirm the last name on the account. You can then enter the amount you want to pay and select your payment method.

If you prefer to speak to a representative, you can stay on the line after the automated prompts or press the option to speak to someone. Wait times vary depending on the time of day and how close you are to the due date. Representatives can answer questions about your bill, set up automatic payments, or help if you run into trouble during the payment process.

Phone payments post on the same timeline as online payments. Keep your confirmation number for your records.

Setting up automatic payments

Automatic payments mean PECO withdraws money from your bank account or charges your card on a date you choose each month. You set this up once and do not have to remember to pay manually. You can choose to pay the full bill amount or a fixed amount each month.

To set up autopay, log into your PECO account online or through the app, find the automatic payment or autopay section, and enter your bank account or card details. You will choose the day of the month when you want the payment to go through — many customers pick a few days after they get paid. PECO will send you a confirmation email once autopay is active.

You can change or cancel automatic payments anytime through your online account. If you cancel, you will need to go back to manual payments or set up a new autopay schedule.

What to do if your payment does not post

If you made a payment and it has been more than two business days and you do not see it reflected on your account, log into your PECO account and check your payment history. Your confirmation number will help you track the payment. If the payment shows as pending or failed, PECO will usually send you an email explaining why.

Common reasons a payment does not go through include insufficient funds in your bank account, an expired card, or a mismatch between the name on your account and the name on your payment method. If you see an error message during payment, read it carefully — it usually tells you what to fix before you try again.

If you cannot find the payment in your history and your confirmation number shows it was accepted, contact PECO customer service at 1-800-494-4000. A representative can look up the payment and tell you when it will post or help you resubmit if something went wrong.

Payment important date and late fees

Your PECO bill shows a due date, usually about 20 days after the bill is issued. If you do not pay by that date, PECO may charge a late fee. The amount of the late fee varies and is shown on your bill. If you are going to miss the due date, paying even a partial amount before the important date can reduce or avoid the late fee — check your bill or contact PECO to confirm.

If you fall behind on payments, PECO may eventually disconnect your service. If you are having trouble paying, contact PECO to ask about payment plans or hardship programs. Many utilities offer extended payment schedules or information for customers facing financial difficulty.

Frequently Asked Questions

Can I pay my PECO bill with a credit card?

Yes, you can pay with a credit card online, through the app, or by phone. PECO does not charge a fee for credit card payments made through their website or app. Some third-party payment processors may charge a fee, which they will show you before you confirm.

What if I pay after the due date?

PECO may charge a late fee if you pay after the due date shown on your bill. The amount varies by account. If you are going to be late, paying something before the important date may reduce the fee. Contact PECO if you need to set up a payment plan.

How long does it take for an online payment to show up?

Most online and app payments post within one to two business days. Payments made late in the evening or on weekends may take longer. Check your confirmation number in your payment history to track the status.

Can I change my automatic payment date?

Yes, you can change or cancel automatic payments anytime through your PECO online account. Log in, find the autopay section, and update the payment date or amount. Changes usually take effect within one to two business days.

What should I do if I think I was charged twice?

Check your PECO payment history online to see all payments made. If you see two payments for the same amount on the same day, contact PECO customer service at 1-800-494-4000. They can review the payments and process a refund if you were charged in error.