Where to pay your El Paso water bill
El Paso Water pays for itself through customer bills, and the city gives you several ways to send that payment. You can pay online through the El Paso Water customer portal, by phone, by mail, or in person at one of their payment locations. The fastest route is usually online, since the payment posts the same day you submit it.
The El Paso Water customer portal is at epwater.org. You log in with your account number and password, then choose how much to pay and when. If you do not have an online account yet, you can create one using your account number and service address. The phone number for El Paso Water customer service is 915-594-5500, and you can pay by phone during business hours by speaking to a representative or using their automated system.
If you prefer to pay in person, El Paso Water has payment drop boxes and customer service offices in several locations around the city. You can also mail a check or money order to the address on your bill. Mail payments take longer to process — usually five to seven business days — so if you are close to a late date, pay online or by phone instead.
Key Takeaways
- El Paso Water's online portal at epwater.org is the fastest way to pay, with same-day posting.
- You can pay by phone at 915-594-5500 during business hours, either through an automated system or with a representative.
- In-person payment at El Paso Water offices and drop boxes is an option if you prefer not to pay online or by phone.
- Mailed payments take five to seven business days to process, so use this method only if your bill is not due soon.
- You will need your account number to pay, which appears on your bill and in your online account.
Setting up automatic payments
If you want your water bill paid the same way every month without having to remember, you can set up automatic payments through the El Paso Water portal. This is called a recurring payment or autopay. You choose the day of the month you want the payment to leave your bank account, and the amount stays the same each month unless your usage changes.
To set up autopay, log into your El Paso Water account online and look for the option to create a recurring payment. You will need to provide your bank account or debit card information. Once it is set up, the payment happens automatically on the date you choose. You can change or cancel the recurring payment at any time through your account.
Autopay is useful if you want to avoid late fees or disconnection, since the payment goes out on schedule whether you remember it or not. It also means you do not have to log in every month. However, keep an eye on your bill each month to make sure your usage has not changed dramatically — if it has, your fixed payment might not cover the full amount owed.
What to do if you cannot pay the full amount
If your bill is due and you do not have the money to pay it all at once, El Paso Water has a few options. You can contact customer service at 915-594-5500 to ask about a payment plan. A payment plan lets you split what you owe into smaller payments over several months, so you pay part now and part later.
El Paso Water also has a program called the Customer information Program (CAP) for households with low income. This program can help reduce your bill or provide one-time help with a past-due amount. To learn whether you might be may be able to access, contact El Paso Water customer service and ask about CAP. They will tell you what information you need to provide.
If you are facing disconnection because your bill is unpaid, call customer service right away. Disconnection usually does not happen when ready — there is a notice period — but the sooner you contact them, the more options you have. Even if you cannot pay the full amount, a payment plan or CAP information might prevent your water from being shut off.
Understanding your bill and due dates
Your El Paso Water bill shows how much water you used that month, the cost per unit, any taxes or fees, and the total amount due. The bill also lists the due date — this is the date by which El Paso Water needs to receive your payment to avoid a late fee. The due date is usually about 20 days after the bill is mailed.
If you pay online or by phone, the payment posts the same day, so you can pay right up to the due date. If you mail a check, remember that it takes five to seven days to arrive and process, so mail it at least a week before the due date. If the due date falls on a weekend or holiday, El Paso Water usually extends the important date to the next business day.
Late fees are added to your bill if payment is not received by the due date. The amount of the late fee varies depending on your bill amount. If you are going to be late, paying even a partial amount before the due date can reduce the late fee. You can always call customer service to ask about the exact due date for your account.
Payment methods and fees
El Paso Water does not charge a fee for paying online through their portal, by phone, by mail, or in person at their offices. However, if you use a third-party payment service or a credit card processor, that service may charge its own fee. When you pay through the El Paso Water website directly, there is no extra charge.
Some people use third-party bill payment services like PayPal, Venmo, or their bank's bill pay feature. These services may charge a fee to process the payment, and the payment might take longer to reach El Paso Water. If you use one of these services, check whether a fee applies before you confirm the payment.
The cheapest and fastest way to pay is through the El Paso Water portal directly, either online or by phone. This way, you avoid any third-party fees and your payment posts quickly. If you do not have internet at home, paying by phone or in person at an El Paso Water office is still free.
What happens if you miss a payment
If your payment does not arrive by the due date, El Paso Water adds a late fee to your account. The late fee is a percentage of your bill amount. If you are a few days late, you can still pay without your water being disconnected, but the late fee will be added to what you owe.
If you continue to miss payments, El Paso Water will send you notices warning that your service may be disconnected. These notices give you a important date to pay or contact them about a payment plan. If you do not respond and do not pay, they can shut off your water. The disconnection process takes time — it is not when ready — but it does happen if the account stays unpaid.
If your water is disconnected, you will need to pay the full past-due amount plus a reconnection fee to get service restored. This makes it much more expensive than paying on time. If you receive a disconnection notice, call customer service right away to discuss a payment plan or other options.
Frequently Asked Questions
Can I pay my El Paso water bill with a credit card?
Yes, you can pay with a debit card or credit card through the El Paso Water portal online or by phone. However, if you use a credit card, some payment processors may charge a convenience fee. Check the portal before you confirm the payment to see if a fee applies.
How long does it take for an online payment to show up on my account?
Online payments through the El Paso Water portal usually post the same day you submit them. If you pay after business hours, it may post the next business day. Mailed checks take five to seven business days to process.
What is the phone number to pay my water bill by phone?
Call El Paso Water customer service at 915-594-5500. You can speak to a representative or use their automated phone payment system. Hours vary, so check the website for current hours before you call.
Can I change my due date?
Your due date is set by El Paso Water based on your billing cycle, and you cannot change it. However, if you set up autopay, you can choose the day of the month your payment leaves your account, which gives you some control over when the money goes out.
What if I think my bill is wrong?
Contact El Paso Water customer service at 915-594-5500 to dispute your bill. They can review your account and explain the charges. Do not ignore the bill while you dispute it — continue to pay what you owe to avoid late fees, and the company can adjust your account later if there was an error.