Where to pay your Aurora water bill

Aurora's water bills are issued and collected by the City of Aurora Water Department. You can pay directly through the city's website, by phone, by mail, or in person at their payment locations. The city does not use a third-party billing company, so all payments go straight to Aurora.

The easiest route for most people is the city's online portal at auroragov.org/water, where you can pay with a debit or credit card without creating an account. If you prefer not to use a card, you have other options that work just as well — they just take a few more steps or days.

Key Takeaways

  • Aurora Water Department accepts online payments through auroragov.org/water, by phone at 720-913-1600, by mail, or in person at city payment locations.
  • Online and phone payments post within one business day; mailed payments take 7 to 10 business days to reach the city and be recorded.
  • You can set up automatic monthly payments through the city's website to avoid missing a due date.
  • If your bill is overdue, the city may add a late fee and eventually shut off service, so contacting the Water Department early if you are struggling to pay is important.

Online payment through the city website

The City of Aurora's online payment portal is the fastest way to pay. Go to auroragov.org/water and select "Pay My Bill" or "Make a Payment." You will need your account number, which appears on your paper bill or in any email the city sends you. The portal accepts Visa, Mastercard, American Express, and Discover.

Payments made online before 5 p.m. Mountain Time typically post to your account the same business day. If you pay after 5 p.m. or on a weekend, the payment will post the next business day. There is no fee to pay online with a debit or credit card through the city's official portal.

Paying by phone or automatic withdrawal

To pay by phone, call the Aurora Water Department at 720-913-1600. Have your account number and a debit or credit card ready. Phone payments are processed the same day if you call before 5 p.m. Mountain Time on a business day.

If you want to stop worrying about due dates altogether, you can set up automatic monthly payments through the city's website. The city will withdraw the amount due from your bank account or card on a date you choose, usually around the due date. This option is free and you can cancel it anytime by contacting the Water Department.

Mailing a check or money order

If you prefer to pay by mail, send your check or money order to the address printed on your bill. Most Aurora water bills show the mailing address as a P.O. box or city office location. Include your account number on the check so the payment reaches the right account.

Mailed payments take 7 to 10 business days to arrive and be recorded in the city's system. If your bill is due soon, mailing a check cuts it close — the city records the payment date as the date it arrives, not the date you mail it. For bills due within a week, online or phone payment is safer.

Paying in person at city locations

You can walk in and pay cash, check, or card at Aurora city payment locations. The main location is the Aurora Municipal Center, 15151 E. Alameda Drive, Aurora, CO 80012. Hours and additional payment locations are listed on auroragov.org or by calling 720-913-1600.

In-person payments are recorded when ready, so there is no waiting period. This option works well if you have cash and want the payment posted the same day, or if you prefer to handle everything face-to-face.

What happens if your payment is late

Aurora water bills have a due date printed on the front. If payment does not arrive by that date, the city charges a late fee. The amount of the late fee varies, so check your bill or contact the Water Department for the current amount. Late fees are added to your next bill.

If your account falls significantly behind — usually after 60 to 90 days of non-payment — the city may shut off your water service. Before that happens, you will receive notices in the mail and by phone. If you are struggling to pay, contact the Water Department early to discuss your options. The city sometimes works with customers on payment plans or can direct you to information programs.

Setting up a payment plan if you cannot pay in full

If you owe a large bill and cannot pay it all at once, call the Aurora Water Department at 720-913-1600 to ask about a payment plan. The city does not always advertise this option, but staff can discuss arrangements that let you pay over time instead of facing a shutoff.

Payment plans are not may provide and depend on the amount owed and your situation, but it is worth asking before your account goes to collections. The sooner you contact the city, the more options you may have.

Frequently Asked Questions

Is there a fee to pay my Aurora water bill online?

No. The City of Aurora's official website does not charge a fee for online payments made through auroragov.org/water. Some third-party payment services charge fees, so make sure you are using the city's direct portal.

Can I pay someone else's water bill for them?

Yes. You can pay online or by phone using the account number on their bill. You will need their account number to process the payment, but you do not need their permission to send money toward their account.

What if I pay online but my payment does not show up?

Online payments usually post within one business day. If more than two business days have passed and the payment is not showing, call 720-913-1600 with your confirmation number from the payment. The city can look up the transaction and confirm it was received.

Can I set up automatic payments if I do not have a bank account?

Automatic payments require a bank account or card. If you do not have either, you can pay in person with cash at Aurora city locations, or pay by phone or mail with a prepaid card or money order.

What if my water bill is extremely high?

High bills are often caused by a leak in your home or meter problem. Contact the Water Department at 720-913-1600 to report it and ask them to check your meter. They can sometimes adjust bills if a leak was found and fixed, though this is handled case by case.