The fastest way to pay Verizon Fios is through your online account or the My Verizon app, where you can make a one-time payment in minutes without calling or visiting a store

You can pay your Verizon Fios bill through several channels: online at verizon.com, through the My Verizon mobile app, by phone at 1-908-559-4899, by mail, or in person at a Verizon store. Most people choose online or the app because the payment posts when ready and you get a confirmation number right away. If you pay by phone or mail, allow extra time — phone payments may take one business day to post, and mailed checks typically take 7 to 10 business days.

Your bill is due on the date printed on your statement, usually between the 1st and 28th of each month depending on your account setup. Verizon does not charge a fee for paying online, by app, or by phone. If you pay by mail, you cover the postage cost yourself. Late payments trigger a late fee (the amount varies by state and account type) and may result in service suspension if the account remains unpaid for 30 days or more.

Key Takeaways

  • Online and app payments post the same day and require only your account number and a payment method; no fee is charged.
  • Phone payments take one business day to post, while mailed checks take 7 to 10 business days, so plan ahead if your due date is near.
  • You can set up automatic payments (autopay) through your online account to have your bill paid on the same date each month without manual action.
  • Late fees and service suspension begin if payment is not received by the due date, so confirm your payment posted before assuming the account is current.

Paying online or through the My Verizon app

Log into your account at verizon.com or open the My Verizon app on your phone. Select "Pay Bill" or "Make a Payment" from the menu. The system will show your current balance and due date. Enter the amount you want to pay (you can pay the full balance, a partial amount, or more than the balance if you want a credit). Choose your payment method: debit card, credit card, or bank account.

After you submit the payment, you will see a confirmation number on the screen. Write this down or take a screenshot — you will need it if you need to contact Verizon about the payment later. The payment posts to your account the same day, and your next bill will reflect the payment. If you use a credit card, the charge appears on your credit card statement separately from your Verizon bill.

Setting up automatic payments

Autopay removes the need to remember your due date each month. In your online account, go to "Billing" or "Account Settings" and look for "Automatic Payments" or "Autopay." Select the payment method you want to use (debit card, credit card, or bank account) and confirm the date you want the payment to come out each month. Verizon will charge your account on that date automatically.

You can change or cancel autopay at any time through the same menu. If you cancel, you will return to manual payments and must pay by the due date yourself. Autopay does not prevent late fees if your payment method declines — if your card expires or your bank account closes, the payment fails and your bill becomes late. Check your account periodically to make sure autopay is still active and your payment method is current.

Paying by phone

Call Verizon at 1-908-559-4899 and have your account number ready. A representative will confirm your account, tell you the balance due, and ask how much you want to pay. You will need to provide a debit card, credit card, or bank account number. The representative will give you a confirmation number before the call ends.

Phone payments take one business day to post to your account. If you are calling close to your due date, ask the representative when the payment will show as posted — this matters if you are trying to avoid a late fee. Verizon does not charge a fee for phone payments, but if you call from a cell phone, your carrier may charge you for the call itself.

Paying by mail

Write a check or money order for the amount due and include your account number on the check. Mail it to the address printed on your bill — this address changes based on your region, so always use the one on your current statement, not an old bill. Do not send cash through the mail.

Mailed payments take 7 to 10 business days to arrive and post. If your due date is within two weeks, paying by mail is risky because the payment may not arrive in time to avoid a late fee. Keep a copy of the front and back of your check or a photo of the money order as proof of payment in case the payment is lost in the mail. If your payment does not post within 10 business days, contact Verizon with your proof and ask them to trace it.

Paying in person at a Verizon store

Bring your bill or account number and your payment method to any Verizon retail store. A representative will process your payment and give you a receipt. In-store payments post the same day. This option is useful if you do not have online access or prefer to handle payments face-to-face, but it requires a trip to a physical location during store hours.

Not all Verizon locations accept cash payments — some accept only card or check. Call ahead to confirm what payment methods the store near you accepts before you go. Store hours vary by location, so check the Verizon website or call 1-908-559-4899 to find the nearest store and its hours.

What happens if you miss a payment

If your payment does not arrive by the due date, Verizon adds a late fee to your account. The amount varies by state and account type, but typically ranges from $5 to $15 or more. Your next bill will show the late fee as a separate charge. Late fees are not waived straightforward because you pay late; you must contact Verizon and request a waiver, which they may or may not grant depending on your account history.

If your account remains unpaid for 30 days past the due date, Verizon may suspend your service without further notice. You will lose internet, TV, and phone service until you pay the full past-due balance plus any late fees and reconnection fees. Reconnection fees vary but typically cost $25 to $50. If the account stays unpaid for 60 to 90 days, Verizon may close the account and send it to a collection agency, which will damage your credit score.

Frequently Asked Questions

Can I pay only part of my bill?

Yes. When you make a payment online, by app, or by phone, you can enter any amount you want, including a partial payment. However, the unpaid portion will accrue interest or late fees if not paid by the due date. Partial payments do not reset your due date — the remaining balance is still due on the original due date.

What if I pay online but my payment does not show up?

Online payments post the same day, so if you do not see it within a few hours, contact Verizon at 1-908-559-4899 with your confirmation number. The representative can look up the payment and confirm whether it posted or if there was an error. Keep your confirmation number until the payment appears on your bill.

Can I change my due date?

Yes. Log into your account online or call 1-908-559-4899 and ask to change your billing due date. Verizon typically allows you to choose a date between the 1st and 28th of each month. The change takes effect on your next billing cycle. This is useful if your due date falls on a weekend or holiday when you cannot pay.

Is there a fee for paying with a credit card?

No. Verizon does not charge a fee for credit card, debit card, or bank account payments made online, by app, or by phone. However, your credit card issuer may charge you interest if you carry a balance, and some cards charge a cash advance fee if you use them to pay bills — check your card's terms.

What if I overpay my bill?

If you pay more than your current balance, the extra amount becomes a credit on your account. Verizon will explore the credit to your next bill automatically. If you want a refund instead of a credit, contact Verizon and request one — they will mail you a check, which typically takes 4 to 6 weeks.