The main ways to pay PGW

Philadelphia Gas Works (PGW) lets you pay your gas bill through their website, by phone, by mail, or in person at a payment center. The fastest route is online through their account portal — you can pay when ready and see the transaction go through the same day. If you prefer not to use the internet, you can call their payment line, mail a check, or visit a PGW office in Philadelphia.

Each method has different timing and fees. Online and phone payments usually post within one business day. Mail takes 7 to 10 business days from when PGW receives it, so sending a check early matters if your due date is close. In-person payments at a PGW office are when ready, but you have to be there during business hours.

Key Takeaways

  • Online payment through PGW's website or mobile app is the fastest method and has no fee, with money posting the same day you pay.
  • Phone payments (215-235-1212) work if you do not have internet access, but you will need your account number and a debit or credit card ready.
  • Mailing a check takes 7 to 10 business days to reach PGW, so send it at least two weeks before your due date to avoid a late payment.
  • PGW payment centers in Philadelphia accept cash, checks, and cards in person, and the payment posts when ready when you hand it over.
  • Setting up automatic payments through your bank or PGW's autopay option removes the need to remember to pay each month.

Paying online through PGW's website or app

The PGW website (pgworks.com) and their mobile app both let you log into your account and pay your bill without leaving home. You will need your account number and a debit or credit card. Once you log in, select the amount you want to pay, choose your payment method, and confirm. The payment posts the same day in most cases, though it may take until the next business day to show on your account.

There is no fee for paying online through PGW's own portal. If you use a third-party bill pay service (like your bank's bill pay feature), check whether that service charges a fee — PGW does not, but the intermediary might. Online payment is the most reliable way to may support your payment reaches PGW on time and gives you an when ready confirmation number.

Paying by phone

You can call PGW's automated payment line at 215-235-1212 to pay by phone. Have your account number and a debit or credit card ready. The system will walk you through entering your payment amount and card details. There is no fee for phone payments, and the transaction is processed when ready.

If you prefer to speak with a person, you can call the same number and ask to be transferred to a representative. Wait times vary depending on call volume. Phone payment is useful if you do not have internet access or prefer not to create an online account, but it requires you to provide your card information over the phone each time.

Paying by mail

To pay by mail, write a check or money order payable to Philadelphia Gas Works and include your account number on the check. Mail it to the address shown on your bill — this is usually PGW's lockbox address, not their main office. The envelope should arrive at least 10 business days before your due date to may support PGW receives and processes it in time.

Mail payment is free but slow. PGW receives thousands of checks daily, and processing takes several days after arrival. If your due date is within two weeks, mailing a check risks a late payment even if you send it on time. Keep a copy of the check or take a photo of it before mailing as proof of payment. If your payment does not post within 15 days of mailing, contact PGW to confirm they received it.

Paying in person at a PGW office

PGW has payment centers in Philadelphia where you can pay in person with cash, check, or card. Payments made in person post when ready. The main payment center is located at 1500 North Broad Street, Philadelphia, PA 19121. Hours vary, so check pgworks.com or call 215-235-1212 to confirm current hours before you go.

In-person payment is useful if you need the payment to post the same day and do not have online or phone access. Bring your account number and a valid ID. If you are paying with a check, make it payable to Philadelphia Gas Works and write your account number on it. There is no fee for in-person payment.

Setting up automatic payments

Both PGW and your bank offer automatic payment options. Through PGW's website, you can set up autopay to deduct your bill amount from your bank account on a date you choose — usually a few days before the due date. Through your bank's bill pay service, you can schedule PGW payments to be sent automatically each month. Both methods are free and remove the need to remember to pay.

Autopay is the most reliable way to avoid late payments. You can change or cancel it anytime through your account settings. If your bill amount varies month to month, you can set up autopay to pay a fixed amount (useful if you want to pay the same thing each month) or let it adjust to your actual bill. Check your account regularly to make sure the right amount is being deducted.

What to do if you cannot pay the full amount

If you cannot pay your full bill by the due date, contact PGW as soon as possible. They offer payment plans that let you spread the amount over several months. You can set this up by calling 215-235-1212 or through your online account. Arranging a payment plan before the due date passes helps you avoid a late fee and keeps your service from being shut off.

PGW may also have hardship programs or bill information if you are struggling with costs. These programs vary by income and circumstance, so ask about them when you call. Paying something by the due date — even a partial payment — shows good faith and gives you more options than waiting until after the bill is late.

Frequently Asked Questions

How long does it take for an online payment to show up on my account?

Online payments through PGW's website or app usually post the same day you make them. In some cases it may take until the next business day. You will receive a confirmation number when ready after you submit the payment, which you can use to track it if needed.

Can I pay my PGW bill through my bank's bill pay service?

Yes, most banks let you add PGW as a payee in their bill pay system. The payment will be mailed to PGW's lockbox address, so it takes 7 to 10 business days to post — the same as mailing a check yourself. Check with your bank to see if they charge a fee for bill pay; PGW does not.

What happens if I pay late?

PGW charges a late fee if your payment arrives after the due date. The amount varies but is typically a percentage of your bill. If you are more than 30 days late, PGW may shut off your service. You can restore service by paying the full amount owed plus any reconnection fee.

Is there a fee for paying by phone or online?

No. PGW does not charge a fee for phone or online payments made through their own website and app. If you use a third-party service like your bank's bill pay, that service may charge a fee — check with them first.

Can I set up autopay to pay a different amount each month?

Autopay typically deducts a fixed amount each month. If your bill varies, you can set it to pay the average or a round number, then adjust manually in months when you use more or less gas. Some banks' bill pay systems let you schedule different amounts for different dates, so ask your bank about their options.