PECO's online payment options and where to find them

PECO (Philadelphia Electric Company) lets you pay your bill through their website, their mobile app, or by setting up automatic payments from your bank account. You do not need to create an account to make a one-time payment, though having one makes it easier to track your payment history and set up recurring payments.

The fastest route is PECO's website at peco.com. Look for the "Pay My Bill" button near the top of the page. You can also read the PECO mobile app from the Apple App Store or Google Play Store if you prefer to pay from your phone.

All three methods — website, app, and automatic bank payments — are free. PECO does not charge a fee for online payments, which is why online payment is often faster and cheaper than paying by mail or phone.

Key Takeaways

  • You can pay PECO bills online through their website, mobile app, or automatic bank transfer without creating an account for one-time payments.
  • PECO does not charge a fee for online payments, making it cheaper than paying by phone or mail.
  • Automatic payments take money from your bank account on a date you choose each month, so you never miss a due date.
  • One-time online payments usually post to your account within one business day.
  • You will need your account number or the phone number associated with your account to pay without logging in.

Paying once without creating an account

If you want to pay your bill right now without setting up a login, go to peco.com and select "Pay My Bill." You will be asked for your account number (found on your bill) or the phone number linked to your account. Enter the amount you want to pay and your payment method — debit card, credit card, or bank account.

The payment will process when ready, and you will receive a confirmation number. PECO usually posts the payment to your account within one business day, though it may take longer if you pay on a weekend or holiday. Keep your confirmation number in case you need to track the payment later.

Setting up automatic payments from your bank

Automatic payments are the simplest way to never miss a due date. You can set them up through PECO's website or app by linking your bank account directly. PECO will pull the payment automatically on a date you choose each month — usually a few days before the due date.

To set up automatic payments, log into your PECO account (or create one), go to "Billing & Payments," and select "Autopay." Choose your bank account, the amount you want paid each month, and the date you want the payment to come out. You can change or stop automatic payments anytime through the same menu.

Automatic payments from a bank account are safer than automatic credit card payments because they are harder for scammers to intercept, and your bank can reverse them if something goes wrong.

Creating a PECO account to track payments

Creating an account takes about five minutes and lets you see your payment history, set up automatic payments, and get alerts when your bill is ready. Go to peco.com and click "Create Account" or "Sign Up." You will need your account number, the phone number on file, and an email address.

Once you are logged in, you can view past bills, see how much you owe, check the status of a payment you just made, and update your contact information. You can also set up budget billing through your account, which spreads your yearly costs into equal monthly payments so your bill does not spike in winter or summer.

What happens after you pay online

PECO processes online payments during business hours, Monday through Friday. If you pay before 5 p.m. on a weekday, the payment usually posts the same day or the next business day. Payments made on weekends or after 5 p.m. will post the next business day.

Once the payment posts, your account balance will update and your next bill will reflect the payment. If you set up automatic payments, PECO will send you a confirmation email each time a payment is processed.

If your payment does not post within two business days, or if you see an error, contact PECO's customer service at 1-800-494-4000. Have your confirmation number ready.

Paying by phone or mail if you prefer not to use the website

If you do not want to pay online, you can still pay by phone by calling 1-800-494-4000. A representative will take your payment information over the phone. This method is free but may take longer to process than online payment.

You can also mail a check to the address on your bill. Write your account number on the check and mail it to the address listed in the "Payment" section of your bill. Mail payments typically take 7 to 10 days to reach PECO and post to your account, so send them early if your due date is coming up.

Frequently Asked Questions

Can I pay my PECO bill with a credit card online?

Yes, PECO accepts credit cards, debit cards, and bank accounts for online payments through their website and app. Credit card payments process the same way as debit card payments and post within one business day.

What if I pay online but my service gets shut off?

If you pay online but your service is still shut off, contact PECO when ready at 1-800-494-4000 with your confirmation number. Sometimes a payment takes a day to post, but if two business days have passed, PECO's customer service can investigate and restore your service if the payment went through.

Can I set up automatic payments for a different amount each month?

No, automatic payments are for a fixed amount each month. If your bill varies, you can set automatic payments for your average bill and adjust manually in months when you use more or less. Alternatively, you can turn off automatic payments and pay manually each month.

Is it safe to pay PECO with my bank account online?

Yes, PECO's website and app use encryption to protect your bank information. Paying directly from your bank account is actually safer than using a credit card because your bank can reverse fraudulent payments more easily.

What if I want to stop automatic payments?

Log into your PECO account, go to "Billing & Payments," select "Autopay," and click "Cancel" or "Turn Off." The cancellation takes effect when ready, and you will receive a confirmation email. You can turn automatic payments back on anytime through the same menu.